--- title: "Plume Home (HomePass) pods: restart, updates, UPnP and guest Wi-Fi: a practical guide" url: "https://kilobat.app/routers/plume-homepass" description: "Manage Plume SuperPods in the Plume Home app: restart the gateway pod, firmware, devices, UPnP and port forwarding, guest passwords, IoT 2.4 GHz mode and DNS." --- Mesh system · Plume # Plume Home (HomePass) pods: restart, updates, UPnP and guest Wi-Fi Plume makes SuperPods, small plug-in Wi-Fi pods that form a mesh managed from the Plume cloud. There is no web admin page: you manage everything in the Plume Home app, formerly called HomePass. Sign in The Plume Home app App Plume Home (iOS and Android) Password There is no router admin password. You sign in to the app with the email address of your Plume account, by a link Plume emails you, or with a password if you set one during setup. Models SuperPod with WiFi 6E, SuperPod with WiFi 6, SuperPod (WiFi 5), PowerPod, Pod **Checked 1 November 2026.** Plume Home app as of 2026, with SuperPods (WiFi 5, WiFi 6 and WiFi 6E). Plume’s help pages link separate steps for HomePass 3.141.5 and earlier, where most router settings sat under **Menu & Settings › Adapt › Advanced Settings**. ## Sign in to the Plume Home (HomePass) Plume says it offers no local web interface; setup and every setting are in the Plume Home app. 1. Open the Plume Home app and tap **Sign In**. 2. Enter your account email and tap **Next**. 3. Tap **Open email app** and tap the verification link in Plume’s email. 4. Or tap **Switch to password** if you set a password during setup. 5. If the account has more than one location, pick the one to manage. The app normally keeps you signed in. A new network is set up with **Create account** in the same app, using the email the pods were bought with. ## Restart it properly Plume documents restarting by power, not from the app. 1. Unplug the modem from power for at least 30 seconds. 2. Unplug the gateway pod and anything connected to it by Ethernet. 3. Reconnect the Ethernet cables, then plug the gateway pod back in. 4. Plug the modem back in and wait until it shows an internet connection. 5. Wait at least 2 minutes, until the gateway pod’s light stops blinking. ### Restart one pod 1. Unplug the pod and plug it back in. 2. Its light should turn on solid, pulse while it connects, then turn off. A pod that keeps pulsing can’t reach another pod: move it closer. ### Schedule a restart Plume’s help pages describe no scheduled restart. **Kilobat can help.** Kilobat Pro’s [router check-up](https://kilobat.app/docs/home-network#router-checkup) learns how fast this router usually answers, says when a restart is due, and checks the next day whether it helped. ## Update the firmware Pods update themselves overnight when the network isn’t busy. You can’t update them manually in the app. 1. To check the version, open the **Network** page in the app. 2. On the **Connectivity** tab, scroll to **Extenders** and tap any extender tile. 3. Tap **View details** on the pod you want; the firmware version is at the top. ## See connected devices 1. Open the **Devices** page in the app to see connected devices, grouped by person. 2. Tap a device to open its details. 3. To cut it off for a while, tap **Timeout**, choose a duration and tap **Start Timeout**. 4. On a person’s profile, **Timeout** pauses all of their devices at once. A Timeout can last 30 minutes to 23 hours 59 minutes, or until you cancel it. Recurring pauses are set up as a **Focus** schedule. **Kilobat can help.** Kilobat’s [new-device alerts](https://kilobat.app/docs/home-network#new-devices) tell you when a device you haven’t seen joins your home Wi-Fi. **Tools › Devices** lists what answers on the network, and you can name each one. ## UPnP and port forwarding UPnP, port forwarding and the other router settings only work when Plume is in Router mode. In Bridge mode your own router handles them. Plume says UPnP is on by default. 1. Open the **Settings** page and tap the **Network** tile. 2. Scroll down and slide the **UPnP** toggle on or off. Plume warns that UPnP adds an attack vector, because any app or device on the network can open ports. It calls manual forwarding safer. Turn UPnP off if you don’t need it. With Plume set to Router mode behind another router (double NAT), port forwarding and UPnP can fail. ### Port forwarding 1. Reserve an IP for the device first, on the same **Network** page. 2. Tap **IP reservations** and choose the device. 3. Enter a port name, the external and internal port, and the protocol. 4. Tap **Add**; add more with **Add a Port**. Port ranges aren’t supported: each port needs its own rule. Plume says not to use UPnP and manual port forwarding at the same time. ### NAT-PMP Plume’s help pages don’t mention NAT-PMP. **Kilobat can help.** On supported routers, Kilobat’s [call reports](https://kilobat.app/video-calls) can read available traffic counters, read-only, to identify another device that was busy when a call froze. Correlation does not prove the cause. Kilobat never opens ports. ## Prioritise calls and gaming Plume’s help pages document no QoS or device-priority setting for Plume Home. **Kilobat can help.** Run Kilobat’s [stutter test](https://kilobat.app/guides/recipes/test-call-stutter) before and after you change priorities, to see whether calls really got smoother. ## 2.4 and 5 GHz, and the channel Plume uses one Wi-Fi name for all bands and can’t split them. It steers each device to the better band itself. 1. For a smart device that only sets up on 2.4 GHz, join your Plume Wi-Fi with your phone. 2. In the app, open the **Network** page and tap your phone in the device list. 3. Tap **IoT onboarding mode**, then **Enable 2.4 GHz**. 4. Set up the smart device in its own app within 60 minutes. 5. Tap **IoT onboarding mode** again and **Disable 2.4 GHz** when done. Plume suggests Wi-Fi names with only English letters and numbers; symbols and spaces can trouble smart devices. ### Change the channel There is no manual channel setting. Plume optimises the network regularly and may change channels on either band during that process. **Kilobat can help.** Kilobat shows which band and channel your Mac is on, and `kilobat channels` suggests the least crowded channel. More in [crowded Wi-Fi channels](https://kilobat.app/guides/wifi-channel-congestion) and [Wi-Fi on a Mac](https://kilobat.app/wifi-analyzer-mac). ## Mesh: which node a device uses Every Plume network is a mesh of pods. The first pod, the gateway, connects to your modem or router. 1. To add a pod, open the **Network** page and the **Connectivity** tab. 2. Scroll to **Extenders** and tap **+**. 3. Plug the pod in and stay close until the app finds it, then claim it with **+**. 4. Pods without Bluetooth are added by QR code or serial number under **Other setup options**. 5. Tap **All Done**, then check each pod’s health on its tile. Plume suggests about 30 to 40 feet between SuperPods, closer through concrete or brick. Wiring pods to your router by Ethernet improves performance. **Kilobat can help.** When your Mac moves to another node or band, Kilobat’s Health says so, so a weaker node isn’t taken for a router problem. See [find a better Wi-Fi spot](https://kilobat.app/guides/recipes/find-better-wifi-spot). ## Guest network Plume Home has no separate guest network. Instead you add guest passwords to the WPA2 Wi-Fi, each with its own access and expiry. 1. Open the **Network** page and tap the **WPA2 Passwords** tile. 2. Open the **Guest** tab and tap **Create guest password**. 3. Enter the guest’s name, choose any devices to share, and tap **Next**. 4. Enter a password of 8 to 63 characters, choose when it expires, and tap **Create**. 5. To share it, tap the **Share** icon on the Home page’s network tile for a QR code. Guest passwords don’t work on a WPA3-only network; add a WPA2 network first. **Kilobat can help.** Kilobat can show a network as a QR code, so guests join with their phone’s camera: [share Wi-Fi with a QR code](https://kilobat.app/guides/recipes/share-wifi-qr-code). ## DNS settings By default Plume uses your provider’s DNS servers. Custom DNS works only in Router mode. 1. Open the **Settings** page and tap the **Network** tile. 2. Scroll to the **DNS** section and turn on **Custom DNS**. 3. Tap **Primary DNS**, enter an IPv4 address and tap **Save**. 4. Do the same for **Secondary DNS**. Only IPv4 DNS servers can be set. Plume says its security features work with any DNS server. In Bridge mode, set DNS on your router instead. **Kilobat can help.** Before you change DNS, [compare resolvers with Kilobat](https://kilobat.app/guides/recipes/pick-faster-dns) to see which answers fastest from your home. ## Connection status and logs 1. If the app alerts you that the network is offline, the gateway pod has lost the internet. 2. Check the modem first, then restart it and the gateway pod as in the restart steps above. 3. For one offline pod, check its power and its light, and move it closer to a working pod. 4. Use the pod health indicator in the app; poor signal often explains a pod that drops out. **Kilobat can help.** When the line keeps dropping, Kilobat’s [provider report](https://kilobat.app/docs/health#report) lists outages, latency and speed tests against your plan, ready to send to your provider. ## Manuals and downloads - [Plume Home Installation: App Steps](https://support.plume.com/s/article/Plume-Installation-App-Steps?language=en_US) - [Plume Support home](https://support.plume.com/s/?language=en_US) Links go to the maker’s own pages. ## Questions **Does Plume have a web admin page?** No. Plume says there is no local web interface; you set up and manage the network in the Plume Home app. **Can I split 2.4 GHz and 5 GHz into two networks?** No. Plume uses one name for all bands. For a 2.4 GHz-only smart device, use **IoT onboarding mode** during its setup. **Why can’t I find port forwarding?** Router settings appear only when Plume runs in Router mode. In Bridge mode, set them on your own router. ## Sources - [Plume Support: Do I need the Plume Home app to manage my network?](https://support.plume.com/s/article/Do-I-need-the-Plume-Home-app-to-manage-my-network?language=en_US) - [Plume Support: Signing in to Plume Home App](https://support.plume.com/s/article/Signing-in-to-HomePass-App?language=en_US) - [Plume Support: Plume Home Installation: App Steps](https://support.plume.com/s/article/Plume-Installation-App-Steps?language=en_US) - [Plume Support: Why are my pods offline?](https://support.plume.com/s/article/Why-are-my-pods-offline?language=en_US) - [Plume Support: How can I check the firmware version on my SuperPods?](https://support.plume.com/s/article/How-can-I-check-the-firmware-version-on-my-pods?language=en_US) - [Plume Support: Setting a quick Timeout for a person, group, or device](https://support.plume.com/s/article/Setting-a-quick-Time-Out-for-a-person-or-device?language=en_GB) - [Plume Support: What are the Advanced Settings in the Plume Home app?](https://support.plume.com/s/article/What-are-the-Advanced-Settings-in-the-HomePass-app?language=en_US) - [Plume Support: How do I enable UPnP on Plume Home networks?](https://support.plume.com/s/article/How-do-I-enable-UPnP-on-HomePass-networks?language=en_US) - [Plume Support: Setting up Port Forwarding in Plume Home](https://support.plume.com/s/article/Setting-up-Port-Forwarding-in-HomePass?language=en_US) - [Plume Support: Connecting a 2.4GHz only device to Plume Home](https://support.plume.com/s/article/Connecting-a-2-4GHz-only-device-to-HomePass?language=en_US) - [Plume Support: Sonos disconnects from my Plume network](https://support.plume.com/s/article/Sonos-disconnects-from-my-Plume-network?language=en_US) - [Plume Support: How do I add extenders to my Plume Home network?](https://support.plume.com/s/article/How-do-I-add-pods-to-my-HomePass-network?language=en_US) - [Plume Support: How can I fix poor pod connection issues?](https://support.plume.com/s/article/How-can-I-fix-poor-pod-connection-issues?language=en_US) - [Plume Support: Create a new password for a Guest](https://support.plume.com/s/article/Create-a-new-password-for-a-Guest?language=en_US) - [Plume Support: How do I share network passwords in Plume Home?](https://support.plume.com/s/article/How-do-I-share-network-passwords?language=en_US) - [Plume Support: How do I set up a custom DNS on Plume Home?](https://support.plume.com/s/article/How-do-I-setup-a-custom-DNS?language=en_US) Checked on 1 November 2026. ## See what your router can’t tell you Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.31.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` ## More router guides - [AmpliFi](https://kilobat.app/routers/amplifi): AmpliFi is Ubiquiti’s consumer mesh Wi-Fi line, with a touchscreen router and MeshPoints. - [Apple AirPort](https://kilobat.app/routers/apple-airport): AirPort Extreme, AirPort Time Capsule and AirPort Express are Apple’s Wi-Fi base stations. - [ASUS router](https://kilobat.app/routers/asus): ASUS RT, ROG Rapture, TUF Gaming and ZenWiFi routers all run ASUSWRT. - [Cudy Wi-Fi router](https://kilobat.app/routers/cudy): Cudy’s Wi-Fi routers and mesh systems, such as the WR3000 and M3000, share one web interface at cudy.net.