India: broadband complaints and appeals
Start with your service provider’s complaint centre and keep the complaint number.
What to check
Record symptoms, dates, results, test conditions and plan wording. Ask the provider for its investigation process.
What to do next
If the complaint is not satisfactorily resolved, TRAI directs consumers to the provider’s appellate authority. Check official guidance for current contact details and requirements.
Official source
Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.
Get help with your report
Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.
Slower than advertised · Wi-Fi and Ethernet · Packet loss and latency · Complaint letter · Rights updates