eir slow internet in Ireland: tests, evidence and complaints
If your eir connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.
When this helps
- You use eir in Ireland.
- Your connection is slower than expected, drops out or performs badly at certain times.
Check your eir fibre box
These checks apply to eir fibre box. Check the model before following its menus.
Check the lights; on the fibre box 7 the power and internet (@) lights sit on the front.
Sign in and click Internet Connectivity › Basic for the public IP address and DNS servers.
Click Modem Config › Device Info › Statistics for LAN, WAN and Ethernet counters.
Click Modem Config › Maintenance › Logs for the event log, and Internet Utilities for ping and DNS tests.
Separate the service from your home Wi-Fi
For the exact settings and supported equipment, see the eir fibre box guide.
Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.
Compare a wired connection to the router with Wi-Fi on the same device.
Repeat the same test server during the slowdown and at a quieter time.
Record download, upload, latency and whether another household device was using the connection.
How to complain to eir
Use eir’s official support to report the fault. Request a formal complaint reference if it remains unresolved.
Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.
Check the complaints procedure in your Ireland service contract before escalating. Use the national regulator’s consumer guidance for your service.
Your local escalation route
Ask the provider for its complaints code and a unique complaint reference. ComReg Consumer Care explains how it can help with unresolved complaints.
ComReg Consumer Care lists the conditions and application route.
Collect the evidence with Kilobat
On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.
The basic report export is free. Kilobat Pro’s complaint wizard helps assemble your evidence, impact and requested resolution into a draft you review and send.
Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.
Sources
- eir Support Tutorials: eir fibre box 7, Access the Web Configurator
- eir Support Tutorials: eir fibre box 7, Change username and password for the Web Configurator
- eir Support Tutorials: eir fibre box 7, Factory reset
- eir Support Tutorials: eir fibre box 7, Change your WiFi channel and frequency
- eir Support Tutorials: eir fibre box 7, Change your WiFi’s name (SSID) and password
- eir Support Tutorials: eir fibre box 7, Set up Parental control
- eir Support Tutorials: eir fibre box 7, Buttons and ports overview
- eir Support Tutorials: eir fibre box F3000, Change your WiFi’s name (SSID) and password
- eir: eir fibre box (F3000) user manual (PDF)
- eir Support: eir fibre box 7 modem (reset, settings)
- eir Support: eir fibre box 7 WiFi issues
- eir Support: eir fibre box 7, where can I find my WiFi password
- eir Support: eir WiFi 7 booster
- eir Smart WiFi Hub quick start guide (PDF)
- ComReg Consumer Care
Checked on 3 November 2026.