United States: slow internet and complaints
Check your service agreement and broadband label for figures and language that apply to your plan.
What to check
Record dates, speeds and conditions of repeat tests. Typical speeds on a label are not automatically an individual minimum guarantee. Contact your provider and keep the response.
What to do next
The FCC accepts speed and latency complaints. Not every complaint is served on a provider, and a response is not a guaranteed remedy. State and contract rules can differ.
Official source
FCC: internet complaint issues
Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.
Get help with your report
Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.
Slower than advertised · Wi-Fi and Ethernet · Packet loss and latency · Complaint letter · Rights updates