Virgin Media Hub login, restart, guest Wi-Fi and modem mode

Sign in to the Virgin Media Hub

1. Connect your Mac to the Hub by Wi-Fi or Ethernet.

2. Type 192.168.0.1 into the browser’s address bar.

3. Enter the settings password from the base of the Hub and sign in.

4. To change it, open My Virgin Media, tap the Broadband tab, then the menu icon › WiFi networks.

Forgotten a settings password you changed? Virgin Media says you must factory reset the Hub: hold the reset button on the back or base for 10 seconds with a pen. This also undoes your Wi-Fi name, password and every other change.

Restart it properly

1. Switch the Hub off at the wall socket.

2. Check the power cable and the white broadband cable are pushed in firmly.

3. Wait 10 seconds, then switch it back on.

4. Wait 5 to 10 minutes until the white power light is solidly lit.

Don’t hold the reset button: 10 seconds returns the Hub to factory settings.

Restart from the app

1. Open the Virgin Media Connect app while you’re on the Hub’s Wi-Fi.

2. Use its reboot option to restart the Hub remotely.

Schedule a restart

Virgin Media’s help pages describe no scheduled restart.

Update the firmware

1. Leave the Hub switched on; Virgin Media installs software updates on it remotely.

2. While an update installs, the internet light may flash green. Don’t switch the Hub off.

Virgin Media’s help pages document no manual update or version check for the Hub 3, 4 or 5.

See connected devices

1. Connect your phone to the Hub’s Wi-Fi and open the Virgin Media Connect app.

2. Sign in with your My Virgin Media details.

3. Open the Broadband tab to see your connected devices.

4. Select a device to pause its Wi-Fi, for example at bedtime.

If the tab shows the Hub and Pods instead of devices, tap the Wi-Fi / switch symbol in the middle to flip the view.

UPnP and port forwarding

Virgin Media’s help pages don’t describe the UPnP or port forwarding pages of the Hub 3, 4 or 5, so this guide gives no menu path for them. Its security advice confirms the Hub has port forwarding, filtering rules and a DMZ.

Virgin Media says to remove port forwarding and filtering rules you no longer need, and to keep devices out of the DMZ, which bypasses the firewall. It contacts customers whose Hub exposes a vulnerable service.

NAT-PMP

Virgin Media’s help pages don’t mention NAT-PMP.

Ports Virgin Media blocks

Virgin Media blocks some ports across its network, whatever you set on the Hub.

1. Expect TCP and UDP ports 135 to 139 (NetBIOS) and 445 (SMB) to be unreachable from outside.

Traffic on these ports still works inside your home network.

Prioritise calls and gaming

Virgin Media’s help pages document no QoS or device-priority setting on the Hub. The Connect app can only pause a device’s Wi-Fi.

2.4 and 5 GHz, and the channel

Virgin Media’s Intelligent WiFi manages the Hub’s bands and channels for you, and its help pages give no manual channel steps.

1. To change your Wi-Fi name or password, open My Virgin Media and tap Broadband.

2. Tap the menu icon in the top right, then WiFi networks.

3. Change the network name or password, or choose which network to broadcast.

Change the channel

1. Reboot the Hub at the wall socket; Virgin Media suggests this first when Wi-Fi is weak.

2. Run the Connect app’s home scan to test Wi-Fi room by room.

Virgin Media documents no manual channel choice. Modem mode turns off Intelligent WiFi and most Connect app features.

Mesh: which node a device uses

Virgin Media WiFi Pods (white) form a mesh with the Hub. They come with WiFi Max if you don’t get 30 Mbps in every room.

1. Run the home scan in the Connect app; if it finds a weak spot, you can order a Pod there.

2. Plug the Pod in where the signal drops off, not on an extension lead.

3. Wait up to 10 minutes. The light pulses, then turns off once it connects.

4. Check each Pod’s signal, speed and connected devices in the Connect app.

The Pods don’t support WPS. A light pulsing for longer than 10 minutes may mean a fault.

Guest network

1. Open 192.168.0.1 and sign in.

2. On a Hub 5 or 5x, go to Advanced settings › Enable guest network › Modify your guest network.

3. On a Hub 3 or 4, select Modify your guest network on the main page.

4. Select Enable your guest network › Next, note the name and password, then Next.

5. Choose how long it should stay on, select Next, then Finish.

Turn it off again under Advanced settings, or manage it in the Connect app.

DNS settings

Virgin Media’s help pages document no DNS server setting on the Hub. Set DNS on the Mac instead.

Connection status and logs

1. Enter your details on Virgin Media’s service status page at virginmedia.com/help/check/status.

2. On a Hub 4, 5 or 5x, use Test my broadband speed on Virgin Media’s slow internet page.

3. Check the Hub lights. The power light should stay solid white; the internet light flashes at start-up, then turns off.

4. Run the Connect app’s two-step home scan to separate Wi-Fi problems from line problems.

Manuals and downloads

• Virgin Media Hub lights guide
• Virgin Media broadband set-up guide

Links go to the maker’s own pages.

Questions

Sources

• Virgin Media Help: How to change your Virgin Media WiFi password and network name
• Virgin Media Help: How do I reset or reboot Virgin Media Hub
• Virgin Media Help: How to set up a guest network
• Virgin Media Help: How to set up Virgin Media broadband
• Virgin Media Help: Slow internet speed
• Virgin Media Help: Hub lights
• Virgin Media Help: WiFi Pods
• Virgin Media Help: Enhance your WiFi security
• Virgin Media: Virgin Media Connect app
• Virgin Media Help: Check your service status

Checked on 1 November 2026.

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