Slow internet in the US: build a speed complaint for your ISP and the FCC
Start with your own service agreement and repeatable measurements. The FCC accepts internet speed and latency complaints; a complaint is not a guaranteed refund.
When this helps
- Your home internet service is in United States.
- A persistent fault or speed problem remains unresolved.
Save the plan and broadband label
Keep the plan name, advertised and typical speed wording, price and relevant terms. Record when and where you obtained the information.
Do not turn a typical speed into a guaranteed minimum unless the agreement actually makes that commitment.
Ask your ISP for a specific investigation
Compare Ethernet and Wi-Fi on the same device.
Repeat the test when the problem occurs and during a quieter period.
Ask the ISP to check the provisioned plan, line signal and local faults.
Save the ticket number, promised follow-up and written response.
Choose the matching FCC complaint issue
The FCC internet form includes speed issues, including advertised-speed and latency concerns. Other categories cover billing, equipment and availability.
Describe your own experience and attach relevant evidence. State law, service terms and the circumstances affect possible remedies.
Prepare your complaint
Use the complaint template to state the problem, evidence and requested resolution. Keep the tone factual.
You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions.
Still stuck?
You can ask for help at ping@kilobat.app. Send your symptoms and reviewed test results, with or without Kilobat.
Sources
Checked on 3 November 2026.