Canada: internet service complaints
Ask your provider to investigate and keep a record of its response.
What to check
Record the symptom, test dates and conditions, plan wording and complaint reference. Ask the provider for an explanation and a resolution.
What to do next
CCTS can help with eligible consumer and small-business telecom complaints. Some issues have different routes; check the CRTC’s guidance.
Official source
CRTC: internet service complaints
Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.
Get help with your report
Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.
Slower than advertised · Wi-Fi and Ethernet · Packet loss and latency · Complaint letter · Rights updates