Internet customer rights: changes to know about
Rules and complaint procedures change. Check the date, jurisdiction, service type and official source before relying on an update.
What to check
United Kingdom: from 8 April 2026, eligible unresolved telecom complaints can generally reach independent dispute resolution after six weeks, or earlier with a deadlock letter.
What to do next
Germany: a separate official mobile broadband measurement procedure took effect on 20 April 2026. The fixed-line procedure has different requirements.
Official source
Ofcom: complaint and dispute resolution guidance
Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.
Get help with your report
Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.
Slower than advertised · Wi-Fi and Ethernet · Packet loss and latency · Complaint letter · Rights updates