Provider box · Bell Canada

Bell Giga Hub login, restart, guest Wi-Fi and devices

The Giga Hub is the modem-router Bell supplies with Fibe Internet. Bell steers Wi-Fi and device management to the Bell Wi-Fi app; the browser settings at 192.168.2.1 cover Wi-Fi networks, usage, speed tests and the admin password.

Sign in
192.168.2.1 or bell.ca/mymodem (while the modem is online)
App
The Bell Wi-Fi app and the MyBell app (iOS and Android), with your MyBell username and password
Password
You can unlock the settings from the modem itself: press the up or down arrows on its front until Modem Management is selected, then press OK.
Models
Giga Hub 2.0, Giga Hub, Home Hub 4000

Checked 1 November 2026. Bell Giga Hub 2.0, Giga Hub and Home Hub 4000 (menus as of 2026), the Bell Wi-Fi app and the MyBell app. The Home Hub 3000 and older modems differ.

Sign in to the Bell Giga Hub

Factory default. Bell says the default admin password is the serial number on the sticker on the back of the modem. Set your own under Modem preferences.

  1. Connect your Mac to the modem by Wi-Fi or Ethernet. The settings only open from your home network.

  2. Open 192.168.2.1, or bell.ca/mymodem while you’re online.

  3. Click a section such as Manage my Wi-Fi.

  4. When prompted, confirm Modem Management on the modem’s front panel, or enter the admin password.

  5. To change the password, click Modem preferences, fill in the current and new passwords, and click Save.

Under Modem preferences › Password recovery, turn on By email or text message and save your contact details. Otherwise a forgotten password means a factory reset from the modem screen (Reset to factory default), which erases all your settings.

Restart it properly

A reboot also interrupts Fibe TV and fibre home phone.

  1. On a Giga Hub 2.0, press the down arrow until Restart the modem is selected, then press OK.

  2. On a Giga Hub or Home Hub 4000, press the power ring on the front, select Yes and press OK.

  3. Wait until the front lights are solid white.

On MyBell on a computer, the same option is under My services › Internet › Wi-Fi › Reboot your modem.

From the MyBell app

  1. Open the MyBell app and touch Support › Internet.

  2. Scroll down and touch Reboot your modem.

  3. Confirm the modem with Select & Continue, then touch Reboot now.

With the power cable

  1. Unplug the power cable, wait 30 seconds and plug it back in.

  2. Wait until the front lights are solid and all the same colour.

Schedule a restart

Bell’s support pages describe no scheduled restart.

Update the firmware

Bell’s support pages document no firmware version check or manual update for the Giga Hub or Home Hub 4000.

See connected devices

  1. Open the Bell Wi-Fi app and log in with your MyBell username and password.

  2. Touch the People icon at the bottom, then Devices.

  3. Select a device to see its connection quality, Wi-Fi channel and whether it uses the modem or a pod.

  4. To rename it, touch the three dots, then Nickname. Touch the Pause icon to cut its internet.

In the browser, My usage at 192.168.2.1 shows which devices used the most data over 30 days.

UPnP and port forwarding

Bell’s support pages don’t document UPnP, NAT-PMP or port forwarding on the Giga Hub or Home Hub 4000.

Prioritise calls and gaming

Bell’s support pages document no QoS or device-priority setting. The Bell Wi-Fi app can pause devices or schedule Internet freezes.

2.4 and 5 GHz, and the channel

Bell documents one primary Wi-Fi network name for the modem. The Bell Wi-Fi app shows which band and channel each device uses.

  1. Open 192.168.2.1 and click Manage my Wi-Fi.

  2. Under Primary Wi-Fi network, check it is ON.

  3. Change the Network name (SSID) or Password if you like, then click Save.

Change the channel

  1. Toggle the device’s Wi-Fi off and on so it picks the best channel again.

  2. If that doesn’t help, reboot the modem.

Bell’s support pages document no manual channel setting.

Mesh: which node a device uses

Bell Whole Home Wi-Fi pods mesh with the modem. With a Giga Hub you get the Wi-Fi 6E Pod; the Home Hub 4000 uses the Wi-Fi Pod.

  1. Open the Bell Wi-Fi app, log in and turn on Bluetooth on your phone.

  2. Plug the pod in, keeping your phone nearby, and follow the prompts to add it.

  3. Space pods evenly, 10 to 14 metres apart and from the modem, on interior walls.

  4. Check each device’s pod and connection quality under Devices.

Guest network

  1. Open 192.168.2.1 and click Manage my Wi-Fi.

  2. Confirm Modem Management on the modem’s front panel if prompted.

  3. Set Guest Wi-Fi network to ON. The primary network must be on.

  4. Change its name and password if you like, then click Save.

Guests get internet only, with no access to your other devices or settings. To share your main network instead, touch the Share icon in the Bell Wi-Fi app.

DNS settings

Bell’s support pages document no DNS server setting on the Giga Hub. Set DNS on the Mac instead.

Connection status and logs

  1. Open 192.168.2.1. During an outage in your area, Bell says the modem shows the service status and fixes to try.

  2. In MyBell, run Virtual repair to detect and fix problems with Internet, TV and phone.

  3. On the modem’s front panel, scroll to Test Internet speed and press OK.

  4. Or click Speed test at 192.168.2.1, tick Block all local network activity and click Start test.

The modem speed test briefly cuts Internet, TV and home phone, including recordings in progress.

Manuals and downloads

Links go to the maker’s own pages.

Questions

Where is the Wi-Fi password?

On the modem’s front panel, use the arrows to select Wi-Fi password and press OK. On a Giga Hub 2.0 you can scan the QR code it shows.

Why won’t 192.168.2.1 open?

The settings only open from your home network. Connect to the modem’s Wi-Fi or Ethernet first.

Sources

Checked on 1 November 2026.

See what your router can’t tell you

Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze.

Download for Mac ↓
brew install seifip/kilobat/kilobat