--- title: "TalkTalk Wi-Fi Hub login, restart, port forwarding and DNS: a practical guide" url: "https://kilobat.app/routers/talktalk-wifi-hub" description: "Sign in to a TalkTalk Wi-Fi Hub or Wi-Fi Hub Black at 192.168.1.1, restart it safely, forward ports, change DNS, read the light and check your sync speed." --- Provider box · TalkTalk # TalkTalk Wi-Fi Hub login, restart, port forwarding and DNS The Wi-Fi Hub is the router TalkTalk supplies with its broadband; the Wi-Fi Hub (Sagemcom) and the Wi-Fi Hub Black (Huawei) are the most common. You manage both in a browser at `192.168.1.1`. TalkTalk Wi-Fi Hub Sign in `192.168.1.1` App TalkTalk Wi-Fi Assist Password The user name is `admin`, in lower case. The admin password is on the sticker underneath the removable Wi-Fi settings card on the back of the hub. It is not the same as your Wi-Fi password, which is on the card itself. Models Wi-Fi Hub (Sagemcom), Wi-Fi Hub Black (Huawei), Wi-Fi Hub 2, Wi-Fi Hub 3 **Checked 1 November 2026.** Wi-Fi Hub (Sagemcom) and Wi-Fi Hub Black (Huawei), as described in TalkTalk’s help centre in 2026. The two have different advanced menus; both are given. The model is on the sticker on the back. TalkTalk documents few settings for the Wi-Fi Hub 2 and 3. ## Sign in to the TalkTalk Wi-Fi Hub 1. Connect your Mac to the hub by Wi-Fi or Ethernet. 2. Open a browser and type `192.168.1.1` in the address bar. 3. Enter `admin` and the admin password from the sticker, then select **OK**. 4. The **Dashboard** opens. To change the admin password on a Wi-Fi Hub, open the **Maintenance** or **Administration** settings and choose **Password Management**. On a Wi-Fi Hub Black, choose **System Settings › Modify Login Password**. Forgotten a password you set? Only a factory reset restores the one on the sticker, and it wipes your settings and port forwarding rules. ## Restart it properly TalkTalk sends software updates to the hub day and night, so it asks you to leave it switched on. A one-off restart can clear a connection problem, but don’t restart it more than twice in 24 hours. 1. Switch the hub off with its power button. 2. Switch it back on with the same button. 3. Leave it alone for up to 15 minutes while the light blinks orange, then orange and white. 4. The light turns solid white when the hub is back online. Don’t use the reset pinhole to restart. Holding a pin in it for 30 seconds restores factory settings and erases your Wi-Fi name, password and other changes. ### Schedule a restart TalkTalk’s help pages document no scheduled restart. **Kilobat can help.** Kilobat Pro’s [router check-up](https://kilobat.app/docs/home-network#router-checkup) learns how fast this router usually answers, says when a restart is due, and checks the next day whether it helped. ## Update the firmware There is no manual update. TalkTalk updates the hub’s software automatically, at any time of day, so keep it switched on. The light may turn orange while an update runs. ## See connected devices TalkTalk’s help pages don’t describe a connected-devices list in the Wi-Fi Hub’s settings. Its Wi-Fi Assist app scans your network with TalkTalk’s support team. **Kilobat can help.** Kilobat’s [new-device alerts](https://kilobat.app/docs/home-network#new-devices) tell you when a device you haven’t seen joins your home Wi-Fi. **Tools › Devices** lists what answers on the network, and you can name each one. ## UPnP and port forwarding TalkTalk’s help pages document no UPnP or NAT-PMP setting for the Wi-Fi Hub or Wi-Fi Hub Black, so you can’t check or change it from their instructions. An open port lets other computers on the internet reach a device at home. Forward only what a game or device needs, and give a camera or console a reserved IP address first so the rule keeps pointing at it. ### Forward a port on a Wi-Fi Hub 1. Sign in and select **See internet settings** on the **Dashboard**. 2. Choose **Manage advanced settings**, then **Access Control**. 3. Open the **Add Rule** tab and enter the details under **Add Rules Manually**. 4. Or open the **Games & Applications** tab and pick a preconfigured rule. 5. Select **Add**, then **Apply**. ### Forward a port on a Wi-Fi Hub Black 1. Sign in and select **See internet settings**, then **Manage advanced settings**. 2. Select **Continue** on the warning, then **Advanced Configuration** in the menu. 3. Choose **Forward Rules › IPv4 Port Mapping** and select **New**. 4. Choose a preset under **Application**, or type the port details yourself. 5. Select **Apply**. **Kilobat can help.** Without UPnP traffic counters, Kilobat’s [call reports](https://kilobat.app/video-calls) still name a busy app on your Mac or a Wi-Fi problem, but can’t point at another device at home. ## Prioritise calls and gaming TalkTalk’s help pages document no QoS or device-priority setting on the Wi-Fi Hub. **Kilobat can help.** Run Kilobat’s [stutter test](https://kilobat.app/guides/recipes/test-call-stutter) before and after you change priorities, to see whether calls really got smoother. ## 2.4 and 5 GHz, and the channel TalkTalk’s help pages don’t describe splitting the 2.4 and 5 GHz bands into separate networks on the Wi-Fi Hub, or choosing a channel. They do show how to rename the network and let older devices connect. 1. Sign in and select **See Wi-Fi settings** on the **Dashboard**. 2. Click **Change network name**, type the new name and click **Save Wi-Fi name**. 3. For a new key, click **Change Wi-Fi password**, enter it twice and click **Save Wi-Fi password**. 4. Reconnect each device with the new details. ### Let older devices connect The hub uses WPA2. Some older devices only support WPA, so you can allow both. 1. On a Wi-Fi Hub, select **See Wi-Fi settings › Manage advanced settings**. 2. Click the blue cog in the 2.4 GHz section and choose **WPA2/WPA Personal**, then **Apply**. 3. On a Wi-Fi Hub Black, open **Advanced Configuration › WLAN**. 4. Set **Authentication Mode** to **WPA/WPA2 PreSharedKey** and select **Apply**. Repeat under **5G Basic Network Settings**. **Kilobat can help.** Kilobat shows which band and channel your Mac is on, and `kilobat channels` suggests the least crowded channel. More in [crowded Wi-Fi channels](https://kilobat.app/guides/wifi-channel-congestion) and [Wi-Fi on a Mac](https://kilobat.app/wifi-analyzer-mac). ## Mesh: which node a device uses TalkTalk’s Total Home Wi-Fi adds eeros or Wi-Fi Boosters for wall-to-wall coverage. Its help pages don’t describe pairing them with a Wi-Fi Hub. The older Wi-Fi Extender Kit is documented. 1. Plug an extra Wi-Fi Extender in close to your Network Connector. 2. Press the **Simple Connect** button on the Network Connector for 3 seconds. 3. Within 2 minutes, press **Simple Connect** on the extra Wi-Fi Extender for 3 seconds. 4. When the Powerline lights on both turn solid green, switch the extender off and move it where you need Wi-Fi. The Wi-Fi Extender Kit is no longer sold. It doesn’t work with powerline equipment from other makers. **Kilobat can help.** When your Mac moves to another node or band, Kilobat’s Health says so, so a weaker node isn’t taken for a router problem. See [find a better Wi-Fi spot](https://kilobat.app/guides/recipes/find-better-wifi-spot). ## Guest network TalkTalk’s help pages document no guest Wi-Fi network on the Wi-Fi Hub or Wi-Fi Hub Black. **Kilobat can help.** Kilobat can show a network as a QR code, so guests join with their phone’s camera: [share Wi-Fi with a QR code](https://kilobat.app/guides/recipes/share-wifi-qr-code). ## DNS settings The hub uses TalkTalk’s DNS, which its HomeSafe filtering relies on. Changing it turns HomeSafe off for your home. 1. On a Wi-Fi Hub, sign in and select **See internet settings › Manage advanced settings**. 2. Select **TalkTalk WiFi Hub**, then the **DNS** tab. 3. Make sure **ON** is selected and enter a primary and secondary DNS server. 4. Select **Apply**. ### On a Wi-Fi Hub Black 1. Select **See internet settings › Manage advanced settings**. 2. Choose the two-cogs icon on the left, then **LAN › DHCP**. 3. Scroll to **DNS settings**, enter the addresses and select **Apply**. **Kilobat can help.** Before you change DNS, [compare resolvers with Kilobat](https://kilobat.app/guides/recipes/pick-faster-dns) to see which answers fastest from your home. ## Connection status and logs 1. Sign in at `192.168.1.1`. 2. On the **Dashboard**, look at the **My Internet Connection** section. 3. Read your line’s upload and download sync speeds under **Current speed**. 4. For a line test, sign in to My Connection in your TalkTalk account and select **Run a connection test**. **Current speed** isn’t shown to Faster 150 Fibre customers. The sync speed is always higher than your real download speed. ### What the light means **Blinking orange**: starting up. **Blinking orange and white**: connecting to the internet. **Solid white**: connected. **Solid orange**: checking the connection, or updating. If it isn’t solid white after 15 minutes, check TalkTalk’s service status, then restart the hub. **Kilobat can help.** When the line keeps dropping, Kilobat’s [provider report](https://kilobat.app/docs/health#report) lists outages, latency and speed tests against your plan, ready to send to your provider. ## Manuals and downloads - [TalkTalk Help: The Wi-Fi Hub](https://help-centre.talktalk.co.uk/Broadband/Find_info_or_guidance_about_my_broadband/The_Wi-Fi_Hub) - [TalkTalk Help: Set up your Wi-Fi Hub or Wi-Fi Hub Black](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Set_up_your_Wi-Fi_Hub_or_Wi-Fi_Hub_Black) - [TalkTalk Help: Wi-Fi Hub support](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Wi-Fi_Hub_support) Links go to the maker’s own pages. ## Questions **Why is the light on my TalkTalk hub orange?** Usually the hub is updating or reconnecting, and it sorts itself out within 15 minutes. If it doesn’t, check the service status page, run a connection test, then restart the hub. **Is the admin password the same as my Wi-Fi password?** No. The Wi-Fi password connects devices to your network. The admin password opens the hub’s settings and is on the sticker under the removable card. ## Sources - [TalkTalk Help: Login to your router settings](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Change_your_router_admin_password) - [TalkTalk Help: The Wi-Fi Hub](https://help-centre.talktalk.co.uk/Broadband/Find_info_or_guidance_about_my_broadband/The_Wi-Fi_Hub) - [TalkTalk Help: Set up your Wi-Fi Hub or Wi-Fi Hub Black](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Set_up_your_Wi-Fi_Hub_or_Wi-Fi_Hub_Black) - [TalkTalk Help: Boost your Wi-Fi speed](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Boost_your_Wi-Fi_speed) - [TalkTalk Help: Restore your router to factory settings](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Restore_your_router_to_factory_settings) - [TalkTalk Help: Set up port forwarding](https://help-centre.talktalk.co.uk/Broadband/More_broadband_support/Set_up_port_forwarding) - [TalkTalk Help: Change your Wi-Fi Hub’s security settings](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/Change_your_Wi-Fi_Hub's_security_settings) - [TalkTalk Help: How do I view or change my Wi-Fi name and password?](https://help-centre.talktalk.co.uk/Broadband/Security/How_do_I_view_or_change_my_Wi-Fi_name_and_password) - [TalkTalk Help: About the Wi-Fi Extender Kit](https://help-centre.talktalk.co.uk/Broadband/Manage_my_network_and_devices/About_the_Wi-Fi_Extender_Kit) - [TalkTalk Help: Using 3rd Party DNS](https://help-centre.talktalk.co.uk/Broadband/More_broadband_support/Using_3rd_Party_DNS) - [TalkTalk Help: Check your sync speed](https://help-centre.talktalk.co.uk/Broadband/Perform_a_Speed_check/Check_your_sync_speed) - [TalkTalk Help: Why is my TalkTalk router light flashing orange?](https://help-centre.talktalk.co.uk/Network_and_connections/Fix_a_problem/Why_is_my_TalkTalk_router_light_flashing_orange) - [TalkTalk Help: TalkTalk Wi-Fi Assist](https://help-centre.talktalk.co.uk/Network_and_connections/Check_my_connection_or_speed/TalkTalk_Wi-Fi_Assist) Checked on 1 November 2026. ## See what your router can’t tell you Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.31.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` ## More router guides - [BT Smart Hub](https://kilobat.app/routers/bt-smart-hub): The Smart Hub is the router BT supplies; EE also hands out the Smart Hub 2. - [Plusnet Hub](https://kilobat.app/routers/plusnet-hub): The Hub Two is the router Plusnet supplies with its broadband, replacing the older Hub One. - [Sky Hub](https://kilobat.app/routers/sky-hub): Sky supplies its own hub with Sky Broadband. - [Three 5G Hub](https://kilobat.app/routers/three-5g-hub): The 5G Hub is the home broadband router Three supplies in the UK, a Zyxel NR5103E V2 that runs on a SIM.