Airline Wi-Fi guide
Asia-Pacific

Virgin Australia Wi-FiWhat’s free, what it costs and how to connect

Virgin Australia’s Wi-Fi is Intelsat’s Wi-Fi Onboard service, on selected domestic and international flights. Business Class, Beyond and Velocity Platinum and Platinum Plus guests get it free.

Checked 6 November 2026 · prices and policies as of November 2026

Free Wi-Fi Business and Velocity Platinum Business Class guests and Velocity Platinum and Platinum Plus members get free internet. Lowest listed price From $9.75 1 plan listed below, as of November 2026. Streaming Yes Virgin Australia says an internet pass lets you browse, message and stream. Voice and video calls Not allowed Virgin Australia doesn’t publish a rule on calls. VPN Generally supported The terms say the system generally supports a secure VPN, and recommend using one, as the Wi-Fi isn’t encrypted. Which planes have it Wi-Fi Onboard is on selected aircraft and selected domestic and international routes.

Step by step

How to connect to Virgin Australia Wi-Fi on a Mac

From Virgin Australia’s Wi-Fi page and onboard menu.

  1. Switch your device to flight mode, then turn Wi-Fi on.

  2. Join the VirginAustralia network.

  3. The entertainment portal should open. If it doesn’t, type wifi.virginaustralia.com into your browser, using http:// rather than https://.

  4. Choose free entertainment, or buy an internet pass. For help, choose Help at the top right of the portal.

Voice and video calls aren’t allowed, the terms say. Cabin crew can’t help with internet problems; contact Wi-Fi Onboard at ausupport@wifionboard.com or by live chat on the portal.

Free

What’s free on Virgin Australia

  • Business Class guests and Velocity Platinum and Platinum Plus members get free internet. Virgin Australia’s onboard menu adds members of Beyond.
  • Wi-Fi Onboard may share your name, seat number and flight details with Virgin Australia to check you qualify.
  • Everyone can watch over 400 hours of films, TV and podcasts on the entertainment portal, with no internet pass.

As of November 2026.

Prices

What Virgin Australia Wi-Fi costs

PlanPrice
Internet pass (30 minutes or whole flight)From $9.75

The starting price is from Virgin Australia’s onboard menu, effective 6 May 2026. The website doesn’t list prices. Wi-Fi Onboard takes Mastercard, Visa, American Express and Discover; cash isn’t accepted.

As of November 2026.

The rules

Streaming, calls and VPNs on Virgin Australia Wi-Fi

Streaming and calls

Streaming: YesCalls: Not allowed

Virgin Australia says an internet pass lets you browse, message and stream. Wi-Fi Onboard gives average typical speeds of 5 to 15 Mbps, affected by weather and aircraft position. The terms say file transfers, app downloads, software updates and syncing aren’t supported.

VPNs

Generally supported

The terms say the system generally supports a secure VPN, and recommend using one, as the Wi-Fi isn’t encrypted. If the portal won’t load, Virgin Australia says to turn your VPN off.

Aircraft

Who provides Virgin Australia Wi-Fi, and which planes have it

Wi-Fi Onboard is on selected aircraft and selected domestic and international routes. It isn’t on the Fokker 100, Airbus A320 or Boeing 737-700. Virgin Australia says it can’t guarantee your aircraft has it.

Connectivity hell

Virgin Australia Wi-Fi on the complaint board

Virgin Australia isn’t on the Connectivity hell board. These airlines have the most public Wi-Fi complaints in the last 30 days, as of 5 November 2026.

  1. Delta Air Lines 315 in 30 days
  2. United Airlines 74 in 30 days
  3. Southwest Airlines 58 in 30 days
  4. American Airlines 51 in 30 days
  5. JetBlue 23 in 30 days

See the full board · How the count works

On board with Kilobat

Make a slow, shared link go further

Kilobat is a Mac menu-bar app that shows what each app sends and holds back what can wait. On Virgin Australia Wi-Fi:

  • The sign-in page. When it doesn’t open by itself, the menu bar says This Wi-Fi wants you to sign in, with Open sign-in page. Turn your VPN on after you’ve signed in.
  • Mark it metered. macOS treats plane Wi-Fi as unlimited. Mark it Metered in Kilobat’s Wi-Fi & Bluetooth menu or with kilobat networks cost metered, and Kilobat skips its own speed tests. If automatic switching is enabled, it switches to Travel.
  • Updates wait. With Pro, paused updaters enabled and the network filter on, macOS Software Update, App Store downloads, Google Updater and Microsoft AutoUpdate wait for an unmetered network. The apps keep working.
  • See what’s using it. Every app’s upload and download, live in the menu bar, so a messaging-only plan isn’t spent on a sync you forgot.
  • Send later. A big upload, such as Dropbox syncing a folder, shows as a row with its speed. With Pro, Send later can hold it until you’re on unmetered Wi-Fi again, for up to eight hours while Kilobat is open.
  • Know what’s slow. Health shows latency and loss, and with Pro their history through the flight. Those measurements can help you investigate a slow connection. When Slack or Zoom won’t load, Is it them or me? reads the service’s status page.
Download for Mac ↓
brew install seifip/kilobat/kilobat

Kilobat is free to download and use. Pro adds the parts marked Pro, for $29 once for two Macs, with a 7-day free trial and 14-day refunds. More in what to do before you board.

Free
Safari3.2 MB/s824 MB
Cloud backup2.1 MB/s240 MB
Night Drive186 KB/s312 MB
Kilobat12 KB/s14 MB

What is eating your bandwidth? Live traffic for every app, right in your menu bar. Catch the backup choking your call.

Pro Travel · on a metered network
Cloud backup
Google UpdaterPaused
macOS Software UpdatePaused

Hotspot data gone in an hour? Travel blocks backups, and updaters wait until you’re off the hotspot. The apps keep working.

Questions

Is Virgin Australia Wi-Fi free?

Only for Business Class guests and Velocity Platinum and Platinum Plus members, and Beyond members according to the onboard menu. Others pay from $9.75.

Can I use a VPN on Virgin Australia Wi-Fi?

Yes, the terms say the system generally supports one. Virgin Australia’s help says to turn it off if the portal won’t load.

What is the Virgin Australia Wi-Fi network called?

Virgin Australia names its Wi-Fi network VirginAustralia. Join it, then sign in on the page that opens.

Can you stream on Virgin Australia Wi-Fi?

Virgin Australia says an internet pass lets you browse, message and stream. Wi-Fi Onboard gives average typical speeds of 5 to 15 Mbps, affected by weather and aircraft position. The terms say file transfers, app downloads, software updates and syncing aren’t supported.

Why won’t the Virgin Australia Wi-Fi sign-in page open on my Mac?

A VPN, iCloud Private Relay or your own DNS can keep the page from opening. Turn them off, open http://captive.apple.com in Safari, and turn the VPN on again after you’ve signed in. Kilobat shows Open sign-in page when a network is waiting for you.

Sources

Checked on 6 November 2026.

Get your Mac ready for Virgin Australia Wi-Fi.

Download for Mac ↓
brew install seifip/kilobat/kilobat