--- title: "Sky Hub login, restart, port forwarding and UPnP: a practical guide" url: "https://kilobat.app/routers/sky-hub" description: "Sign in to a Sky Max, Gigafast+ or Broadband Hub at 192.168.0.1, restart it, turn on UPnP, forward ports in My Sky and see what Sky locks down." --- Provider box · Sky Broadband # Sky Hub login, restart, port forwarding and UPnP Sky supplies its own hub with Sky Broadband. The white Sky Max and Gigafast+ Hubs are managed mostly in the My Sky app, with a smaller set of settings in a browser at `192.168.0.1`; older black hubs use the browser only. Sky Hub Sign in `192.168.0.1` App The My Sky app (iOS and Android): **Manage › Broadband** Password The username is `admin`. On a Sky Max, Gigafast+ or Broadband Hub, the password is the Wi-Fi password printed on the bottom or back of the hub, unless you changed it. Models Sky Max Hub, Sky Gigafast+ Hub, Sky Broadband Hub, Sky Q Hub, Sky Hub **Checked 1 November 2026.** Sky Max Hub and Sky Gigafast+ Hub on firmware 8.6, Sky Broadband Hub on 7.04, and the My Sky app (menus as of 2026). Sky Hub and Sky Q Hub no longer get security updates. ## Sign in to the Sky Hub **Factory default.** Sky Q Hub and the older Sky Hub: username `admin`, password `sky`. Sky says to use a strong password of your own; change it under **Troubleshooting › Change password** on newer hubs. 1. Connect your Mac to the hub by Wi-Fi or Ethernet. 2. Type `192.168.0.1` into the browser’s address bar. 3. Pick a menu, such as **Advanced**, and sign in as `admin` with the hub password. 4. On a Max or Gigafast+ Hub, change it under **Troubleshooting › Change password**, then **Save**. Forgotten a password you changed? Reset the hub: hold the **WPS** button on a Max Hub for 30 seconds, or the **Reset** button on other hubs until the light flashes. This restores the default Wi-Fi name, passwords and every setting. ## Restart it properly 1. Turn the hub off at the plug socket. 2. Wait a few seconds, then turn it back on. 3. Wait a few minutes for the light to return to normal. On a Max Hub it turns white. Sky says a restart also moves the hub to a less busy Wi-Fi channel. Holding the Max Hub’s **WPS** button for 30 seconds or more factory-resets it, so press it briefly. ### Schedule a restart Sky’s help pages describe no scheduled restart. **Kilobat can help.** Kilobat Pro’s [router check-up](https://kilobat.app/docs/home-network#router-checkup) learns how fast this router usually answers, says when a restart is due, and checks the next day whether it helped. ## Update the firmware 1. Leave the hub switched on; Sky updates its software automatically, usually overnight. 2. On a Max or Gigafast+ Hub, open My Sky and tap **Manage › Broadband › My Devices**. 3. Under **My network Hubs**, pick your hub and read the version under **Hub information**. 4. On other hubs, open `192.168.0.1`, select **Maintenance** and read **Firmware Version** under **System Details**. The power light flashes during an update and broadband drops for a few minutes. Don’t turn the hub off meanwhile. Sky rolls versions out gradually, so you may lag its latest list for a while. ## See connected devices 1. Open the My Sky app and tap **Manage**. 2. Under **Package**, tap **Broadband › My Devices**. 3. With Sky WiFi Max, use **Parental controls › Manage profiles** to group, pause or schedule devices. **Kilobat can help.** Kilobat’s [new-device alerts](https://kilobat.app/docs/home-network#new-devices) tell you when a device you haven’t seen joins your home Wi-Fi. **Tools › Devices** lists what answers on the network, and you can name each one. ## UPnP and port forwarding The Sky Max and Gigafast+ Hubs support UPnP, but Sky ships it switched **off**. 1. Open `192.168.0.1` and select **Advanced**. 2. Sign in as `admin` with the hub password. 3. Select **Device Discovery**. 4. Next to **UPnP**, select **Enable**, then **Save**. With UPnP on, any app or device on your network can open ports in the hub firewall, including malware. Sky warns that port forwarding raises the risk to your devices and advises only experienced users to use it. Sky doesn’t document UPnP for its older hubs. ### Port forwarding 1. In My Sky, tap **Manage › Broadband › WiFi Settings › Advanced settings**. 2. Tap **Port forwarding**, then **Create/Add port forward rule**. 3. Pick the device, tap **Add a port number** or **Add a port range**, and set the protocol. 4. Tap **Apply port forward rules**. On the Max and Gigafast+ Hubs, port forwarding and DMZ are in the app, not the browser. ### NAT-PMP Sky’s help pages don’t mention NAT-PMP. **Kilobat can help.** On supported routers, Kilobat’s [call reports](https://kilobat.app/video-calls) can read available traffic counters, read-only, to identify another device that was busy when a call froze. Correlation does not prove the cause. Kilobat never opens ports. ## Prioritise calls and gaming **Device Priority** needs the Sky WiFi Max add-on. You must be the account holder. 1. Open the My Sky app and tap **Manage › Broadband › Device Priority**. 2. Select the device to prioritise. 3. Choose 1 to 8 hours. Tap **End prioritisation** to stop early. One device at a time, Wi-Fi only, and it must be connected to the hub rather than a Max Pod. Other devices may slow down meanwhile. **Kilobat can help.** Run Kilobat’s [stutter test](https://kilobat.app/guides/recipes/test-call-stutter) before and after you change priorities, to see whether calls really got smoother. ## 2.4 and 5 GHz, and the channel Max and Gigafast+ Hubs broadcast one network name for all bands, and Sky documents no way to split them or pick a channel. 1. To switch a band off, open My Sky and tap **Manage › Broadband › WiFi Settings › Advanced settings**. 2. Tap **Disable WiFi**, then **GATEWAY**. 3. Turn **2.4 GHz**, **5GHz** or **6GHz** off. ### Change the channel 1. Turn the hub off at the plug for a few seconds and back on. 2. Wait a few minutes; the hub picks a less busy channel as it starts. ### Older devices that won’t connect 1. In My Sky, open **WiFi Settings › Advanced settings › WiFi security levels**. 2. Choose **WPA2** instead of the default **WPA3-T** and tap **Save changes**. Switch back to WPA3-T once the device is replaced or updated. **Kilobat can help.** Kilobat shows which band and channel your Mac is on, and `kilobat channels` suggests the least crowded channel. More in [crowded Wi-Fi channels](https://kilobat.app/guides/wifi-channel-congestion) and [Wi-Fi on a Mac](https://kilobat.app/wifi-analyzer-mac). ## Mesh: which node a device uses Sky Max Pods extend a Max or Gigafast+ Hub. Sky supplies up to three with Sky WiFi Max if you don’t get the guaranteed speed. 1. Set the hub up first, then set the pod up through the My Sky app. 2. Place the pod about halfway between the hub and the weak spot, in the open. 3. Plug it in and switch on. Its light flashes, then goes off within three minutes once connected. Devices pick the hub or a pod by themselves. If one sticks to a weak signal, turn its Wi-Fi off and on. **Kilobat can help.** When your Mac moves to another node or band, Kilobat’s Health says so, so a weaker node isn’t taken for a router problem. See [find a better Wi-Fi spot](https://kilobat.app/guides/recipes/find-better-wifi-spot). ## Guest network Sky’s help pages document no guest network on any Sky hub. Share your main Wi-Fi with a QR code from **Manage › Broadband › WiFi Settings › Share your WiFi details** in My Sky. **Kilobat can help.** Kilobat can show a network as a QR code, so guests join with their phone’s camera: [share Wi-Fi with a QR code](https://kilobat.app/guides/recipes/share-wifi-qr-code). ## DNS settings Sky locks this down: its help pages document no DNS server setting on any Sky hub, in the app or at `192.168.0.1`. Sky Broadband Shield, its filtering service, is managed separately in My Sky. Set DNS on the Mac instead. **Kilobat can help.** Before you change DNS, [compare resolvers with Kilobat](https://kilobat.app/guides/recipes/pick-faster-dns) to see which answers fastest from your home. ## Connection status and logs 1. Check Sky Service Status at `sky.com/help/servicestatus` for outages in your area. 2. Sign in to Sky’s Service Checker with your Sky iD to test your line. 3. Check the hub light. On a Max Hub, white is connected and flashing amber is still connecting. 4. On older hubs, open `192.168.0.1` for the **Summary Status** page. Sky may text you or send a My Sky notification when it spots a problem on your line. **Kilobat can help.** When the line keeps dropping, Kilobat’s [provider report](https://kilobat.app/docs/health#report) lists outages, latency and speed tests against your plan, ready to send to your provider. ## Manuals and downloads - [Sky Max and Gigafast+ Hub advanced settings](https://www.sky.com/help/articles/access-your-sky-broadband-hub-settings-max-hub) - [Sky Broadband hub settings (other hubs)](https://www.sky.com/help/articles/access-your-sky-broadband-hub-settings) Links go to the maker’s own pages. ## Questions **Why can’t I change DNS on my Sky hub?** Sky documents no DNS setting on its hubs, so the hub always hands out Sky’s resolvers. Set a different resolver on your Mac instead. **Where are port forwarding and DMZ on a Sky Max Hub?** In the My Sky app under **Manage › Broadband › WiFi Settings › Advanced settings**. **Is UPnP on by default?** Not on the Sky Max Hub. Turn it on under **Advanced › Device Discovery** at `192.168.0.1` if a game console or app needs it. ## Sources - [Sky Help: Advanced settings for Sky Max and Gigafast+ Hub](https://www.sky.com/help/articles/access-your-sky-broadband-hub-settings-max-hub) - [Sky Help: Access your Sky Broadband hub settings](https://www.sky.com/help/articles/access-your-sky-broadband-hub-settings) - [Sky Help: Change your Sky Broadband hub WiFi settings (other hubs)](https://www.sky.com/help/articles/find-and-change-your-wireless-password-other) - [Sky Help: Change your WiFi settings for Sky Max or Gigafast+ Hub](https://www.sky.com/help/articles/change-wifi-max-hub-settings) - [Sky Help: Can’t connect to VPN (Sky Max or Gigafast+ Hub)](https://www.sky.com/help/articles/vpns-sky-broadband-max-hub) - [Sky Help: Sky Broadband hub and booster software](https://www.sky.com/help/articles/automatic-software-updates-for-sky-routers) - [Sky Help: No connection or slow WiFi – WiFi drops out](https://www.sky.com/help/articles/broadband-diagnostic-wifi-drops) - [Sky Help: Prioritise a device on your WiFi](https://www.sky.com/help/articles/sky-wifi-max-prioritise-a-device) - [Sky Help: Sky WiFi Max](https://www.sky.com/help/articles/sky-wifi-max) - [Sky Help: Connecting older devices to Sky Max or Gigafast+ Hub](https://www.sky.com/help/articles/connecting-older-devices-to-sky-max-hub) - [Sky Help: How to set up your Sky Max Pod](https://www.sky.com/help/articles/sky-wifi-booster-setup-max-pod) - [Sky Help: My device doesn’t switch between my hub and extender’s WiFi](https://www.sky.com/help/articles/sky-wifi-booster-fixing-doesnt-switch-wifi) - [Sky Help: Lights on your Sky hub explained (Sky Max Hub)](https://www.sky.com/help/articles/hub-lights-explained-max-hub) - [Sky Help: The hub light is flashing blue (Sky Max Hub)](https://www.sky.com/help/articles/hub-lights-explained-max-hub-blue) - [Sky Help: Sky Broadband Shield](https://www.sky.com/help/articles/sky-broadband-shield-explained) - [Sky Help: No connection or slow WiFi](https://www.sky.com/help/articles/broadband-diagnostic-start) Checked on 1 November 2026. ## See what your router can’t tell you Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.31.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` ## More router guides - [BT Smart Hub](https://kilobat.app/routers/bt-smart-hub): The Smart Hub is the router BT supplies; EE also hands out the Smart Hub 2. - [Plusnet Hub](https://kilobat.app/routers/plusnet-hub): The Hub Two is the router Plusnet supplies with its broadband, replacing the older Hub One. - [TalkTalk Wi-Fi Hub](https://kilobat.app/routers/talktalk-wifi-hub): The Wi-Fi Hub is the router TalkTalk supplies with its broadband; the Wi-Fi Hub (Sagemcom) and the Wi-Fi Hub Black (Huawei) are the most common. - [Three 5G Hub](https://kilobat.app/routers/three-5g-hub): The 5G Hub is the home broadband router Three supplies in the UK, a Zyxel NR5103E V2 that runs on a SIM.