59 providers · 22 countries

Is it your provider, or is it you?

Pick your internet provider for its outage tools, the checks support will ask about, how to complain and where to escalate. Then let Kilobat find the failing link and collect the evidence.

  • Free forever
  • Pro $29 once
  • 14-day refunds
  • macOS 14+
  • Open-source CLI

Most complained-about · last 30 days

  1. 1Comcast Xfinity404
  2. 2Spectrum370
  3. 3AT&T285
  4. 4Verizon222
  5. 5T-Mobile161
  6. 6Virgin Media125
  7. 7Rogers106
  8. 8EE82
  9. 9Starlink74
  10. 10Vodafone63
Public complaints as of 5 November 2026. The full board →

Every provider

Find your internet provider

On every provider page

What you’ll find

Is it down?

The provider’s own outage map, app banner or text line, and how to see your public address on its router.

Is it them?

Wi-Fi against a cable, quiet hours against busy ones: the tests support asks for, in the order they ask.

Owed a credit?

18 providers have an outage-credit rule Kilobat checks your outages against, from Ofcom’s automatic compensation to Xfinity’s 24-hour credit.

Where next?

The formal complaint, then the regulator or ombudsman for that country, with the official sources.

If it isn’t fixed

Complaint routes by country

Slow internet in the US: build a speed complaint for your ISP and the FCCStart with your own service agreement and repeatable measurements.Read the route →UK broadband below minimum speed: complaints and leaving your contractYour minimum guaranteed speed matters more than the headline average.Read the route →Slow internet in Canada: complain to your provider and the CCTSGive your provider a clear chance to solve the issue.Read the route →Broadband complaint in India: complaint number, escalation and appealTRAI’s published route starts with your service provider’s complaint centre.Read the route →Slow NBN speeds: evening tests, provider complaints and the TIOCompare your results with the right NBN plan figure, then ask your retail provider to investigate.Read the route →Internet problems in France: operator complaints and the telecom mediatorWrite to your operator’s customer service, then to its consumer service if needed.Read the route →Internet problems in Spain: operator claims and the Telecom User OfficeComplain to your operator first.Read the route →Broadband problems in Ireland: provider complaints and ComRegComplain to your provider first and get a complaint reference.Read the route →Broadband problems in Finland: speed rules, compensation and complaintsComplain to your operator first, then contact Consumer Advisory Services.Read the route →Internet problems in Italy: complaints, ConciliaWeb and AGCOM compensationReport the fault to your operator first.Read the route →Internet problems in Austria: RTR-Netztest and RTR dispute settlementComplain to your provider in writing first.Read the route →Internet problems in Poland: reklamacja, UKE conciliation and SMJIFile a complaint (reklamacja) with your provider.Read the route →Internet problems in Belgium: operator complaints and the telecom ombudsmanComplain to your operator first.Read the route →Broadband problems in Singapore: provider complaints and IMDA’s ADR schemeApproach your provider first.Read the route →Internet problems in Switzerland: provider complaints and ombudscomTry to settle the problem with your provider first.Read the route →Broadband problems in Norway: provider complaints and BrukerklagenemndaComplain to your provider in writing first.Read the route →Broadband problems in Sweden: complaints, Telekområdgivarna and ARNComplain to your operator in writing first.Read the route →

Kilobat Pro

Turn a bad month into a complaint they can investigate.

In Kilobat’s Health, click Report… and the Complaint tab takes you through four steps: the problem, your evidence, your request and a review. Then Kilobat Pro builds one PDF: a summary, a letter ready to send, your speed against your plan, every outage and the rule that applies, saved beside the evidence file it came from.

See the complaint packPro, $29 once
Page 3: every speed test charted against the advertised speed and the guaranteed minimum, with evenings against the rest of the dayPage 2: the complaint letter, with the problem, the plan and contract wording, the measurements, the requested resolution and a date to reply byPage 1 of a sample complaint pack: the verdict, eight figures from advertised speed to time without internet, a credit estimate and the contents
Example complaint pack. Yours is built from your own measurements; you review every page before you send it.

Find the failing link before you call.

Download for Mac ↓
brew install seifip/kilobat/kilobat