Australia: slow NBN speeds and complaints
Check your plan’s typical evening speed and the technology used to deliver the service.
What to check
Run comparable tests at different times and record whether the device used Wi-Fi or Ethernet. Contact your retail provider and ask for a reference number.
What to do next
The Telecommunications Industry Ombudsman can help with eligible unresolved disputes. The ACCC provides guidance and enforcement, but does not resolve individual disputes.
Official source
Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.
Get help with your report
Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.
Slower than advertised · Wi-Fi and Ethernet · Packet loss and latency · Complaint letter · Rights updates