--- title: "Calix GigaSpire login, CommandIQ, restart, UPnP and port forwarding: a practical guide" url: "https://kilobat.app/routers/calix-gigaspire" description: "Manage a Calix GigaSpire from your ISP in CommandIQ or at 192.168.1.1: restart, devices, UPnP, port forwarding, MyPrioritiesIQ, mesh, guest Wi-Fi and DNS." --- Provider box · Calix # Calix GigaSpire login, CommandIQ, restart, UPnP and port forwarding The Calix GigaSpire is the Wi-Fi router that many fibre and local internet providers hand out. You manage it in the CommandIQ app; the router also has a local web interface for settings the app doesn’t cover. Calix GigaSpire Sign in The CommandIQ app or `192.168.1.1` App CommandIQ (iOS and Android), signed in with an account you create Password The app uses an email and password you create. The local web interface uses the username `admin` and an eight-character password unique to each router, printed on the product label. Models GigaSpire 7u4, GigaSpire 7u6.2, GigaSpire 7u10t.2, GigaSpire 7u10txg.2, GigaSpire u6.3, GigaSpire u6txg, GigaSpire BLAST u4, GigaSpire BLAST u6 **Checked 1 November 2026.** GigaSpire Wi-Fi 6 and Wi-Fi 7 systems on Calix EXOS software, with the CommandIQ app as of 2026. Calix updates the app every quarter, but your provider upgrades the router itself, so newer app features may not show up yet. ## Sign in to the Calix GigaSpire 1. Install CommandIQ, enter your email and tap **Continue**. 2. New users fill in the **Sign Up** screen with a password of at least 8 characters. 3. Choose **United States** or **All other countries**, accept the terms and tap **Continue**. 4. Scan the QR code on the router’s label, or tap **My System and Wi-Fi Are Already Set up**. If the Wi-Fi name still starts with `CXNK`, the app offers to set your own name and password. ### The local web interface 1. Connect your Mac to LAN Ethernet port 1 with a cable. 2. Open `https://192.168.1.1` in your browser. 3. Sign in as `admin` with the password from the label. 4. To change it, go to **Security › Credentials**, enter a new password twice and click **Apply**. Calix requires 8 to 64 characters with at least one letter, number and special character. ## Restart it properly A restart interrupts the internet for up to five minutes, and you can’t cancel it once confirmed. Settings are kept. 1. In CommandIQ, tap the **Reboot System** tile on the Home screen and pick the router or satellite. 2. Or tap **Network**, open the **Network Systems** tab and tap the system. 3. Tap **Reboot**, confirm, and wait for it to come back. **Utilities › Restore to Factory Settings** wipes your changes and keeps only your provider’s settings. ### In the web interface 1. Sign in at `https://192.168.1.1` and go to **Utilities › Reboot**. 2. Click **Reboot**. ### Schedule a restart Calix documents no scheduled restart. **Kilobat can help.** Kilobat Pro’s [router check-up](https://kilobat.app/docs/home-network#router-checkup) learns how fast this router usually answers, says when a restart is due, and checks the next day whether it helped. ## Update the firmware Calix says providers upgrade GigaSpire systems themselves, usually after Calix’s quarterly software releases. 1. To see the version, tap **Network** in CommandIQ and open the **Network Systems** tab. 2. Tap the router and open **Additional Details**; the firmware version is listed there. 3. Ask your provider if you need a newer release. CommandIQ itself updates automatically, so the app can be newer than the router’s software. ## See connected devices 1. Tap **Devices** in CommandIQ’s bottom menu for every device, online or offline, with its connection type. 2. Tap a device and expand it to see its data use and speeds. 3. Tap the menu icon, then **Device Information** for its IP address, MAC address, band and signal. 4. Tap the menu icon and **Edit Details** to rename it, or **Assign to Person** to group it. Offline devices drop off after 30 days. With ExperienceIQ, a device’s menu also has **Pause Internet**. **Kilobat can help.** Kilobat’s [new-device alerts](https://kilobat.app/docs/home-network#new-devices) tell you when a device you haven’t seen joins your home Wi-Fi. **Tools › Devices** lists what answers on the network, and you can name each one. ## UPnP and port forwarding The GigaSpire supports UPnP IGD, set in the local web interface. Calix documents no NAT-PMP, and CommandIQ has no UPnP switch. 1. Sign in at `https://192.168.1.1` and go to **Security › UPnP**. 2. Enable **UPnP state**, or disable it to turn UPnP off. 3. Click **Apply**. The same page lists UPnP devices and their mappings, which you can edit or remove. UPnP is convenient for games and calls, but any app or malware on your network can use it to open ports without asking you. Turn it on only if something needs it, and check the UPnP mappings and **Security › Port Forwarding** for rules you don’t recognise. ### Port forwarding 1. Go to **Security › Port Forwarding** and click **New**. 2. Under **Local Port and IP**, choose a device or IP address, the protocol and the port range. 3. Under **Remote IP**, keep **All IP Addresses** and enter the WAN port range. 4. Click **Apply**. Calix reserves ports 8080 and 8443 for remote management, and ports 60002, 60012, 60018 and 60028 for the provider’s management system. **Kilobat can help.** On supported routers, Kilobat’s [call reports](https://kilobat.app/video-calls) can read available traffic counters, read-only, to identify another device that was busy when a call froze. Correlation does not prove the cause. Kilobat never opens ports. ## Prioritise calls and gaming If your provider includes **MyPrioritiesIQ**, you can rank traffic types and give up to five devices top priority. Run a speed test first; it sets the limits. 1. On the Home screen, tap **MyPrioritiesIQ**. 2. Toggle a preset such as **Gamer Mode** or **Work Mode** on, pick days and times, and tap **Save**. 3. For a device, tap **+Add** next to **Device Priorities** and pick it. 4. Choose **Always On** or **Set Duration**, then tap **Save**. Some models, including the 7u6 and several mesh satellites, don’t support MyPrioritiesIQ yet. Wi-Fi 7 models need software R26.2.0 or later. **Kilobat can help.** Run Kilobat’s [stutter test](https://kilobat.app/guides/recipes/test-call-stutter) before and after you change priorities, to see whether calls really got smoother. ## 2.4 and 5 GHz, and the channel The main network covers all bands under one name. To get a band of its own, add a **Custom Network**, which can be 2.4, 5 or 6 GHz only. 1. In CommandIQ, tap **Network**, then **Add Network**. 2. Choose **Custom Network** and pick the band. 3. Enter a name, security type and password, then tap **Save**. In the web interface, **Wi-Fi › Wi-Fi Radio** switches each radio and options such as DFS and 160 MHz on or off. A 6 GHz network only supports WPA3 and Enhanced Open security. ### Change the channel Calix documents no manual channel choice for subscribers. Dynamic Channel Selection watches for interference and moves each radio to a better channel automatically. **Kilobat can help.** Kilobat shows which band and channel your Mac is on, and `kilobat channels` suggests the least crowded channel. More in [crowded Wi-Fi channels](https://kilobat.app/guides/wifi-channel-congestion) and [Wi-Fi on a Mac](https://kilobat.app/wifi-analyzer-mac). ## Mesh: which node a device uses GigaSpire and GigaMesh satellites extend the router’s Wi-Fi. A satellite must not be paired to another router; if it was, hold its reset button for 30 seconds first. 1. In CommandIQ, tap **Network** and open the **Network Systems** tab. 2. Tap **Add System** and scan the QR code on the satellite’s sticker. 3. Enter a **Mesh Name** and tap **Add Mesh**. 4. Power the satellite up within ten minutes; its status changes from **Pending** to **Online**. The **Home Network** map shows which devices use the router and which use each satellite, with their signal strength. **Kilobat can help.** When your Mac moves to another node or band, Kilobat’s Health says so, so a weaker node isn’t taken for a router problem. See [find a better Wi-Fi spot](https://kilobat.app/guides/recipes/find-better-wifi-spot). ## Guest network A guest network is isolated from your main network by default and covers all bands. 1. In CommandIQ, tap **Network**, then **Add Network**. 2. Select **Guest** as the **Network Type** and enter a name and password. 3. Choose **Permanent**, or **Temporary** with start and stop times, then tap **Save**. 4. To share it, tap **Share Wi-Fi** and let your guest scan the QR code, or tap **Share**. **Kilobat can help.** Kilobat can show a network as a QR code, so guests join with their phone’s camera: [share Wi-Fi with a QR code](https://kilobat.app/guides/recipes/share-wifi-qr-code). ## DNS settings By default the router hands out your provider’s DNS servers. 1. Sign in at `https://192.168.1.1` and go to **Advanced › DHCP Settings**. 2. Set **DHCP DNS Type** to **Custom Servers**. 3. Enter the **Primary DNS** and **Secondary DNS** and click **Apply**. If your provider includes ExperienceIQ, a parent can block DNS over HTTPS so filters can’t be bypassed. Calix says devices set to automatic DoH fall back to normal DNS; manually configured ones may stop resolving. **Kilobat can help.** Before you change DNS, [compare resolvers with Kilobat](https://kilobat.app/guides/recipes/pick-faster-dns) to see which answers fastest from your home. ## Connection status and logs 1. In CommandIQ, tap **Speed Test** on the Home screen, then **Run Test**. 2. Read the download, upload and latency for each router and satellite, and each device’s Wi-Fi strength. 3. In the web interface, **Status › Internet** shows the connection status and IP addresses. 4. **Status › System** shows the router’s CPU and memory use. The app’s **Contact Support** tile shows your provider’s details, if it has added them. **Kilobat can help.** When the line keeps dropping, Kilobat’s [provider report](https://kilobat.app/docs/health#report) lists outages, latency and speed tests against your plan, ready to send to your provider. ## Manuals and downloads - [Calix CommandIQ Help](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120594.htm) - [Calix EXOS Systems: Embedded Web Interface](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110436.htm) Links go to the maker’s own pages. ## Questions **What is the GigaSpire admin password?** The username is `admin`; the password is printed on the router’s product label and differs for each unit. Change it under **Security › Credentials**. **Why doesn’t my app have a feature in this guide?** Calix updates CommandIQ every quarter, but your provider decides when to upgrade the router and which services, such as ExperienceIQ or MyPrioritiesIQ, to include. ## Sources - [Calix CommandIQ Help: About CommandIQ Help](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120595.htm) - [Calix CommandIQ Help: Step 1, Launch and User Setup](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120597.htm) - [Calix CommandIQ Help: Initial Router Management Setup](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120596.htm) - [Calix CommandIQ Help: Dashboard (Home Screen)](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120613.htm) - [Calix CommandIQ Help: Network Systems](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120633.htm) - [Calix CommandIQ Help: Devices](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120624.htm) - [Calix CommandIQ Help: MyPrioritiesIQ](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120729.htm) - [Calix CommandIQ Help: Add Network](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120628.htm) - [Calix CommandIQ Help: Add System](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120629.htm) - [Calix CommandIQ Help: Speed Test](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120750.htm) - [Calix EXOS Systems: Embedded Web Interface (EWI)](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110436.htm) - [Calix EXOS Systems: Universal Plug-n-Play (UPnP)](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110534.htm) - [Calix EXOS Systems: Port Forwarding](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110537.htm) - [Calix EXOS Systems: DHCP Settings](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110507.htm) - [Calix EXOS Systems: Dynamic Channel Selection (DCS)](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110391.htm) - [Calix EXOS Systems: Radio](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110559.htm) - [Calix EXOS Systems: Reboot](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110497.htm) - [Calix EXOS Systems: Credentials](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/exos/spg/110533.htm) - [Calix CommandIQ Help: DNS over HTTPS Content Blocking](https://www.calix.com/content/dam/calix/mycalix-misc/lib/prem/op/ciq-help/120851.htm) Checked on 1 November 2026. ## See what your router can’t tell you Kilobat is a Mac menu-bar app that watches the network from your side: which app is using it, whether the Wi-Fi, the router or the provider is slow, and why a call froze. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.31.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` ## More router guides - [ARRIS SURFboard Wi-Fi cable modem](https://kilobat.app/routers/arris-surfboard): SURFboard Wi-Fi cable modems combine a DOCSIS cable modem and a Wi-Fi router in one tower, and you buy them yourself to use with cable internet services such as Xfinity. - [AT&T Fiber Gateway](https://kilobat.app/routers/att-gateway): The BGW320 (now called an All-Fi Hub) and the older BGW210 are the gateways AT&T supplies for AT&T Fiber and AT&T Internet. - [Cox Panoramic Wifi Gateway](https://kilobat.app/routers/cox-panoramic-wifi): The Panoramic Wifi Gateway is the combined cable modem and Wi-Fi router that Cox rents out. - [GFiber router](https://kilobat.app/routers/google-fiber): GFiber, formerly Google Fiber, supplies its own Wi-Fi routers with fibre internet.