Error messages

Safari: “You Are Not Connected to the Internet” on Mac

Safari shows this page when macOS has no internet connection for it. Often Wi-Fi is off, the Mac has no address, or a VPN holds traffic.

Applies to: Safari on macOS 13 Ventura and later. The text was checked on macOS 27.2.Checked: 29 October 2026

Symptoms

  • Safari shows the heading “You Are Not Connected to the Internet”.
  • Other apps also say that they are offline.
  • Wi-Fi shows as connected, but nothing loads.

Likely causes

  • Wi-Fi is off or not joined. The Mac is not on any network.
  • No valid IP address. The Mac did not get an address from the router. See Mac has a self-assigned IP address.
  • The router or the provider has no internet. If other devices also fail, the problem is not the Mac.
  • A VPN that blocks traffic. Some VPNs block all traffic while they connect or after they disconnect.
  • Another network service comes first. An Ethernet adapter or a tethered phone with no internet can be first in the service order. See Mac uses the wrong network connection.

How to check

  1. Click the Wi-Fi icon in the menu bar. Make sure that Wi-Fi is on and that the Mac joined your network.

  2. Show the address, router and subnet of the Wi-Fi service.

    networksetup -getinfo Wi-Fi

  3. Show the network state that apps see. Each interface says if it is reachable.

    scutil --nwi

  4. Find the router address in the gateway line. Then ping it.

    route -n get default
ping -c 5 192.168.1.1

  5. Ping an address on the internet. This test does not use DNS.

    ping -c 5 1.1.1.1

How to fix it

  1. Turn Wi-Fi off and on in the Wi-Fi menu, or join your network again.

  2. If the address starts with 169.254, renew the DHCP lease. See Renew the DHCP lease on a Mac.

  3. Restart the router if other devices also fail.

  4. Disconnect the VPN, or quit it, for a test.

  5. If the problem continues, use Wireless Diagnostics. See Use Wireless Diagnostics and wdutil on a Mac.

With Kilobat

  1. Check Wi-Fi, the router, the internet, DNS and a login page in one command.

    kilobat diagnose

  2. Show when the Mac lost the connection while the app ran.

    kilobat outages

  3. These Kilobat checks are free. AI agents run them through MCP with diagnose_connection and diagnose_network. See Find why one site or API won't connect.

Questions

Why does Safari say this when Wi-Fi has full bars?

Full bars show a good link to the router. The router, the address or a VPN can still stop internet access. See Mac connected to Wi-Fi but no internet.

Sources

Sources checked on 29 October 2026. Man pages are the ones installed with macOS; open one with man <name> in Terminal.