Your connection, or their outage?
What you notice says a lot about which side the problem is on. Kilobat checks both sides and says which.
You noticeUsually it’sWhat Kilobat does
Only Microsoft Teams fails; everything else loads
An outage at Microsoft, or something on the path to it only: DNS, a VPN or proxy, a blocked host.
Why can’t it connect? checks every layer to teams.live.com, then Microsoft’s status page. If the page reports an outage and nothing on your side failed, it says “Microsoft Teams is down for everyone, not you”. Free
Microsoft Teams fails on this network, but works on mobile data
This network: an office, school, hotel or country rule, or its DNS.
Kilobat compares this network’s DNS with one encrypted lookup and tests the secure connection, then says “looks blocked on this network, not down”, with what it measured. Free
Everything is slow, Microsoft Teams included
Your own line: Wi-Fi, the router, your provider or DNS. Not Microsoft Teams.
Router and internet latency side by side show whether your own line is slow. Pro names the failing link, Wi-Fi, router, internet or DNS, with a fix. Free Pro
A Microsoft Teams call froze, and everyone froze with you
Trouble beyond your router, on the path to Microsoft’s servers.
Each call’s card says whether Microsoft’s status page reported an outage at the time. Pro adds the possible causes of the freezes. Free
Microsoft’s status page is green, but Microsoft Teams still fails
The path from your Mac to Microsoft Teams: DNS, a VPN or proxy, IPv6, or the server’s answer.
“Microsoft Teams’s status page reports no problems”, then the layer that broke and what to try next. Free
Six links between you and Microsoft Teams.
Microsoft Teams loads only if every step works. A status page covers the last one; Kilobat checks the five before it too.
- Your MacA VPN, proxy or app in the way
- Wi-FiSignal, noise and band
- RouterLatency and loss to it
- ProviderLatency and loss beyond it
- DNSWhether teams.live.com resolves, and how fast
- Microsoft TeamsMicrosoft’s status page, read live
What Kilobat watches
How Kilobat knows it’s Microsoft Teams.
Kilobat matches apps and sites to the right status page by bundle ID and domain, so a failing Microsoft Teams points at Microsoft’s status page, not a guess.
On your Mac
The Microsoft Teams app, by its bundle ID.
Microsoft publishes status for Teams for work or school only to signed-in admins, in the Microsoft 365 admin centre. The public page Kilobat reads covers the free, personal Teams.
The same status page also covers Outlook and OneDrive.
If Microsoft Teams won’t connect
What Microsoft Teams needs from your network.
Microsoft lists the Teams hosts and ports for Microsoft 365. Calls prefer UDP; when it’s blocked, audio and video suffer first.
- Web and chat:
teams.microsoft.com, *.teams.microsoft.com, teams.cloud.microsoft and *.lync.com on TCP 443 and 80, and UDP 443. - Media: UDP 3478 to 3481 to Microsoft’s Teams address ranges.
From Microsoft’s own help pages, listed under Sources. Kilobat’s guides cover DNS, VPN and proxy trouble on a Mac.
What’s free, and what Pro adds
Free, for good Free
- Is it them or me? Status pages for 72 services, Microsoft Teams included
- The outage at the top of Health, and in a connection check
- A notification per outage while an app keeps failing
- Whether the calling service had an outage, on every call card
kilobat down, kilobat why and the MCP tool service_status- Blocked on this network, or not available in your region, said as measured
Pro, $29 once Pro
- Findings with a fix for router, DNS and login-page trouble
- Possible causes of call freezes
- Outage and latency history for your own line
- Signal radar and channel crowding
Pro is $29 once for two Macs, with a 7-day free trial and 14-day refunds. Free for students.
Next time Microsoft Teams stalls, know whose problem it is.