---
title: "Openreach internet problems, evidence and complaints · Kilobat"
url: "https://kilobat.app/internet-providers/openreach"
description: "How often people publicly complain about Openreach’s Wi-Fi: 7 in 30 days, 7 in 90, 7 since tracking began. Based on public complaints on X, Reddit, Hacker News and forums."
---

Internet provider · Connectivity hell

# Openreach

Have you tried turning the provider off and on again.

## Public Wi-Fi complaints

**7**30 days (joint #34 overall)

**7**90 days (joint #34 overall)

**7**This year (joint #34 overall)

**7**All time

As of 5 November 2026. The chart shows complaints per full UTC day since tracking began. See [how this is counted](https://kilobat.app/connectivity-hell#methodology).

Public complaints

## In their own words

Examples behind the count. The wall moves on its own; hover, focus or touch it to pause.

> [View this post on X ↗](https://x.com/cyril_jrl1000/status/2114384481037799897)

> [View this post on X ↗](https://x.com/kernowjones/status/2114280105589772630)

> [View this post on X ↗](https://x.com/EngineerLondon/status/2113586034554650789)

> [View this post on X ↗](https://x.com/kernowjones/status/2114280105589772630)

> [View this post on X ↗](https://x.com/EngineerLondon/status/2113586034554650789)

> [View this post on X ↗](https://x.com/cyril_jrl1000/status/2114384481037799897)

## Get help from Openreach

Check the provider’s current outage and support pages, and keep the plan wording, fault dates and support reference. Our [complaint template](https://kilobat.app/guides/broadband-complaint-letter) helps you organise a clear request. Local rights and escalation rules vary, so use your national regulator’s current guidance.

Find the failing hop

## Give support something they can investigate.

When a connection fails, Kilobat checks your Mac’s Wi-Fi, router, internet access and DNS in turn. That helps separate a local signal or router problem from a fault farther along the route.

Keep dated results and test conditions. The free support report helps you explain what happened. Kilobat Pro can assemble a reviewed PDF complaint pack with measurements, an incident timeline, your plan details and the remedy you request.

You decide what to include and send it yourself. Measurements from one Mac cannot establish service-wide uptime or prove operator fault.

[See the complaint pack](https://kilobat.app/internet-complaint) [Get Kilobat for Mac](https://kilobat.app/#pricing)

kilobat

PDF dossier · reviewed by you

### Evidence you can send

**01**Your complaint and requested remedy

**02**Dated measurements and outage timeline

**03**Plan figures and test conditions

(Nothing is sent automatically.)

Example Kilobat finding showing a provider route that slows in the evening while other sites remain fast.

Example finding: the route beyond your home, not just a speed-test number.

## Keep investigating

- [Connectivity hell](https://kilobat.app/connectivity-hell): Compare public complaint counts across providers.
- [Prepare a complaint](https://kilobat.app/internet-complaint): How the evidence and PDF pack work.