New Zealand: broadband complaints
Start with your provider and explain the problem, evidence and outcome you seek.
What to check
Save test dates, relevant plan terms and the provider’s complaint reference and response.
What to do next
Telecommunications Dispute Resolution can help with eligible disputes. Access generally depends on provider membership, with certain exceptions. Check the official guidance.
Official source
Commerce Commission: broadband disputes
Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.
Get help with your report
Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.
Slower than advertised · Wi-Fi and Ethernet · Packet loss and latency · Complaint letter · Rights updates