--- title: "Virgin Australia Wi-Fi: free tiers, prices, streaming and how to connect" url: "https://kilobat.app/in-flight-wifi/virgin-australia" description: "Virgin Australia Wi-Fi is free in Business Class and for Velocity Platinum members, and from $9.75 for others. VPNs, calls and how to connect." --- Airline Wi-Fi guide **Asia-Pacific** # Virgin Australia Wi-Fi: What’s free, what it costs and how to connect Virgin Australia’s Wi-Fi is Intelsat’s Wi-Fi Onboard service, on selected domestic and international flights. Business Class, Beyond and Velocity Platinum and Platinum Plus guests get it free. Checked 6 November 2026 · prices and policies as of November 2026 Wi-Fi passVirgin Australia (Network to join)`VirginAustralia` Free for Business and Velocity Platinum Lowest price From $9.75 Who provides it - [Intelsat (Wi-Fi Onboard)](https://kilobat.app/in-flight-wifi/intelsat) [How to connect ↓](https://kilobat.app/in-flight-wifi/virgin-australia#connect) [Free Wi-Fi Business and Velocity Platinum Business Class guests and Velocity Platinum and Platinum Plus members get free internet.](https://kilobat.app/in-flight-wifi/virgin-australia#free)[Lowest listed price **From $9.75** 1 plan listed below, as of November 2026.](https://kilobat.app/in-flight-wifi/virgin-australia#prices)[Streaming Yes Virgin Australia says an internet pass lets you browse, message and stream.](https://kilobat.app/in-flight-wifi/virgin-australia#rules)[Voice and video calls Not allowed Virgin Australia doesn’t publish a rule on calls.](https://kilobat.app/in-flight-wifi/virgin-australia#rules)[VPN Generally supported The terms say the system generally supports a secure VPN, and recommend using one, as the Wi-Fi isn’t encrypted.](https://kilobat.app/in-flight-wifi/virgin-australia#rules)[Which planes have it Wi-Fi Onboard is on selected aircraft and selected domestic and international routes.](https://kilobat.app/in-flight-wifi/virgin-australia#fleet) Step by step ## How to connect to Virgin Australia Wi-Fi on a Mac From Virgin Australia’s Wi-Fi page and onboard menu. 1. Switch your device to flight mode, then turn Wi-Fi on. 2. Join the `VirginAustralia` network. 3. The entertainment portal should open. If it doesn’t, type `wifi.virginaustralia.com` into your browser, using `http://` rather than `https://`. 4. Choose free entertainment, or buy an internet pass. For help, choose **Help** at the top right of the portal. Voice and video calls aren’t allowed, the terms say. Cabin crew can’t help with internet problems; contact Wi-Fi Onboard at `ausupport@wifionboard.com` or by live chat on the portal. **Kilobat** VirginAustralia This Wi-Fi wants you to sign in Open sign-in page ### Sign-in page didn’t open? Free: A VPN, iCloud Private Relay or your own DNS can hide the airline’s page. Kilobat notices the network is waiting and opens the page in one click. Turn the VPN on again once you’re signed in. Free ## What’s free on Virgin Australia - **Business Class** guests and **Velocity Platinum** and **Platinum Plus** members get free internet. Virgin Australia’s onboard menu adds members of **Beyond**. - Wi-Fi Onboard may share your name, seat number and flight details with Virgin Australia to check you qualify. - Everyone can watch over 400 hours of films, TV and podcasts on the entertainment portal, with no internet pass. As of November 2026. Prices ## What Virgin Australia Wi-Fi costs | Plan | Price | |---|---| | Internet pass (30 minutes or whole flight) | From $9.75 | The starting price is from Virgin Australia’s onboard menu, effective 6 May 2026. The website doesn’t list prices. Wi-Fi Onboard takes Mastercard, Visa, American Express and Discover; cash isn’t accepted. As of November 2026. The rules ## Streaming, calls and VPNs on Virgin Australia Wi-Fi ### Streaming and calls Streaming: YesCalls: Not allowed Virgin Australia says an internet pass lets you browse, message and stream. Wi-Fi Onboard gives average typical speeds of 5 to 15 Mbps, affected by weather and aircraft position. The terms say file transfers, app downloads, software updates and syncing aren’t supported. ### VPNs Generally supported The terms say the system generally supports a secure VPN, and recommend using one, as the Wi-Fi isn’t encrypted. If the portal won’t load, Virgin Australia says to turn your VPN off. Aircraft ## Who provides Virgin Australia Wi-Fi, and which planes have it - ### [Intelsat (Wi-Fi Onboard)](https://kilobat.app/in-flight-wifi/intelsat) The provider runs: Geostationary satellite · Low-orbit satellite Virgin Australia says Intelsat provides its Wi-Fi Onboard product, using 2Ku technology. It isn’t on the F100, A320 or 737-700. Wi-Fi Onboard is on selected aircraft and selected domestic and international routes. It isn’t on the Fokker 100, Airbus A320 or Boeing 737-700. Virgin Australia says it can’t guarantee your aircraft has it. Connectivity hell ## Virgin Australia Wi-Fi on the complaint board Virgin Australia isn’t on the Connectivity hell board. These airlines have the most public Wi-Fi complaints in the last 30 days, as of 5 November 2026. 1. [Delta Air Lines](https://kilobat.app/in-flight-wifi/delta-air-lines) **315** in 30 days 2. [United Airlines](https://kilobat.app/in-flight-wifi/united-airlines) **74** in 30 days 3. [Southwest Airlines](https://kilobat.app/in-flight-wifi/southwest-airlines) **58** in 30 days 4. [American Airlines](https://kilobat.app/in-flight-wifi/american-airlines) **51** in 30 days 5. [JetBlue](https://kilobat.app/in-flight-wifi/jetblue) **23** in 30 days [See the full board](https://kilobat.app/connectivity-hell) · [How the count works](https://kilobat.app/connectivity-hell#methodology) On board with Kilobat ## Make a slow, shared link go further Kilobat is a Mac menu-bar app that shows what each app sends and holds back what can wait. On Virgin Australia Wi-Fi: - **The sign-in page.** When it doesn’t open by itself, the menu bar says **This Wi-Fi wants you to sign in**, with **Open sign-in page**. Turn your VPN on after you’ve signed in. - **Mark it metered.** macOS treats plane Wi-Fi as unlimited. Mark it **Metered** in Kilobat’s Wi-Fi & Bluetooth menu or with `kilobat networks cost metered`, and Kilobat skips its own speed tests. If automatic switching is enabled, it switches to Travel. - **Updates wait.** With Pro, paused updaters enabled and the network filter on, macOS Software Update, App Store downloads, Google Updater and Microsoft AutoUpdate wait for an unmetered network. The apps keep working. - **See what’s using it.** Every app’s upload and download, live in the menu bar, so a messaging-only plan isn’t spent on a sync you forgot. - **Send later.** A big upload, such as Dropbox syncing a folder, shows as a row with its speed. With Pro, **Send later** can hold it until you’re on unmetered Wi-Fi again, for up to eight hours while Kilobat is open. - **Know what’s slow.** Health shows latency and loss, and with Pro their history through the flight. Those measurements can help you investigate a slow connection. When Slack or Zoom won’t load, [Is it them or me?](https://kilobat.app/is-it-down) reads the service’s status page. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.33.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ``` Kilobat is free to download and use. Pro adds the parts marked Pro, for $29 once for two Macs, with a 7-day free trial and 14-day refunds. More in [what to do before you board](https://kilobat.app/in-flight-wifi#before-you-board). **What is eating your bandwidth?** Live traffic for every app, right in your menu bar. Catch the backup choking your call. **Hotspot data gone in an hour?** Travel blocks backups, and updaters wait until you’re off the hotspot. The apps keep working. ## Questions **Is Virgin Australia Wi-Fi free?** Only for Business Class guests and Velocity Platinum and Platinum Plus members, and Beyond members according to the onboard menu. Others pay from $9.75. **Can I use a VPN on Virgin Australia Wi-Fi?** Yes, the terms say the system generally supports one. Virgin Australia’s help says to turn it off if the portal won’t load. **What is the Virgin Australia Wi-Fi network called?** Virgin Australia names its Wi-Fi network `VirginAustralia`. Join it, then sign in on the page that opens. **Can you stream on Virgin Australia Wi-Fi?** Virgin Australia says an internet pass lets you browse, message and stream. Wi-Fi Onboard gives average typical speeds of 5 to 15 Mbps, affected by weather and aircraft position. The terms say file transfers, app downloads, software updates and syncing aren’t supported. **Why won’t the Virgin Australia Wi-Fi sign-in page open on my Mac?** A VPN, iCloud Private Relay or your own DNS can keep the page from opening. Turn them off, open `http://captive.apple.com` in Safari, and turn the VPN on again after you’ve signed in. Kilobat shows **Open sign-in page** when a network is waiting for you. ## Sources - [Virgin Australia: Get connected](https://www.virginaustralia.com/au/en/travel-info/onboard-experience/inflight-connectivity/) - [Virgin Australia: Inflight connectivity terms and conditions](https://www.virginaustralia.com/au/en/youreonline/terms/) - [Virgin Australia: Onboard menu (effective 6 May 2026, PDF)](https://www.virginaustralia.com/content/dam/vaa/documents/menus/va-onboard-menu-2025.pdf) Checked on 6 November 2026. ## More airline Wi-Fi guides [**Qantas** (Free for)Everyone, on equipped aircraft*Wi-Fi guide →*](https://kilobat.app/in-flight-wifi/qantas)[**Air New Zealand** (Free for)Free on selected flights*Wi-Fi guide →*](https://kilobat.app/in-flight-wifi/air-new-zealand)[**ANA (All Nippon Airways)** (Free for)Domestic flights*Wi-Fi guide →*](https://kilobat.app/in-flight-wifi/ana)[**Cathay Pacific** (Free for)Premium cabins and top tiers*Wi-Fi guide →*](https://kilobat.app/in-flight-wifi/cathay-pacific) ### The providers behind Virgin Australia Wi-Fi [**SES**GEO satellite · LEO satellite](https://kilobat.app/in-flight-wifi/intelsat) [All 36 airline Wi-Fi guides](https://kilobat.app/in-flight-wifi) ## Get your Mac ready for Virgin Australia Wi-Fi. [Download for Mac ↓](https://kilobat.app/downloads/Kilobat-1.33.1.dmg?via=site) ``` brew install seifip/kilobat/kilobat ```