Airline Wi-Fi guide
Europe

SWISS Wi-FiWhat’s free, what it costs and how to connect

SWISS’s established Wi-Fi, SWISS Connect, has free messaging and paid Wi-Fi Premium packages. Free Starlink Wi-Fi, called Lufthansa Group Wi-Fi, began on one SWISS A320neo in September 2026.

Checked 6 November 2026 · prices and policies as of November 2026

Free Wi-Fi Miles & More members on Starlink Lufthansa Group Wi-Fi (Starlink) is free in every travel class for Miles & More members and Travel ID users. Lowest listed price From CHF 6 4 plans listed below, as of November 2026. Streaming Starlink, or audio on SWISS Connect SWISS says Wi-Fi Premium suits social media, browsing, audio streaming and VPN services. Voice and video calls Not allowed on Starlink Swiss International Air Lines doesn’t publish a rule on calls. VPN Works with Wi-Fi Premium SWISS says Wi-Fi Premium on SWISS Connect supports VPN services. Which planes have it All SWISS long-haul aircraft have SWISS Connect, and it is being rolled out across the short-haul fleet.

Step by step

How to connect to SWISS Wi-Fi on a Mac

On an aircraft with SWISS Connect, from SWISS’s own page:

  1. Put your phone into flight mode.

  2. Connect to the SWISS Connect Wi-Fi on board.

  3. The SWISS Connect portal opens automatically.

On Lufthansa Group Wi-Fi, turn on airplane mode, connect to the Lufthansa Group Wi-Fi network and open its portal. Sign in with Travel ID or your Miles & More service card number. To check whether your flight has SWISS Connect, see SWISS’s flight status page or your booking in the SWISS app.

Free

What’s free on SWISS

  • Lufthansa Group Wi-Fi (Starlink) is free in every travel class for Miles & More members and Travel ID users. You can create a Travel ID free, even during the flight.
  • Free Messaging on SWISS Connect lets you send and receive messages and photos. On short-haul flights, and on some long-haul aircraft, you log in with Travel ID or Miles & More.
  • SWISS First guests get free internet on SWISS-operated flights.
  • On short- and medium-haul flights, HON Circle members and SWISS First guests get free internet when they log in with Miles & More or Travel ID.

As of November 2026.

Prices

What SWISS Wi-Fi costs

PlanPrice
Wi-Fi Premium, short and medium haul, up to 90 minutesCHF 6 / EUR 6 or 2,000 miles
Wi-Fi Premium, short and medium haul, over 90 minutesCHF 8 / EUR 8 or 2,600 miles
Wi-Fi Premium, long haul, up to 4 hoursFrom CHF 25 / EUR 27 / USD 30
Wi-Fi Premium, long haul, whole flightFrom CHF 35 / EUR 37 / USD 40

You can pay on board by major credit card or Apple Pay. On selected flights, Miles & More members can pay with miles. Vouchers bought in advance stay valid for the year of purchase and the three following years.

As of November 2026.

The rules

Streaming, calls and VPNs on SWISS Wi-Fi

Streaming and calls

Streaming: Starlink, or audio on SWISS ConnectCalls: Not allowed on Starlink

SWISS says Wi-Fi Premium suits social media, browsing, audio streaming and VPN services. It doesn’t mention video. On Lufthansa Group Wi-Fi, SWISS names watching movies and cloud-based work tools as uses.

VPNs

Works with Wi-Fi Premium

SWISS says Wi-Fi Premium on SWISS Connect supports VPN services. It doesn’t publish a VPN rule for Lufthansa Group Wi-Fi.

Aircraft

Who provides SWISS Wi-Fi, and which planes have it

All SWISS long-haul aircraft have SWISS Connect, and it is being rolled out across the short-haul fleet. SWISS doesn’t name the provider of its long-haul Wi-Fi. Lufthansa Group Wi-Fi began on the A320neo HB-JDM on 28 September 2026. Three A320-family aircraft come first, then the rest of the fleet by the end of 2029.

Connectivity hell

SWISS Wi-Fi on the complaint board

Swiss International Air Lines isn’t on the Connectivity hell board. These airlines have the most public Wi-Fi complaints in the last 30 days, as of 5 November 2026.

  1. Delta Air Lines 315 in 30 days
  2. United Airlines 74 in 30 days
  3. Southwest Airlines 58 in 30 days
  4. American Airlines 51 in 30 days
  5. JetBlue 23 in 30 days

See the full board · How the count works

On board with Kilobat

Make a slow, shared link go further

Kilobat is a Mac menu-bar app that shows what each app sends and holds back what can wait. On SWISS Wi-Fi:

  • The sign-in page. When it doesn’t open by itself, the menu bar says This Wi-Fi wants you to sign in, with Open sign-in page. Turn your VPN on after you’ve signed in.
  • Mark it metered. macOS treats plane Wi-Fi as unlimited. Mark it Metered in Kilobat’s Wi-Fi & Bluetooth menu or with kilobat networks cost metered, and Kilobat skips its own speed tests. If automatic switching is enabled, it switches to Travel.
  • Updates wait. With Pro, paused updaters enabled and the network filter on, macOS Software Update, App Store downloads, Google Updater and Microsoft AutoUpdate wait for an unmetered network. The apps keep working.
  • See what’s using it. Every app’s upload and download, live in the menu bar, so a messaging-only plan isn’t spent on a sync you forgot.
  • Send later. A big upload, such as Dropbox syncing a folder, shows as a row with its speed. With Pro, Send later can hold it until you’re on unmetered Wi-Fi again, for up to eight hours while Kilobat is open.
  • Know what’s slow. Health shows latency and loss, and with Pro their history through the flight. Those measurements can help you investigate a slow connection. When Slack or Zoom won’t load, Is it them or me? reads the service’s status page.
Download for Mac ↓
brew install seifip/kilobat/kilobat

Kilobat is free to download and use. Pro adds the parts marked Pro, for $29 once for two Macs, with a 7-day free trial and 14-day refunds. More in what to do before you board.

Free
Safari3.2 MB/s824 MB
Cloud backup2.1 MB/s240 MB
Night Drive186 KB/s312 MB
Kilobat12 KB/s14 MB

What is eating your bandwidth? Live traffic for every app, right in your menu bar. Catch the backup choking your call.

Pro Travel · on a metered network
Cloud backup
Google UpdaterPaused
macOS Software UpdatePaused

Hotspot data gone in an hour? Travel blocks backups, and updaters wait until you’re off the hotspot. The apps keep working.

Questions

Is SWISS Wi-Fi free?

Messaging is free on SWISS Connect. Full internet is free in SWISS First and for HON Circle members, and for Miles & More and Travel ID users on Lufthansa Group Wi-Fi aircraft.

Can I make calls on SWISS Wi-Fi?

Not on Lufthansa Group Wi-Fi. SWISS asks guests to make no voice or video calls and not to broadcast live content. You may follow a meeting or webinar with headphones.

What is the SWISS Wi-Fi network called?

Swiss International Air Lines names its Wi-Fi network SWISS Connect. Join it, then sign in on the page that opens.

Can you stream on SWISS Wi-Fi?

SWISS says Wi-Fi Premium suits social media, browsing, audio streaming and VPN services. It doesn’t mention video. On Lufthansa Group Wi-Fi, SWISS names watching movies and cloud-based work tools as uses.

Can you use a VPN on SWISS Wi-Fi?

SWISS says Wi-Fi Premium on SWISS Connect supports VPN services. It doesn’t publish a VPN rule for Lufthansa Group Wi-Fi.

Why won’t the SWISS Wi-Fi sign-in page open on my Mac?

A VPN, iCloud Private Relay or your own DNS can keep the page from opening. Turn them off, open http://captive.apple.com in Safari, and turn the VPN on again after you’ve signed in. Kilobat shows Open sign-in page when a network is waiting for you.

Sources

Checked on 6 November 2026.

Get your Mac ready for SWISS Wi-Fi.

Download for Mac ↓
brew install seifip/kilobat/kilobat