--- title: "JioFiber and JioAirFiber router: Wi-Fi, devices, guests and diagnostics, a practical guide" url: "https://kilobat.app/routers/jio-fiber" description: "Manage a JioFiber Home Gateway or JioAirFiber router in MyJio or JioHome: change Wi-Fi, block devices, add guests and extenders, run diagnostics." --- Provider box · Jio # JioFiber and JioAirFiber router: Wi-Fi, devices, guests and diagnostics, a practical guide Jio supplies a Home Gateway with JioFiber and an outdoor unit plus an indoor Wi-Fi router with JioAirFiber. Jio documents managing them in apps: **MyJio** for JioFiber and **JioHome** for JioAirFiber. JioFiber and JioAirFiber router Sign in The MyJio app (JioFiber) or the JioHome app (JioAirFiber) App MyJio and JioHome (iOS and Android) Password MyJio signs in with your JioFiber number; JioHome with your registered mobile number and a one-time password (OTP). Jio’s help pages don’t publish a browser address or an admin password for the router. Models Jio Home Gateway (JioFiber), JioAirFiber Wi-Fi router (indoor unit), JioAirFiber outdoor unit **Checked 1 November 2026.** Paths checked in Jio’s help pages and FAQs for the JioFiber Home Gateway and the JioAirFiber router, with MyJio and JioHome as of November 2026. App menus vary by version; some FAQs say **Fiber** and others **Home** for the same top-menu tab. ## Sign in to the JioFiber and JioAirFiber router 1. For JioFiber, open MyJio and log in with your JioFiber number. 2. Select **Fiber Account**, then tap **My Device** in the footer. 3. Wait a few seconds while your router details load. 4. For JioAirFiber, open JioHome and log in with your registered mobile number and OTP. 5. Tap **Network** at the bottom to reach the router settings. In MyJio you can also reach the router from the side menu: **Settings › Device Settings › My Device**. If you’re already logged in, the **Manage Device** section opens it directly. ## Restart it properly Jio recommends restarting the router once a month, but its help pages don’t say how. **Run Diagnostics** in MyJio suggests a restart when it finds a problem. ### Schedule a restart Jio’s help pages describe no scheduled restart. **Kilobat can help.** Kilobat Pro’s [router check-up](https://kilobat.app/docs/home-network#router-checkup) learns how fast this router usually answers, says when a restart is due, and checks the next day whether it helped. ## Update the firmware Jio’s help pages document no firmware check or update for the Home Gateway or the JioAirFiber router. ## See connected devices When a new device joins the Home Gateway, Jio sends an SMS to your registered mobile number. 1. In MyJio, tap **Home**, then **My Device** in the footer. 2. Scroll down to **Wi-Fi Settings**. 3. Tap **Connected Devices** to see phones, laptops, TVs and set-top boxes on the Wi-Fi. If blocking doesn’t work, Jio suggests restarting the router. Jio also advises turning WPS off under **My Device** in MyJio if you don’t use it, since anyone who can reach the router’s WPS button can join. ### Block a device on JioFiber 1. In **Connected Devices**, tap the three dots beside the device. 2. Tap **Block Device**, then **Block**. 3. To unblock, open **Blocked Devices**, tap the lock icon and tap **Unblock Device**. ### See and block devices on JioAirFiber 1. In JioHome, tap **Network**, then **Devices**. 2. Tap **All** and select the device. 3. Switch on **Block Internet**; switch it off again to unblock. **Kilobat can help.** Kilobat’s [new-device alerts](https://kilobat.app/docs/home-network#new-devices) tell you when a device you haven’t seen joins your home Wi-Fi. **Tools › Devices** lists what answers on the network, and you can name each one. ## UPnP and port forwarding Jio’s help pages don’t document UPnP, port forwarding or NAT-PMP on the Home Gateway or the JioAirFiber router. **Kilobat can help.** Without UPnP traffic counters, Kilobat’s [call reports](https://kilobat.app/video-calls) still name a busy app on your Mac or a Wi-Fi problem, but can’t point at another device at home. ## Prioritise calls and gaming Jio’s help pages document no QoS or device priority setting. Jio notes that speed is shared across every connected device. **Kilobat can help.** Run Kilobat’s [stutter test](https://kilobat.app/guides/recipes/test-call-stutter) before and after you change priorities, to see whether calls really got smoother. ## 2.4 and 5 GHz, and the channel Jio advises using 5 GHz near the router for speed and 2.4 GHz further away for range, with different Wi-Fi names on each band. 1. In MyJio, select **Fiber Account** and tap **My Device**. 2. Scroll down to **Wi-Fi Settings**. 3. Tap the Wi-Fi name (SSID) you want to change. 4. Tap the pencil next to **Edit Password**, enter the new password and tap **Save**. Changing a Wi-Fi name or password disconnects every device on it. Reconnect each one with the new details. ### On JioAirFiber 1. In JioHome, tap **Network**, then **WiFi Settings**. 2. Under **Home WiFi**, open **Edit WiFi Name & Change Password**. 3. Enter the new name or password and tap **Save**. ### Hide a Wi-Fi name 1. In MyJio, open **Settings › Device Settings › My Device › Wi-Fi Settings**. 2. Choose the Wi-Fi name and turn off visibility with the toggle. Devices already connected stay connected. Hiding a Wi-Fi name isn’t available on JioAirFiber yet. ### Change the channel Jio’s help pages give no steps for choosing a Wi-Fi channel. **Kilobat can help.** Kilobat shows which band and channel your Mac is on, and `kilobat channels` suggests the least crowded channel. More in [crowded Wi-Fi channels](https://kilobat.app/guides/wifi-channel-congestion) and [Wi-Fi on a Mac](https://kilobat.app/wifi-analyzer-mac). ## Mesh: which node a device uses Jio says the Home Gateway covers about 1,000 sq ft of open space on one floor. For more, it offers JioExtender units, which join the network through the JioHome app. 1. In JioHome, press the **+** button on the landing page. 2. Select **WiFi Extender**. 3. Follow the on-screen steps to link the JioExtender to your network. **Kilobat can help.** When your Mac moves to another node or band, Kilobat’s Health says so, so a weaker node isn’t taken for a router problem. See [find a better Wi-Fi spot](https://kilobat.app/guides/recipes/find-better-wifi-spot). ## Guest network A Guest Password is a second password for the same Wi-Fi network that expires at a time you set. Jio supports it on JioAirFiber only. 1. Log in to JioHome with your registered mobile number. 2. Tap **Network**, then **Guest**. 3. Set the Guest Password and its expiry time. Guests join your main network, not a separate one, until the password expires. You can change the Guest Password at any time. ### On JioFiber Jio’s help pages describe no guest network or guest password for the JioFiber Home Gateway. **Kilobat can help.** Kilobat can show a network as a QR code, so guests join with their phone’s camera: [share Wi-Fi with a QR code](https://kilobat.app/guides/recipes/share-wifi-qr-code). ## DNS settings Jio’s help pages give no way to change the DNS servers on the Home Gateway or the JioAirFiber router. Set DNS on the Mac instead. **Kilobat can help.** Before you change DNS, [compare resolvers with Kilobat](https://kilobat.app/guides/recipes/pick-faster-dns) to see which answers fastest from your home. ## Connection status and logs **Run Diagnostics** checks the connection, the router, Wi-Fi strength and connected Jio devices, then suggests fixes. 1. Open MyJio and select **Home** (or **Fiber**) from the top menu. 2. Tap **JioCare** on the bottom bar, then **Run Diagnostics**. 3. Select the service to check and tap **Run Diagnostics**. 4. If it finds a problem, tap **Fix now**, or raise a service request. Run Diagnostics also lets you reschedule an engineer visit and track the engineer. ### Test the speed reaching the router 1. Open JioHome and tap **Network**, then **Wi-Fi Speed**. 2. Select **Router** and tap **Test Speed**. 3. To test your phone’s Wi-Fi instead, select **Mobile Phone** while on your Jio Wi-Fi. **Kilobat can help.** When the line keeps dropping, Kilobat’s [provider report](https://kilobat.app/docs/health#report) lists outages, latency and speed tests against your plan, ready to send to your provider. ## Manuals and downloads - [Jio: JioFiber device FAQ](https://www.jio.com/help/faq/jiofiber/manage-jiofiber/device/how-to-change-jiofiber-router-wifissid-password-received-with-jiofiber-connection/) - [Jio: Tips to keep your JioHome connection secure](https://www.jio.com/help/helpful-tips/fiber/tips-to-keep-your-jiofiber-connection) Links go to the maker’s own pages. ## Questions **Can I open the JioFiber router in a browser?** Jio’s help pages don’t document a browser address or admin password for the Home Gateway or the JioAirFiber router. Every setting they describe is in MyJio or JioHome. **Why can’t I hide my Wi-Fi name or use a Guest Password?** The features differ by service. Hiding a Wi-Fi name is available on JioFiber only, in MyJio. The Guest Password is available on JioAirFiber only, in JioHome. **How do I connect a smart TV by cable?** Plug an Ethernet cable into a LAN port on the Home Gateway and into the TV’s LAN port. Jio recommends a cable over Wi-Fi for stable 4K streaming. ## Sources - [Jio FAQ: How can I change my JioFiber Router (Wi-Fi/SSID) password?](https://www.jio.com/help/faq/jiofiber/manage-jiofiber/device/how-to-change-jiofiber-router-wifissid-password-received-with-jiofiber-connection/) - [Jio FAQ: How can I hide my JioFiber Router Wi-Fi ID (SSID)?](https://www.jio.com/help/faq/jiofiber/manage-jiofiber/device/how-to-hide-jiofiber-router-wifi-id-ssid-wifi-user-name-from-being-visible-to-others/) - [Jio FAQ: How can I check the number of devices connected to my Jio Home Gateway?](https://www.jio.com/help/faq/jiofiber/manage-jiofiber/device/how-do-i-check-how-many-devices-are-connected-to-my-jio-home-gateway/) - [Jio FAQ: How can I block or unblock devices connected to my JioFiber Wi-Fi Router?](https://www.jio.com/help/faq/jiofiber/manage-jiofiber/device/how-to-adddeleteblockunblock-any-user-from-using-my-jiofiber-service-id/) - [Jio: Important tips to keep your JioHome connection secure](https://www.jio.com/help/helpful-tips/fiber/tips-to-keep-your-jiofiber-connection) - [Jio: Restart your router periodically](https://www.jio.com/help/helpful-tips/fiber/reboot-your-router) - [Jio: Choose the right Wi-Fi frequency (2.4GHz/5GHz)](https://www.jio.com/help/helpful-tips/fiber/choose-the-right-wi-fi-frequency) - [Jio JioHome FAQ: What is a Guest Password?](https://www.jio.com/help/faq/jio-apps/jiohome/mynetwork/how-to-use-mynetwork-feature-of-jiohome-app) - [Jio JioHome FAQ: What is a JioExtender?](https://www.jio.com/help/faq/jio-apps/jiohome/mynetwork/what-is-jioextender-unit) - [Jio JioHome FAQ: How do I perform a speed test?](https://www.jio.com/help/faq/jio-apps/jiohome/mynetwork/how-to-run-a-speed-test) - [Jio FAQ: How can I check if there is any problem with my JioFiber broadband internet?](https://www.jio.com/help/faq/jiofiber/set-top-box/run-diagnostics/how-can-i-check-if-there-is-any-problem-with-my-jio-fiber-broadband-internet/) - [Jio FAQ: How can I fix my JioAirFiber service using Run Diagnostics?](https://www.jio.com/help/faq/jiofiber/set-top-box/run-diagnostics/how-can-i-fix-my-jioairfiber-service-using-run-diagnostics/) - [Jio FAQ: What is the Wi-Fi coverage provided by the Jio Home Gateway?](https://www.jio.com/help/faq/jiofiber/onboarding-installation/about-jiofiber/what-is-the-wi-fi-coverage-provided-by-the-jio-home-gateway-connected-on-jiofiber-network/) - [Jio FAQ: How can I connect my Smart TV to the Jio Home Gateway?](https://www.jio.com/help/faq/jiofiber/services/jiocentrex/how-to-connect-smart-tv-to-the-jio-home-gateway-connected-to-jiofiber-network/) - [Jio: JioAirFiber](https://www.jio.com/airfiber/) Checked on 1 November 2026. ## See what your router can’t tell you Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.31.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ```