--- title: "AT&T internet problems, evidence and complaints · Kilobat" url: "https://kilobat.app/internet-providers/att" description: "How often people publicly complain about AT&T’s Wi-Fi: 285 in 30 days, 289 in 90, 289 since tracking began. Based on public complaints on X, Reddit, Hacker News and forums." --- Internet provider · Connectivity hell # AT&T Have you tried turning the provider off and on again. ## Public Wi-Fi complaints **285**30 days (#4 overall) **289**90 days (#4 overall) **289**This year (#4 overall) **289**All time As of 5 November 2026. The chart shows complaints per full UTC day since tracking began. See [how this is counted](https://kilobat.app/connectivity-hell#methodology). Public complaints ## In their own words Examples behind the count. The wall moves on its own; hover, focus or touch it to pause. > [View this post on X ↗](https://x.com/memito_drums/status/2118115412537704779) > [View this post on X ↗](https://x.com/KatiePMcGrady/status/2118073510773829915) > [View this post on X ↗](https://x.com/Michael07823807/status/2117931054325776725) > [View this post on X ↗](https://x.com/KatiePMcGrady/status/2118073510773829915) > [View this post on X ↗](https://x.com/Michael07823807/status/2117931054325776725) > [View this post on X ↗](https://x.com/memito_drums/status/2118115412537704779) Practical help ## Check AT&T, then make a case Start with the provider’s own equipment and outage checks. Save your plan wording, repeatable measurements and support reference before asking for an investigation. Applies to: AT&T BGW320 and BGW210 gateways with the current Smart Home Manager app and web settings (menus as of 2026). Newer All-Fi Hubs (BGW620, BGW720) and older Pace and Motorola gateways use the same address but some menus differ. · Checked 3 November 2026. ### Check your AT&T Fiber Gateway These checks apply to AT&T Fiber Gateway. Check the model before following its menus. 1. Check the front light; solid white means the gateway is online. 2. During an outage, open Smart Home Manager and tap **Learn more** on the outage card on the **Home** tab. 3. Without the app, check `att.com/outages` by ZIP code or after signing in. 4. To test speed, tap the **Network** icon, then **Speed test** and the start icon. ### Separate the service from your home Wi-Fi For the exact settings and supported equipment, see [the AT&T Fiber Gateway guide](https://kilobat.app/routers/att-gateway). Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service. 1. Compare a wired connection to the router with Wi-Fi on the same device. 2. Repeat the same test server during the slowdown and at a quieter time. 3. Record download, upload, latency and whether another household device was using the connection. ### How to complain to AT&T Use [AT&T’s official support](https://www.att.com/device-support/article/132141/att/app-smarthomemanager-ios-smartphone/) to report the fault. Request a formal complaint reference if it remains unresolved. Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response. For the local escalation route and conditions, follow [the United States complaint guide](https://kilobat.app/guides/us-internet-speed-fcc-complaint). ### Collect the evidence with Kilobat On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing. The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send. Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure. **Provider sources (14)** - [AT&T Support: Learn about your All-Fi Hub (BGW320) ↗](https://www.att.com/support/article/u-verse-high-speed-internet/KM1394673/) - [AT&T Support: Learn about your BGW210 ↗](https://www.att.com/support/article/u-verse-high-speed-internet/KM1215101) - [AT&T Support: Gateway User Interface for Wi-Fi gateways ↗](https://www.att.com/support/article/u-verse-high-speed-internet/KM1206322/) - [AT&T Support: Change your Wi-Fi gateway access code ↗](https://www.att.com/support/article/u-verse-high-speed-internet/KM1049866/) - [AT&T Support: Restart or reset your All-Fi Hub or Wi-Fi gateway ↗](https://www.att.com/support/article/internet/KM1010361/) - [AT&T Support: Get software updates for your internet equipment ↗](https://www.att.com/support/article/internet/KM1175558/) - [AT&T Support: Manage Wi-Fi devices with Smart Home Manager ↗](https://www.att.com/support/article/internet/KM1207642/) - [AT&T Support: Get help with DMZ+ zone devices (BGW210, BGW320 IP Passthrough) ↗](https://www.att.com/support/article/internet/KM1322413/) - [AT&T Device Support: BGW320 creating a guest Wi-Fi network ↗](https://www.att.com/device-support/article/135861/att/bgw320/) - [AT&T Device Support: BGW320 running a Wi-Fi channel scan ↗](https://www.att.com/device-support/article/135862/att/bgw320/) - [AT&T Device Support: BGW320 viewing your Wi-Fi equipment’s info ↗](https://www.att.com/device-support/article/135866/at&t/bgw320/) - [AT&T Device Support: BGW320 getting to know your equipment ↗](https://www.att.com/device-support/article/134376/ATT/bgw320/) - [AT&T Support: Set up your AT&T Wi-Fi Extender ↗](https://www.att.com/support/article/internet/KM1231556/) - [AT&T Device Support: Smart Home Manager checking for a service outage ↗](https://www.att.com/device-support/article/132141/att/app-smarthomemanager-ios-smartphone/) Your rights and escalation route ## What to do if the provider does not fix it Rules depend on where the service is supplied and on your agreement. These jurisdiction guides explain the documented process and link to official sources. **Slow internet in the US: build a speed complaint for your ISP and the FCC** Start with your own service agreement and repeatable measurements. The FCC accepts internet speed and latency complaints; a complaint is not a guaranteed refund. ### Save the plan and broadband label Keep the plan name, advertised and typical speed wording, price and relevant terms. Record when and where you obtained the information. Do not turn a typical speed into a guaranteed minimum unless the agreement actually makes that commitment. ### Ask your ISP for a specific investigation 1. Compare Ethernet and Wi-Fi on the same device. 2. Repeat the test when the problem occurs and during a quieter period. 3. Ask the ISP to check the provisioned plan, line signal and local faults. 4. Save the ticket number, promised follow-up and written response. ### Choose the matching FCC complaint issue The FCC internet form includes speed issues, including advertised-speed and latency concerns. Other categories cover billing, equipment and availability. Describe your own experience and attach relevant evidence. State law, service terms and the circumstances affect possible remedies. ### Prepare your complaint Use the [complaint template](https://kilobat.app/guides/broadband-complaint-letter) to state the problem, evidence and requested resolution. Keep the tone factual. You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions. ### Still stuck? You can ask for help at [ping@kilobat.app](https://kilobat.app/internet-problems#ask). Send your symptoms and reviewed test results, with or without Kilobat. ### Official sources - [FCC: internet complaint issues ↗](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues) Find the failing hop ## Give support something they can investigate. When a connection fails, Kilobat checks your Mac’s Wi-Fi, router, internet access and DNS in turn. That helps separate a local signal or router problem from a fault farther along the route. Keep dated results and test conditions. The free support report helps you explain what happened. Kilobat Pro can assemble a reviewed PDF complaint pack with measurements, an incident timeline, your plan details and the remedy you request. You decide what to include and send it yourself. Measurements from one Mac cannot establish service-wide uptime or prove operator fault. [See the complaint pack](https://kilobat.app/internet-complaint) [Get Kilobat for Mac](https://kilobat.app/#pricing) kilobat PDF dossier · reviewed by you ### Evidence you can send **01**Your complaint and requested remedy **02**Dated measurements and outage timeline **03**Plan figures and test conditions (Nothing is sent automatically.) Example Kilobat finding showing a provider route that slows in the evening while other sites remain fast. Example finding: the route beyond your home, not just a speed-test number. ## Keep investigating - [Connectivity hell](https://kilobat.app/connectivity-hell): Compare public complaint counts across providers. - [Prepare a complaint](https://kilobat.app/internet-complaint): How the evidence and PDF pack work.