Websites and speed

EVE Online connection problems on Mac: Tranquility and network tests

EVE Online’s main server is Tranquility. Check its downtime and your route before changing the network.

Applies to: EVE Online on macOS. Check CCP’s current system requirements.Checked: 2 November 2026

Symptoms

  • The client cannot connect to Tranquility.
  • The connection drops during play.
  • Actions respond late.

Likely causes

  • Scheduled downtime. CCP says Tranquility restarts daily at 11:00 UTC and is unavailable during downtime.
  • A path or Wi-Fi issue. A weak wireless link or a problem on the route can interrupt the connection.
  • Local rendering performance. Graphics problems and network delay require different checks.

Check downtime and the route

  1. Check the launcher and EVE announcements for extended downtime.

  2. Compare Wi-Fi with Ethernet if possible. Test other websites to see whether the interruption is broader.

  3. CCP recommends a Mac traceroute to its Tranquility hostname.

    traceroute tranquility.servers.eveonline.com

  4. Run CCP’s ping test to the same hostname.

    ping -c 30 tranquility.servers.eveonline.com

  5. A hop that ignores traceroute probes does not by itself prove that hop drops game traffic.

  6. For a broader comparison, follow Test for packet loss on a Mac with ping.

How to fix it

  1. Wait for downtime to finish if Tranquility is offline.

  2. Pause large transfers and compare the result.

  3. If Ethernet is stable but Wi-Fi is not, check signal and interference. See Weak Wi-Fi signal on a Mac.

  4. For persistent failures, send CCP the diagnostic files its support team requests.

With Kilobat

  1. Compare the router and internet path in one test.

    kilobat diagnose

  2. Try finding the game’s active connection. macOS may not expose its address.

    kilobat games --match

  3. A server that does not answer ping can still accept game traffic.

Questions

Can I choose another live region?

CCP identifies Tranquility as the main server. Its test servers are separate and may not be available.

Which ports and NAT type does EVE require?

The cited diagnostics page does not specify a complete port list or a required NAT type. Ask CCP or your network administrator.

Does a failed ping prove Tranquility is down?

No. Ping responses can be filtered. Check CCP’s notices and follow its diagnostic instructions.

Sources

Checked on 2 November 2026.