---
title: "Slow internet in the US: build a speed complaint for your ISP and the FCC · Kilobat Guides"
url: "https://kilobat.app/guides/us-internet-speed-fcc-complaint"
description: "Save your broadband label, compare repeatable speed results and prepare an ISP or FCC complaint about slow internet, latency or advertised speeds."
---

# Slow internet in the US: build a speed complaint for your ISP and the FCC

Start with your own service agreement and repeatable measurements. The FCC accepts internet speed and latency complaints; a complaint is not a guaranteed refund.

Applies to: Home internet on Windows, macOS, phones and tablets. No Kilobat account or app required. · Checked: 3 November 2026

## When this helps

- Your home internet service is in United States.
- A persistent fault or speed problem remains unresolved.

## Save the plan and broadband label

Keep the plan name, advertised and typical speed wording, price and relevant terms. Record when and where you obtained the information.

Do not turn a typical speed into a guaranteed minimum unless the agreement actually makes that commitment.

## Ask your ISP for a specific investigation

1. Compare Ethernet and Wi-Fi on the same device.
2. Repeat the test when the problem occurs and during a quieter period.
3. Ask the ISP to check the provisioned plan, line signal and local faults.
4. Save the ticket number, promised follow-up and written response.

## Choose the matching FCC complaint issue

The FCC internet form includes speed issues, including advertised-speed and latency concerns. Other categories cover billing, equipment and availability.

Describe your own experience and attach relevant evidence. State law, service terms and the circumstances affect possible remedies.

## Prepare your complaint

Use the [complaint template](https://kilobat.app/guides/broadband-complaint-letter) to state the problem, evidence and requested resolution. Keep the tone factual.

You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions.

## Still stuck?

You can ask for help at [ping@kilobat.app](https://kilobat.app/internet-problems#ask). Send your symptoms and reviewed test results, with or without Kilobat.

## Sources

- [FCC: internet complaint issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues)

Checked on 3 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.
- [Broadband consumer-rights changes: complaint deadlines and speed evidence](https://kilobat.app/guides/internet-customer-rights-updates): Check the effective date and service type before using a new rule.