--- title: "Is FaceTime down right now? Live status, or is it you?" url: "https://kilobat.app/is-facetime-down" description: "FaceTime not loading? Open Apple’s status page, then tell an outage from your own Wi-Fi, DNS or network, with Kilobat’s free Mac checks." --- Is it down? · Calls and chat # Is FaceTime down right now? Apple’s status page is the official answer. If it reports no problems, the fault is probably on your side, and Kilobat finds where. Official status: [apple.com ↗](https://www.apple.com/support/systemstatus/) [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.33.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` FaceTime Apple · apple.com Open the status page Apple’s status page doesn’t let other websites read it, so open it to see the live status. Kilobat’s app reads it for you. [Open apple.com ↗](https://www.apple.com/support/systemstatus/) ## Sound familiar? - “Is FaceTime down, or is it just me?” - “FaceTime won’t load, but everything else does.” - “The FaceTime call froze and I can’t tell whose fault it is.” - “Should I restart the router, or wait it out?” ## Your connection, or their outage? What you notice says a lot about which side the problem is on. Kilobat checks both sides and says which. 1. ### Only FaceTime fails; everything else loads An outage at Apple, or something on the path to it only: DNS, a VPN or proxy, a blocked host. Why can’t it connect? checks every layer to FaceTime, then Apple’s status page. If the page reports an outage and nothing on your side failed, it says “FaceTime is down for everyone, not you”. Free: 2. ### FaceTime fails on this network, but works on mobile data This network: an office, school, hotel or country rule, or its DNS. Kilobat compares this network’s DNS with one encrypted lookup and tests the secure connection, then says “looks blocked on this network, not down”, with what it measured. Free: 3. ### Everything is slow, FaceTime included Your own line: Wi-Fi, the router, your provider or DNS. Not FaceTime. Router and internet latency side by side show whether your own line is slow. Pro names the failing link, Wi-Fi, router, internet or DNS, with a fix. Free: Pro: 4. ### A FaceTime call froze, and everyone froze with you Trouble beyond your router, on the path to Apple’s servers. Each call’s card says whether Apple’s status page reported an outage at the time. Pro adds the possible causes of the freezes. Free: 5. ### Apple’s status page is green, but FaceTime still fails The path from your Mac to FaceTime: DNS, a VPN or proxy, IPv6, or the server’s answer. “FaceTime’s status page reports no problems”, then the layer that broke and what to try next. Free: ## Six links between you and FaceTime. FaceTime loads only if every step works. A status page covers the last one; Kilobat checks the five before it too. 1. **Your Mac**A VPN, proxy or app in the way 2. **Wi-Fi**Signal, noise and band 3. **Router**Latency and loss to it 4. **Provider**Latency and loss beyond it 5. **DNS**Whether FaceTime resolves, and how fast 6. **FaceTime**Apple’s status page, read live Why can’t it connect? Free: ## One check, both sides. Name FaceTime and Kilobat checks your Wi-Fi, DNS, VPN and proxy, the connection and the server’s answer, then asks Apple’s status page. When the page reports an outage and nothing on your side failed, the verdict leads with it. When your Mac is the problem, it says so first. Terminal ``` # Is it them? Apple’s status page $ kilobat down facetime ``` **Why can’t it connect?** Kilobat tests the request and path the app itself uses, its own proxy, IPv6 and tunnels included, and names the layer that broke. What Kilobat watches ## How Kilobat knows it’s FaceTime. Kilobat matches apps and sites to the right status page by bundle ID and domain, so a failing FaceTime points at Apple’s status page, not a guess. ### Status page [apple.com](https://www.apple.com/support/systemstatus/), run by Apple ### On your Mac The FaceTime app, by its bundle ID, and the `avconferenced` process. The same status page also covers [iMessage](https://kilobat.app/is-imessage-down), [iCloud](https://kilobat.app/is-icloud-down), [App Store](https://kilobat.app/is-app-store-down), [Apple Music](https://kilobat.app/is-apple-music-down) and [Apple TV](https://kilobat.app/is-apple-tv-down). If FaceTime won’t connect ## What FaceTime needs from your network. FaceTime signs in and rings over Apple’s push service, then carries the call over UDP. - TCP 80, 443 and 5223 (Apple Push Notification service) for setting up calls. - UDP 3478 to 3497, 16384 to 16387 and 16393 to 16402 for the call itself. - Apple’s push service falls back to TCP 443 when 5223 is blocked, through a proxy that doesn’t decrypt traffic. Apple asks networks to allow 17.0.0.0/8. [`*.push.apple.com`The Apple Push Notification service (APNs). The Mac keeps one connection to it, so notifications, iMessage, FaceTime calls and iCloud changes can arrive. (443, 80, 5223 and 2197 TCP)](https://kilobat.app/hosts/push-apple-com) From Apple’s own help pages, listed under Sources. Kilobat’s [guides](https://kilobat.app/guides) cover DNS, VPN and proxy trouble on a Mac. ## What’s free, and what Pro adds ### Free, for good Free: - Is it them or me? Status pages for 72 services, FaceTime included - The outage at the top of Health, and in a connection check - A notification per outage while an app keeps failing - Whether the calling service had an outage, on every call card - `kilobat down`, `kilobat why` and the MCP tool `service_status` - Blocked on this network, or not available in your region, said as measured ### Pro, $29 once Pro: - Findings with a fix for router, DNS and login-page trouble - Possible causes of call freezes - Outage and latency history for your own line - Signal radar and channel crowding Pro is $29 once for two Macs, with a 7-day free trial and 14-day refunds. [Free for students](https://kilobat.app/students). ## Questions **Is FaceTime down right now?** The official answer is Apple’s status page, [apple.com](https://www.apple.com/support/systemstatus/), which Apple’s team updates. It doesn’t let other websites read it, so open it directly; Kilobat’s app reads it for you. **Why does FaceTime work for other people but not for me?** When Apple’s status page reports no problems, the cause is usually on your side or on the way: your Wi-Fi or router, your provider, DNS, a VPN or proxy, or a network that blocks it. Try mobile data: if FaceTime works there, your network is the problem. Kilobat checks each of these and names the one that failed. **What does Kilobat check for FaceTime?** Connections from the FaceTime app, matched to Apple’s status page. It checks your own line first, then asks the page. **Will Kilobat tell me when FaceTime has an outage?** Yes. When FaceTime keeps failing to connect while your own line is fine, and Apple’s status page reports trouble, you get one notification per incident. Turn it off in Settings. **Does it send anything about me?** No. It sends a plain request to the status page, with no cookies and nothing about you, your network or your apps. Read the [privacy notice](https://kilobat.app/privacy). **Is it free?** Yes: the status checks, the notifications and Why can’t it connect? are free. Kilobat Pro, $29 once, adds findings with a fix for your own network, possible causes of call freezes and history. ## Other services Kilobat checks - [Is Zoom down?](https://kilobat.app/is-zoom-down) - [Is Slack down?](https://kilobat.app/is-slack-down) - [Is Microsoft Teams down?](https://kilobat.app/is-microsoft-teams-down) - [Is Google Meet down?](https://kilobat.app/is-google-meet-down) - [Is Discord down?](https://kilobat.app/is-discord-down) - [Is GoTo Meeting down?](https://kilobat.app/is-gotomeeting-down) - [Is iMessage down?](https://kilobat.app/is-imessage-down) [All 72 services, live](https://kilobat.app/service-status) · [How Kilobat tells an outage from your connection](https://kilobat.app/is-it-down) · [Slow internet on a Mac](https://kilobat.app/slow-internet-mac) ## Sources - [Apple’s status page](https://www.apple.com/support/systemstatus/) - [Apple’s status page: the feed Kilobat reads](https://www.apple.com/support/systemstatus/data/system_status_en_US.js) - [Apple Support: TCP and UDP ports used by Apple software products](https://support.apple.com/en-us/103229) - [Apple Support: If your Apple devices aren’t getting Apple push notifications](https://support.apple.com/en-us/102266) - [Apple Support: Use Apple products on enterprise networks](https://support.apple.com/en-us/101555) - [Apple Platform Security: How iMessage sends and receives messages securely](https://support.apple.com/guide/security/how-imessage-sends-and-receives-messages-sec70e68c949/web) Checked on 6 November 2026. ## Next time FaceTime stalls, know whose problem it is. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.33.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ```