---
title: "Prepare an internet provider complaint with evidence · Kilobat Pro"
url: "https://kilobat.app/internet-complaint"
description: "Build a detailed PDF complaint pack with internet measurements, outage timelines, plan comparisons and local complaint guidance. Included in Kilobat Pro."
---

# Give your provider more than “it’s slow.”

Turn the interruptions you experience into a complaint your provider can investigate. Kilobat Pro turns your recorded measurements and service history into a detailed PDF complaint pack, with a clear request and a local escalation route.

[Get Kilobat Pro · $29 once](https://kilobat.app/#pricing) [See how it works](https://kilobat.app/internet-complaint#steps)

For Mac. You review and send the complaint. No guaranteed compensation or legal representation.

## From a bad connection to a clear complaint.

1. **1. Your service**Choose the country and provider. Add the plan wording.
2. **2. The problem**Describe the symptoms, dates and impact.
3. **3. The evidence**Review recorded measurements and add your test conditions.
4. **4. Your request**Ask for investigation, repair, an explanation or a remedy.
5. **5. Review and export**Preview the complete PDF pack, save it, and send it through the provider’s official channel.

## A complaint they can investigate.

Your PDF brings the customer’s account, the recorded evidence and the requested resolution together. It keeps measured facts separate from contract figures you enter.

- A clear complaint and requested remedy
- Dated measurements, latency charts and outage timelines
- Plan-speed comparisons when you supply the contract figures
- Local complaint guidance and follow-up steps in the app

kilobat

### Your complaint pack

1. 01**Complaint and resolution**
2. 02**Supporting evidence**
3. 03**Incident timeline and test conditions**

Review every page before sharing.

## Measurements first. Claims you can support.

## What is free, and what needs Pro?

The troubleshooting guides, complaint template and basic support-report export are free. The guided complaint workflow and combined PDF dossier are part of Kilobat Pro.

Pro also adds deeper diagnosis. Its additional findings can help explain what to investigate; they do not replace an official measurement procedure required in your country.

[Use the free complaint template →](https://kilobat.app/guides/broadband-complaint-letter)

## Your complaint stays under your control.

Nothing is sent to your provider automatically. Review the draft and attachments, remove sensitive information, and use the provider’s official complaint channel.

For help interpreting results, email [ping@kilobat.app](mailto:ping@kilobat.app). You can ask without buying Pro or using Kilobat.

## Start with your symptoms.

- [Internet slower than advertised?](https://kilobat.app/guides/internet-slower-than-advertised): Compare your plan with repeatable measurements.
- [Fast in the morning, slow at night?](https://kilobat.app/guides/internet-slow-at-night): Document the pattern and isolate household demand.
- [Where can you take a complaint?](https://kilobat.app/internet-problems#rights): Find the local process and official sources.