Give your provider
more than “it’s slow.”

Turn the interruptions you experience into a complaint your provider can investigate. Kilobat Pro turns your recorded measurements and service history into a detailed PDF complaint pack, with a clear request and a local escalation route.

Get Kilobat Pro · $29 once See how it works

For Mac. You review and send the complaint. No guaranteed compensation or legal representation.

From a bad connection to a clear complaint.

  1. 1. Your serviceChoose the country and provider. Add the plan wording.
  2. 2. The problemDescribe the symptoms, dates and impact.
  3. 3. The evidenceReview recorded measurements and add your test conditions.
  4. 4. Your requestAsk for investigation, repair, an explanation or a remedy.
  5. 5. Review and exportPreview the complete PDF pack, save it, and send it through the provider’s official channel.

A complaint they can investigate.

Your PDF brings the customer’s account, the recorded evidence and the requested resolution together. It keeps measured facts separate from contract figures you enter.

  • A clear complaint and requested remedy
  • Dated measurements, latency charts and outage timelines
  • Plan-speed comparisons when you supply the contract figures
  • Local complaint guidance and follow-up steps in the app
kilobat

Your complaint pack

  1. 01Complaint and resolution
  2. 02Supporting evidence
  3. 03Incident timeline and test conditions

Review every page before sharing.

Measurements first. Claims you can support.

Show the patternInclude the measurements your Mac recorded, rather than relying on one bad speed test.
Keep the conditionsAdd Wi-Fi or Ethernet, background traffic and previous support references.
Choose the outcomeExplain what you want investigated or resolved. Review any credit rules against the official source.

What is free, and what needs Pro?

The troubleshooting guides, complaint template and basic support-report export are free. The guided complaint workflow and combined PDF dossier are part of Kilobat Pro.

Pro also adds deeper diagnosis. Its additional findings can help explain what to investigate; they do not replace an official measurement procedure required in your country.

Use the free complaint template →

Your complaint stays under your control.

Nothing is sent to your provider automatically. Review the draft and attachments, remove sensitive information, and use the provider’s official complaint channel.

For help interpreting results, email ping@kilobat.app. You can ask without buying Pro or using Kilobat.

Start with your symptoms.

Internet slower than advertised?Compare your plan with repeatable measurements.Fast in the morning, slow at night?Document the pattern and isolate household demand.Where can you take a complaint?Find the local process and official sources.