WINDTRE slow internet in Italy: tests, evidence and complaints

If your WINDTRE connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: WINDTRE HUB as described in WINDTRE’s user manual (FTTH, FTTC and ADSL lines); the Home&Life HUB has its own manual on the same page. Other WINDTRE modems, such as the ZTE ZXHN F6746G, use different menus. The interface is in Italian, so labels come with an English gloss.Checked: 3 November 2026

When this helps

  • You use WINDTRE in Italy.
  • Your connection is slower than expected, drops out or performs badly at certain times.

Check your WINDTRE HUB

These checks apply to WINDTRE HUB. Check the model before following its menus.

  1. Sign in and check the Connettività (Connectivity) card; red means no internet connection.

  2. Read the Informazioni di Sistema (System information) card for fibre (FTTH) and VoIP status.

  3. Click the button at the bottom right of that card for more connection detail.

  4. On FTTC or ADSL, open System Monitor › Statistiche xDSL for Line Rate and Actual Net Data Rate.

Separate the service from your home Wi-Fi

For the exact settings and supported equipment, see the WINDTRE HUB guide.

Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.

  1. Compare a wired connection to the router with Wi-Fi on the same device.

  2. Repeat the same test server during the slowdown and at a quieter time.

  3. Record download, upload, latency and whether another household device was using the connection.

How to complain to WINDTRE

Use WINDTRE’s official support to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

Check the complaints procedure in your Italy service contract before escalating. Use the national regulator’s consumer guidance for your service.

Your local escalation route

After an unresolved operator complaint, AGCOM provides ConciliaWeb for conciliation of eligible telecom disputes. Follow its current submission requirements.

AGCOM ConciliaWeb lists the conditions and application route.

Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. Kilobat Pro’s complaint wizard helps assemble your evidence, impact and requested resolution into a draft you review and send.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

Sources

Checked on 3 November 2026.