--- title: "eero login, restart, updates and UPnP: a practical guide" url: "https://kilobat.app/routers/eero" description: "Manage an eero mesh in the eero app: restart one eero or the whole network, updates, devices, UPnP, SQM, 2.4 GHz devices, guest Wi-Fi and DNS." --- Mesh system · eero (Amazon) # eero login, restart, updates and UPnP eero is Amazon’s mesh Wi-Fi system. It has no web page to sign in to: you manage everything in the eero app on a phone, tablet or Apple silicon Mac. eero Sign in The eero app App The eero app (iOS, Android, Amazon Appstore; the iPad version runs on Apple silicon Macs) Password There is no admin password. You sign in to the eero app with the phone number or email address you verified at setup, and a one-time code. You can also sign in with your Amazon account. Models eero 6, eero 6+, eero Pro 6, eero Pro 6E, eero 7, eero Pro 7, eero Max 7, eero PoE 7, eero Outdoor 7, eero Pro, eero Beacon **Checked 1 November 2026.** All current eero models with the eero app as of 2026, where advanced options sit under **Settings › Advanced networking**. Older app versions put them under **Network Settings**. ## Sign in to the eero eero can only be managed in the app. There is no address to type into a browser. 1. Install the eero app from the App Store, Google Play or Amazon Appstore. 2. Enter the phone number or email address on the eero account. 3. Type in the verification code eero sends you, then tap **Next**. 4. Check both contacts under **Settings › Account settings**, so you have a backup way in. Codes can take a minute or two to arrive; tap **Resend verification code** if needed. Five failed attempts can lock the account, and then only eero support can help. ## Restart it properly eero suggests the simple fix first: unplug the eero, wait 30 seconds and plug it back in. In the app you can restart one eero or the whole network. 1. Open the eero app and tap **Settings** in the bottom-right corner. 2. Tap **Advanced networking**. 3. At the top, tap the more options icon, then **Restart Network**, and confirm. Pressing the reset button once just reboots that eero. Holding it until the light flashes yellow (up to 8 seconds) is a soft reset that keeps your settings. Holding it about 15 seconds, until it flashes red, is a hard reset: it erases the eero and removes it from your network. ### Restart a single eero 1. On the **Home** tab, tap the eero you want to restart. 2. Tap the more options icon in the top-right corner, then **Restart**. Restarting the gateway eero, the one plugged into your modem, takes the whole network offline for a moment. ### Schedule a restart eero’s help pages describe no scheduled restart. Restarts are done by hand in the app or at the plug. **Kilobat can help.** Kilobat Pro’s [router check-up](https://kilobat.app/docs/home-network#router-checkup) learns how fast this router usually answers, says when a restart is due, and checks the next day whether it helped. ## Update the firmware eeroOS updates roll out automatically within a few weeks of release and install at your preferred time. Updates apply to the whole network and every eero reboots. 1. Open the eero app and tap **Settings** in the bottom-right corner. 2. Tap **Software updates**. 3. If you see “An update is available”, tap **Install now**. 4. To choose when updates run, tap **Preferred update time** and pick a window, including AM or PM. All eeros must be online to update. One that is unplugged or offline is skipped. To see one eero’s version, tap it on the **Home** tab and look under **Software updates**. ## See connected devices 1. Open the eero app and tap the **Devices** tab. 2. Use the filters to narrow the list by guest or main network, by eero, by connection type or by maker. 3. Tap a device to see its IP addresses, MAC address, manufacturer and live download and upload speeds. 4. Tap the device’s name or symbol to give it a nickname you’ll recognise. **Kilobat can help.** Kilobat’s [new-device alerts](https://kilobat.app/docs/home-network#new-devices) tell you when a device you haven’t seen joins your home Wi-Fi. **Tools › Devices** lists what answers on the network, and you can name each one. ## UPnP and port forwarding eero supports UPnP and turns it on by default. 1. Open the eero app and tap **Settings**. 2. Tap **Advanced networking**, then **UPnP**. 3. Turn **UPnP** on or off. UPnP lets apps and consoles on your network open ports in the router without asking you. That helps games and calls, but malware on any device can use it too. If nothing you use needs it, switch it off. In bridge mode, UPnP is not available on eero: the router in front of it handles it. ### NAT-PMP eero’s help pages don’t mention NAT-PMP, and the app has no setting for it. ### Port forwarding instead 1. Go to **Settings › Advanced networking › Reservations & port forwarding** to open a port for one device by hand. **Kilobat can help.** On supported routers, Kilobat’s [call reports](https://kilobat.app/video-calls) can read available traffic counters, read-only, to identify another device that was busy when a call froze. Correlation does not prove the cause. Kilobat never opens ports. ## Prioritise calls and gaming eero has no per-device priority list. Its traffic shaping is Smart Queue Management (SQM), which cuts lag for calls and games when the line is busy. 1. Open the eero app and tap **Settings**. 2. Tap **Advanced networking**. 3. Under **Network services**, tap **SQM**. 4. Tap the toggle. It turns blue when SQM is on. With SQM on, some devices and speed tests may show slower results. SQM is not available in bridge mode. **Kilobat can help.** Run Kilobat’s [stutter test](https://kilobat.app/guides/recipes/test-call-stutter) before and after you change priorities, to see whether calls really got smoother. ## 2.4 and 5 GHz, and the channel eero uses one Wi-Fi name for 2.4, 5 and 6 GHz. There is no way to split the bands into separate networks permanently. 1. Open the eero app and tap **Settings**. 2. Scroll down and tap **Troubleshooting › My device won’t connect › My device is 2.4 GHz only**. 3. Tap **Pause 5 GHz and 6 GHz**, then set up the smart-home device. 4. Wait 30 minutes for the bands to return, or tap **Cancel** to bring them back sooner. Devices that joined while 5 and 6 GHz were paused stay connected afterwards. ### Change the channel eero picks channels itself, and its help pages give no way to choose one. A soft reset returns an eero to its default channel. **Settings › Advanced networking** has the related **Client steering** and DFS settings. **Kilobat can help.** Kilobat shows which band and channel your Mac is on, and `kilobat channels` suggests the least crowded channel. More in [crowded Wi-Fi channels](https://kilobat.app/guides/wifi-channel-congestion) and [Wi-Fi on a Mac](https://kilobat.app/wifi-analyzer-mac). ## Mesh: which node a device uses eero’s **Client steering** nudges devices that support 5 GHz off 2.4 GHz and towards the nearest eero. On eero Pro 6E, Pro 7, Max 7 and PoE 7 it also favours 6 GHz. It is on by default. 1. To see which eero a device uses, open the **Devices** tab and tap the device. 2. Read **Connected to**, which shows the eero and the band (2.4, 5 or 6 GHz). 3. To change steering, go to **Settings › Advanced networking › Client steering** and use the toggle. eero says steering favours, but can’t guarantee, the closest eero and the faster band. Turning it off can help a device that keeps dropping. **Kilobat can help.** When your Mac moves to another node or band, Kilobat’s Health says so, so a weaker node isn’t taken for a router problem. See [find a better Wi-Fi spot](https://kilobat.app/guides/recipes/find-better-wifi-spot). ## Guest network 1. Open the eero app and tap **Settings › Guest wifi network**. 2. Turn on **Enable guest network**. 3. Change the name and password if you like, then tap **Save**. 4. To share it, tap **Share wifi details** or **Share QR code**. Guests get a separate subnet and can’t reach your main devices or each other. The guest name must differ from your main Wi-Fi name. Turning it off disconnects everyone on it. **Kilobat can help.** Kilobat can show a network as a QR code, so guests join with their phone’s camera: [share Wi-Fi with a QR code](https://kilobat.app/guides/recipes/share-wifi-qr-code). ## DNS settings 1. Open the eero app and tap **Settings**. 2. Tap **Advanced networking › DNS**. 3. Turn on **Custom DNS** and enter IPv4 and/or IPv6 server addresses. 4. Tap **Save**. The network restarts to apply it. If the DNS setting is greyed out, eero Plus filtering is on. Turn off Advanced Security, Ad Blocking and any content filters first. With Local DNS caching or HomeKit on, devices see the gateway eero as their DNS server, which then forwards to yours. **Kilobat can help.** Before you change DNS, [compare resolvers with Kilobat](https://kilobat.app/guides/recipes/pick-faster-dns) to see which answers fastest from your home. ## Connection status and logs 1. Open the eero app. The top of the **Home** tab shows whether the internet and each eero are online. 2. Tap **Internet** to see the connection status and the latest speed test. 3. Run a new speed test from that page. 4. For the public IP, go to **Settings › Advanced networking** and read **WAN IP address** under **Internet**. eero’s speed test measures the connection between the gateway eero and the internet, not the Wi-Fi speed of a particular device. eero’s cited help pages do not describe an event log in the app. **Kilobat can help.** When the line keeps dropping, Kilobat’s [provider report](https://kilobat.app/docs/health#report) lists outages, latency and speed tests against your plan, ready to send to your provider. ## Manuals and downloads - [eero Help Center](https://eero.com/support) Links go to the maker’s own pages. ## Questions **Which settings stop working in bridge mode?** Port forwarding, UPnP, SQM, custom DNS, Local DNS caching, device blocking and most eero Plus features. The router in front of the eero takes over those jobs. **Why can’t I see a 2.4 GHz network for my smart plug?** eero broadcasts all bands under one name. Use the 2.4 GHz-only troubleshooter to pause 5 and 6 GHz for 30 minutes while you set the device up. ## Sources - [eero Support: What is the eero App?](https://eero.com/support/articles/what-is-the-eero-app) - [eero Support: How do I verify my eero account?](https://eero.com/support/articles/how-do-i-verify-my-eero-account) - [eero Support: How do I reboot or reset my eero?](https://eero.com/support/articles/how-do-i-reboot-or-reset-my-eero) - [eero Support: How do eeroOS updates work?](https://eero.com/support/articles/how-do-eeroos-updates-work) - [eero Support: How do I check my eeroOS version?](https://eero.com/support/articles/how-do-i-check-my-eeroos-version) - [eero Support: What advanced features does eero support?](https://eero.com/support/articles/what-advanced-features-does-eero-support) - [eero Support: What are the Advanced networking settings?](https://eero.com/support/articles/what-are-the-advanced-networking-settings) - [eero Support: What is Smart Queue Management (SQM)?](https://eero.com/support/articles/what-is-smart-queue-management-sqm) - [eero Support: Can I set my eeros to use the 2.4, 5, or 6 GHz frequency?](https://eero.com/support/articles/can-i-set-my-eeros-to-use-the-2-4-5-or-6-ghz-frequency) - [eero Support: What device information can I see with eero?](https://eero.com/support/articles/what-device-information-can-i-see-with-eero) - [eero Support: What is the Devices tab in the eero App?](https://eero.com/support/articles/what-is-the-devices-tab-in-the-eero-app) - [eero Support: How do I share my eero network with guests?](https://eero.com/support/articles/how-do-i-share-my-eero-network-with-guests) - [eero Support: How do I set up custom DNS servers with eero?](https://eero.com/support/articles/how-do-i-set-up-custom-dns-servers-with-eero) - [eero Support: What is the Home tab in the eero App?](https://eero.com/support/articles/what-is-the-home-tab-in-the-eero-app) - [eero Support: What features do I lose if I put my eeros in bridge mode?](https://eero.com/support/articles/what-features-do-i-lose-if-i-put-my-eeros-in-bridge-mode) Checked on 1 November 2026. ## See what your router can’t tell you Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.31.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` ## More router guides - [AmpliFi](https://kilobat.app/routers/amplifi): AmpliFi is Ubiquiti’s consumer mesh Wi-Fi line, with a touchscreen router and MeshPoints. - [Apple AirPort](https://kilobat.app/routers/apple-airport): AirPort Extreme, AirPort Time Capsule and AirPort Express are Apple’s Wi-Fi base stations. - [ASUS router](https://kilobat.app/routers/asus): ASUS RT, ROG Rapture, TUF Gaming and ZenWiFi routers all run ASUSWRT. - [Cudy Wi-Fi router](https://kilobat.app/routers/cudy): Cudy’s Wi-Fi routers and mesh systems, such as the WR3000 and M3000, share one web interface at cudy.net.