--- title: "Internet provider slow or down? Help for every provider · Kilobat" url: "https://kilobat.app/internet-providers" description: "Checks, outage tools, complaint routes and evidence for 59 internet providers in 22 countries, from Xfinity and Spectrum to BT, Telekom and Jio. See who gets the most public complaints." --- 59 providers · 22 countries # Is it your provider, or is it you? Pick your internet provider for its outage tools, the checks support will ask about, how to complain and where to escalate. Then let Kilobat find the failing link and collect the evidence. Most complained-about · last 30 days 1. 1[Comcast Xfinity](https://kilobat.app/internet-providers/comcast-xfinity)**404** 2. 2[Spectrum](https://kilobat.app/internet-providers/spectrum)**370** 3. 3[AT&T](https://kilobat.app/internet-providers/att)**285** 4. 4[Verizon](https://kilobat.app/internet-providers/verizon)**222** 5. 5[T-Mobile](https://kilobat.app/internet-providers/t-mobile)**161** 6. 6[Virgin Media](https://kilobat.app/internet-providers/virgin-media)**125** 7. 7[Rogers](https://kilobat.app/internet-providers/rogers)**106** 8. 8[EE](https://kilobat.app/internet-providers/ee)**82** 9. 9[Starlink](https://kilobat.app/starlink)**74** 10. 10[Vodafone](https://kilobat.app/internet-providers/vodafone)**63** [Public complaints as of 5 November 2026. The full board →](https://kilobat.app/connectivity-hell) Every provider ## Find your internet provider ### United Kingdom [**Virgin Media**Virgin Media Hub 125](https://kilobat.app/internet-providers/virgin-media)[**EE**EE Smart Hub 82](https://kilobat.app/internet-providers/ee)[**Vodafone**Vodafone hub 63](https://kilobat.app/internet-providers/vodafone)[**O2**O2 WiFi Hub 53](https://kilobat.app/internet-providers/o2)[**Sky Broadband**Sky Hub 9](https://kilobat.app/internet-providers/sky-broadband)[**Three UK**Three 5G Hub 8](https://kilobat.app/internet-providers/three-uk)[**Openreach**Checks and complaints 7](https://kilobat.app/internet-providers/openreach)[**TalkTalk**TalkTalk Wi-Fi Hub 7](https://kilobat.app/internet-providers/talktalk)[**Plusnet**Plusnet Hub 6](https://kilobat.app/internet-providers/plusnet)[**BT**BT Smart Hub 3](https://kilobat.app/internet-providers/bt) ### United States [**Comcast Xfinity**Xfinity Gateway 404](https://kilobat.app/internet-providers/comcast-xfinity)[**Spectrum**Spectrum WiFi Router 370](https://kilobat.app/internet-providers/spectrum)[**AT&T**AT&T Fiber Gateway 285](https://kilobat.app/internet-providers/att)[**Verizon**Verizon Router 222](https://kilobat.app/internet-providers/verizon)[**T-Mobile**T-Mobile 5G Gateway 161](https://kilobat.app/internet-providers/t-mobile)[**Frontier Communications**Frontier connection 59](https://kilobat.app/internet-providers/frontier-communications)[**Optimum**Optimum Gateway 49](https://kilobat.app/internet-providers/optimum)[**CenturyLink**Quantum Fiber and CenturyLink modem 28](https://kilobat.app/internet-providers/centurylink)[**Google Fiber**GFiber router 28](https://kilobat.app/internet-providers/google-fiber)[**Cox**Cox Panoramic Wifi Gateway 14](https://kilobat.app/internet-providers/cox) ### Australia [**NBN Co**Checks and complaints 25](https://kilobat.app/internet-providers/nbn)[**Telstra**Telstra Smart Modem 15](https://kilobat.app/internet-providers/telstra)[**Optus**Optus Ultra WiFi Modem 13](https://kilobat.app/internet-providers/optus)[**TPG**TPG Wi-Fi Max Modem](https://kilobat.app/guides/tpg-modem-slow-internet-complaint) ### France [**Bouygues Telecom**Bbox](https://kilobat.app/guides/bouygues-bbox-slow-internet-complaint)[**Free**Freebox Credit rule](https://kilobat.app/guides/freebox-slow-internet-complaint)[**Orange**Livebox Credit rule](https://kilobat.app/guides/orange-livebox-slow-internet-complaint)[**SFR**SFR Box](https://kilobat.app/guides/sfr-box-slow-internet-complaint) ### Italy [**Fastweb**Fastweb NeXXt Credit rule](https://kilobat.app/guides/fastweb-nexxt-slow-internet-complaint)[**iliad Italia**iliadbox Credit rule](https://kilobat.app/guides/iliadbox-slow-internet-complaint)[**TIM**TIM HUB+ Credit rule](https://kilobat.app/guides/tim-hub-slow-internet-complaint)[**WINDTRE**WINDTRE HUB Credit rule](https://kilobat.app/guides/windtre-hub-slow-internet-complaint) ### Japan [**au (KDDI)**auひかり ホームゲートウェイ](https://kilobat.app/guides/au-hikari-hgw-slow-internet-complaint)[**NTT East / NTT West**ホームゲートウェイ](https://kilobat.app/guides/ntt-hikari-gateway-slow-internet-complaint)[**SoftBank**光BBユニット / ホームゲートウェイ（S）](https://kilobat.app/guides/softbank-hikari-slow-internet-complaint) ### Spain [**DIGI**DIGI router Credit rule](https://kilobat.app/guides/digi-router-slow-internet-complaint)[**Movistar**Router Smart WiFi Credit rule](https://kilobat.app/guides/movistar-router-slow-internet-complaint)[**Orange Spain**Livebox (Orange Spain) Credit rule](https://kilobat.app/guides/orange-spain-livebox-slow-internet-complaint) ### Belgium [**Proximus**Internet Box](https://kilobat.app/guides/proximus-internet-box-slow-internet-complaint)[**Telenet**Telenet modem](https://kilobat.app/guides/telenet-modem-slow-internet-complaint) ### Canada [**Rogers**Rogers Xfinity Gateway (Ignite) 106](https://kilobat.app/internet-providers/rogers)[**Bell**Bell Giga Hub 9](https://kilobat.app/internet-providers/bell-canada) ### India [**Airtel**Checks and complaints 52](https://kilobat.app/internet-providers/airtel)[**Jio**JioFiber and JioAirFiber router 37](https://kilobat.app/internet-providers/jio) ### Netherlands [**KPN**KPN Box](https://kilobat.app/guides/kpn-box-slow-internet-complaint)[**Ziggo**SmartWifi modem](https://kilobat.app/guides/ziggo-smartwifi-modem-slow-internet-complaint) ### Singapore [**Singtel**Singtel WiFi 7 Router](https://kilobat.app/guides/singtel-slow-internet-complaint)[**StarHub**StarHub TP-Link router](https://kilobat.app/guides/starhub-slow-internet-complaint) ### Switzerland [**Sunrise**Connect Box](https://kilobat.app/guides/sunrise-connect-box-slow-internet-complaint)[**Swisscom**Internet-Box](https://kilobat.app/guides/swisscom-internet-box-slow-internet-complaint) ### Austria [**Magenta Telekom**Magenta Internet Fiber Box](https://kilobat.app/guides/magenta-fiber-box-slow-internet-complaint) ### Finland [**Elisa**Elisa modem (Zyxel)](https://kilobat.app/guides/elisa-modem-slow-internet-complaint) ### Ireland [**eir**eir fibre box](https://kilobat.app/guides/eir-fibre-box-slow-internet-complaint) ### Norway [**Telenor**Telenor WiFi Ruter](https://kilobat.app/guides/telenor-wifi-ruter-slow-internet-complaint) ### Poland [**Orange Polska**Funbox](https://kilobat.app/guides/orange-polska-funbox-slow-internet-complaint) ### South Korea [**LG U+**U+ 와이파이 공유기](https://kilobat.app/guides/lg-uplus-slow-internet-complaint) ### Sweden [**Telia**Telia Wifi-router](https://kilobat.app/guides/telia-wifi-router-slow-internet-complaint) ### Taiwan [**Chunghwa Telecom**Wi-Fi全屋通](https://kilobat.app/guides/chunghwa-hinet-slow-internet-complaint) ### Worldwide [**Starlink**Starlink 74](https://kilobat.app/starlink) On every provider page ## What you’ll find ### Is it down? The provider’s own outage map, app banner or text line, and how to see your public address on its router. ### Is it them? Wi-Fi against a cable, quiet hours against busy ones: the tests support asks for, in the order they ask. ### Owed a credit? 18 providers have an outage-credit rule Kilobat checks your outages against, from Ofcom’s automatic compensation to Xfinity’s 24-hour credit. ### Where next? The formal complaint, then the regulator or ombudsman for that country, with the official sources. If it isn’t fixed ## Complaint routes by country - [Slow internet in the US: build a speed complaint for your ISP and the FCC](https://kilobat.app/guides/us-internet-speed-fcc-complaint): Start with your own service agreement and repeatable measurements. - [UK broadband below minimum speed: complaints and leaving your contract](https://kilobat.app/guides/uk-broadband-minimum-speed-complaint): Your minimum guaranteed speed matters more than the headline average. - [Slow internet in Canada: complain to your provider and the CCTS](https://kilobat.app/guides/canada-slow-internet-ccts-complaint): Give your provider a clear chance to solve the issue. - [Broadband complaint in India: complaint number, escalation and appeal](https://kilobat.app/guides/india-broadband-complaint-appeal): TRAI’s published route starts with your service provider’s complaint centre. - [Slow NBN speeds: evening tests, provider complaints and the TIO](https://kilobat.app/guides/slow-nbn-speeds-complaint): Compare your results with the right NBN plan figure, then ask your retail provider to investigate. - [Internet problems in France: operator complaints and the telecom mediator](https://kilobat.app/guides/france-internet-mediator-complaint): Write to your operator’s customer service, then to its consumer service if needed. - [Internet problems in Spain: operator claims and the Telecom User Office](https://kilobat.app/guides/spain-internet-telecom-user-office-complaint): Complain to your operator first. - [Broadband problems in Ireland: provider complaints and ComReg](https://kilobat.app/guides/ireland-broadband-comreg-complaint): Complain to your provider first and get a complaint reference. - [Broadband problems in Finland: speed rules, compensation and complaints](https://kilobat.app/guides/finland-broadband-consumer-disputes-complaint): Complain to your operator first, then contact Consumer Advisory Services. - [Internet problems in Italy: complaints, ConciliaWeb and AGCOM compensation](https://kilobat.app/guides/italy-internet-agcom-complaint): Report the fault to your operator first. - [Internet problems in Austria: RTR-Netztest and RTR dispute settlement](https://kilobat.app/guides/austria-internet-rtr-complaint): Complain to your provider in writing first. - [Internet problems in Poland: reklamacja, UKE conciliation and SMJI](https://kilobat.app/guides/poland-internet-uke-complaint): File a complaint (reklamacja) with your provider. - [Internet problems in Belgium: operator complaints and the telecom ombudsman](https://kilobat.app/guides/belgium-internet-ombudsman-complaint): Complain to your operator first. - [Broadband problems in Singapore: provider complaints and IMDA’s ADR scheme](https://kilobat.app/guides/singapore-broadband-imda-complaint): Approach your provider first. - [Internet problems in Switzerland: provider complaints and ombudscom](https://kilobat.app/guides/switzerland-internet-ombudscom-complaint): Try to settle the problem with your provider first. - [Broadband problems in Norway: provider complaints and Brukerklagenemnda](https://kilobat.app/guides/norway-broadband-bkn-complaint): Complain to your provider in writing first. - [Broadband problems in Sweden: complaints, Telekområdgivarna and ARN](https://kilobat.app/guides/sweden-broadband-arn-complaint): Complain to your operator in writing first. Kilobat Pro ## Turn a bad month into a complaint they can investigate. In Kilobat’s Health, click Report… and the Complaint tab takes you through four steps: the problem, your evidence, your request and a review. Then Kilobat Pro builds one PDF: a summary, a letter ready to send, your speed against your plan, every outage and the rule that applies, saved beside the evidence file it came from. [See the complaint pack](https://kilobat.app/internet-complaint) [Pro, $29 once](https://kilobat.app/#pricing) Page 3: every speed test charted against the advertised speed and the guaranteed minimum, with evenings against the rest of the dayPage 2: the complaint letter, with the problem, the plan and contract wording, the measurements, the requested resolution and a date to reply byPage 1 of a sample complaint pack: the verdict, eight figures from advertised speed to time without internet, a credit estimate and the contents Example complaint pack. Yours is built from your own measurements; you review every page before you send it. ## Find the failing link before you call. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.33.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ```