---
title: "MacBook won't connect to airplane Wi-Fi but iPhone does: fix it · Kilobat Guides"
url: "https://kilobat.app/ru/guides/airline-wifi-mac"
description: "The Mac joins the plane's Wi-Fi, but nothing loads while your phone works. Clear the VPN, DNS and private address settings that hide the sign-in page."
---

# MacBook не выходит в сеть в самолётном Wi-Fi, а телефон выходит

Plane Wi-Fi holds all traffic until you sign in on the airline's page. The phone often works because nothing on it hides that page.

Applies to: All current macOS versions. The Off, Fixed and Rotating options for the private Wi-Fi address are in macOS 15 Sequoia and later. · Проверено: 29 октября 2026 г.

## Симптомы

- The Mac joins the plane's network, but no sign-in page opens.
- Safari shows a security warning or a blank page. The phone signed in with no problems.
- The Mac was online, then the airline's page asks you to sign in or pay again.
- The airline's page says that your pass is in use on another device.

## Вероятные причины

- **A VPN or iCloud Private Relay.** A VPN or Private Relay can stop the plane network from sending you to its sign-in page.
- **Custom or encrypted DNS.** A custom DNS server or a DNS profile does not use the plane's DNS. The network then cannot redirect you to its sign-in page.
- **A new private Wi-Fi address.** The plane network can link a pass to the Wi-Fi address of a device. A new private address makes the Mac look like a new device.
- **The phone signed in another way.** The phone can have signed in through the airline's app, or before the Mac joined. It often has no VPN or DNS profile either.
- **The airline's own setup.** Airlines and their Wi-Fi providers use different sign-in pages and rules. Some show the page only after take-off. Some ask you to use their app.

## Как проверить

1. Hold the Option key and click the Wi-Fi icon. Make sure that you are on the airline's network.
2. Покажите DNS-серверы службы Wi-Fi. Здесь будет виден свой (заданный вручную) сервер.

   ```
   networksetup -getdnsservers Wi-Fi
   ```

   Output `There aren't any DNS Servers set on Wi-Fi.` means that the Mac uses the plane's DNS.
3. Посмотрите, нет ли VPN в начале списка порядка служб.

   ```
   networksetup -listnetworkserviceorder
   ```
4. Найдите профили DNS. В macOS 15 и новее выберите меню Apple > «Системные настройки» > «Основные» > «Управление устройствами».
5. В macOS 13 и 14 выберите меню Apple > «Системные настройки» > «Конфиденциальность и безопасность» > «Профили».
6. Choose Apple menu > System Settings > Wi-Fi. Click Details next to the plane's network.
7. Read the values of Private Wi-Fi address and Limit IP address tracking.

## Как исправить

1. Turn off the VPN until you are signed in. Also pause its kill switch, if it has one.
2. If the sign-in page does not appear, forget the network first. Then join it again from the Wi-Fi menu.
3. Forgetting the network removes its settings. Do it before the next steps, not after.
4. In the network's Details, turn off Limit IP address tracking. This also turns off Private Relay for that network.
5. Set Private Wi-Fi address to Fixed before you buy or redeem a pass. Do not change it after that.
6. If you use custom DNS, remove it for a short time.

   ```
   sudo networksetup -setdnsservers Wi-Fi empty
   ```

   Нужен пароль администратора.
7. If a DNS profile is installed, remove it for the flight. Install it again after you land.
8. Откройте в браузере страницу по http, а не https. Например, http://captive.apple.com.
9. Sign in, or buy or redeem the pass, on the airline's page. Use the address only if the airline gives it.
10. If the pass is in use on the phone, log out there first, if the airline's page allows it.
11. After you sign in, turn on the VPN, Private Relay and your DNS again.

## С Kilobat

1. Check for a sign-in page with Kilobat's diagnosis.

   ```
   kilobat diagnose --json
   ```

   Вывод `measurements.captivePortal` равно `true`, когда сеть требует входа.
2. Show the address of the sign-in page that the network sent Kilobat's check to.

   ```
   kilobat portal
   ```

   Output When a sign-in page is in the way, it prints its address. `kilobat portal open` opens it in your browser.
3. Если вы задали DNS через Kilobat, на время входа верните DNS сети.

   ```
   kilobat dns automatic
   ```
4. Для смены DNS нужен пароль администратора.
5. For the provider, the price and how to connect on your airline, see [In-flight Wi-Fi by airline](https://kilobat.app/ru/in-flight-wifi).

## Вопросы

**Why does my phone work when the Mac does not?**

The phone often signed in first, or through the airline's app. It also often has no VPN, custom DNS or DNS profile.

**What is the address of my airline's sign-in page?**

It differs by airline and Wi-Fi provider. Use the address only when the airline publishes it. Otherwise open http://captive.apple.com.

**Можно ли использовать VPN в бортовом Wi-Fi?**

Turn it on only after you sign in. Airline rules for VPNs differ, and many airlines do not publish one.

**Why do I have to pay again after I changed a setting?**

The network can link the pass to the Wi-Fi address. A new private address or a forgotten network can look like a new device.

## Источники

- [Apple Developer News: How to modernize your captive network (22 июня 2020 г.)](https://developer.apple.com/news/?id=q78sq5rv)
- [Поддержка Apple: Использование частных адресов Wi-Fi на устройствах Apple](https://support.apple.com/en-us/102509)
- [Поддержка Apple: управление Частным узлом iCloud для отдельных сайтов, сетей или системных настроек](https://support.apple.com/en-us/102022)
- [Поддержка Apple: изменение настроек DNS на Mac](https://support.apple.com/guide/mac-help/change-dns-settings-on-mac-mh14127/mac)
- [Поддержка Apple: если Mac не подключается к интернету по Wi-Fi](https://support.apple.com/en-us/101588)
- networksetup(8), man-страница из macOS 27.2

Проверено 29 октября 2026 года.

## Похожие руководства

- [Страница входа в Wi-Fi не появляется на Mac](https://kilobat.app/ru/guides/captive-portal-not-appearing): Публичные сети часто задерживают весь трафик, пока вы не войдёте на странице входа.
- [Частный адрес Wi-Fi на Mac](https://kilobat.app/ru/guides/private-wifi-address): Частный адрес Wi-Fi заменяет в сети аппаратный MAC-адрес Mac.
- [Частный узел iCloud ломает некоторые сайты](https://kilobat.app/ru/guides/icloud-private-relay-sites): Частный узел iCloud пропускает трафик Safari через два ретранслятора.
- [Зашифрованный DNS на Mac](https://kilobat.app/ru/guides/encrypted-dns-mac): Обычные DNS-запросы не шифруются.
- [«Ограничить трекинг IP-адреса» на Mac](https://kilobat.app/ru/guides/limit-ip-address-tracking): «Ограничить трекинг IP-адреса» — это настройка для каждой сети.
- [Mac подключён к Wi-Fi, но интернета нет](https://kilobat.app/ru/guides/wifi-connected-no-internet): Подключение к Wi-Fi — это только связь с роутером.