Telia slow internet in Sweden: tests, evidence and complaints

If your Telia connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: Telia F1, Sagemcom F@st 5370e and Technicolor TG799 routers as documented by Telia Sverige in 2026. The F1 menu names come from Telia’s F1 user guide; the F1 web interface is in English. The ASUS ZenWiFi systems Telia also sells use ASUS’s own app.Checked: 3 November 2026

When this helps

  • You use Telia in Sweden.
  • Your connection is slower than expected, drops out or performs badly at certain times.

Check your Telia Wifi-router

These checks apply to Telia Wifi-router. Check the model before following its menus.

  1. Check the Internet lamp; steady green means connected and steady red means a connection fault.

  2. On the F1, the Broadband card shows the connection status and Internet Access the settings it received.

  3. Click Diagnostics for Ping & Traceroute, a Connection check and per-port Network statistics.

  4. Or run Telia’s Fixa tool on telia.se to troubleshoot and report a fault.

Separate the service from your home Wi-Fi

For the exact settings and supported equipment, see the Telia Wifi-router guide.

Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.

  1. Compare a wired connection to the router with Wi-Fi on the same device.

  2. Repeat the same test server during the slowdown and at a quieter time.

  3. Record download, upload, latency and whether another household device was using the connection.

How to complain to Telia

Use Telia’s official support to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

Check the complaints procedure in your Sweden service contract before escalating. Use the national regulator’s consumer guidance for your service.

Your local escalation route

Contact the operator responsible for your service. Keep a written complaint and ask for written confirmation of any agreement reached by phone.

Telekområdgivarna: how to complain lists the conditions and application route.

Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. Kilobat Pro’s complaint wizard helps assemble your evidence, impact and requested resolution into a draft you review and send.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

Sources

Checked on 3 November 2026.