--- title: "TIM slow internet in Italy: tests, evidence and complaints · Kilobat Guides" url: "https://kilobat.app/guides/tim-hub-slow-internet-complaint" description: "TIM internet slow or dropping out in Italy? Check equipment, compare tests, keep evidence and follow the complaint route." --- # TIM slow internet in Italy: tests, evidence and complaints If your TIM connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation. Applies to: TIM HUB+ by ZTE (H388X, H388XF Executive, H2740) and the earlier TIM HUB by Technicolor (DGA4132), menus as of 2026. The interfaces are in Italian; labels are given with an English gloss. Paths are for the TIM HUB+ unless marked TIM HUB. · Checked: 3 November 2026 ## When this helps - You use TIM in Italy. - Your connection is slower than expected, drops out or performs badly at certain times. ## Check your TIM HUB+ These checks apply to TIM HUB+. Check the model before following its menus. 1. Sign in and click **Internet** for a summary of the internet service. 2. Open **Informazioni connessione DSL** (DSL connection information) for the line sync speed. 3. Open **Stato connessione DSL** (DSL connection status) for the IP address, DNS servers and connection time. 4. On the TIM HUB, use **Banda larga** (Broadband), **Diagnostica** (Diagnostics) and **Gestione Modem** (Management) for the event log. ## Separate the service from your home Wi-Fi For the exact settings and supported equipment, see [the TIM HUB+ guide](https://kilobat.app/routers/tim-hub). Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service. 1. Compare a wired connection to the router with Wi-Fi on the same device. 2. Repeat the same test server during the slowdown and at a quieter time. 3. Record download, upload, latency and whether another household device was using the connection. ## How to complain to TIM Use [TIM’s official support](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus) to report the fault. Request a formal complaint reference if it remains unresolved. Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response. Check the complaints procedure in your Italy service contract before escalating. Use the national regulator’s consumer guidance for your service. ## Your local escalation route After an unresolved operator complaint, AGCOM provides ConciliaWeb for conciliation of eligible telecom disputes. Follow its current submission requirements. [AGCOM ConciliaWeb](https://www.agcom.it/agcom-per-te/i-miei-diritti/contenzioso-tra-utenti-e-operatori) lists the conditions and application route. ## Collect the evidence with Kilobat On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing. The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send. Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure. ## Sources - [TIM Assistenza: TIM HUB+ ZTE, guide e manuali](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus) - [TIM Assistenza: TIM HUB+ ZTE, Impostazioni password](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus/password) - [TIM Assistenza: TIM HUB+ ZTE, Configurazione Port Mapping e UPnP](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus/port-mapping) - [TIM Assistenza: TIM HUB+ ZTE, Gestione Rete Wi-Fi](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus/gestione-wifi) - [TIM Assistenza: TIM HUB+ ZTE, Altre funzionalità](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus/altre-funzioni) - [TIM Assistenza: TIM HUB+ ZTE, Scheda tecnica](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/timhub-plus/scheda-tecnica) - [TIM Assistenza: Modem TIM HUB, istruzioni e configurazioni](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/modem-timhub) - [TIM Assistenza: TIM HUB, Impostazioni password](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/modem-timhub/password) - [TIM Assistenza: TIM HUB, Configurazione Port Mapping e UPnP IGD](https://www.tim.it/assistenza/assistenza-tecnica/guide-manuali/modem-timhub/port-mapping) - [TIM: Manuale TIM HUB (Technicolor DGA4132, PDF)](https://www.tim.it/content/dam/flytoco-areapubblica-aemfe/tim_it/assistenza/assistenza-tecnica/guide-e-manuali/c2/DMS3-CTC-25-527_v2.0_public.pdf) - [TIM: App TIM Modem](https://www.tim.it/app-tim-modem) - [TIM Assistenza: Repeater Wi-Fi ed EasyMesh](https://www.tim.it/assistenza/assistenza-tecnica/configura-rete/repeater-wifi) - [AGCOM ConciliaWeb](https://www.agcom.it/agcom-per-te/i-miei-diritti/contenzioso-tra-utenti-e-operatori) Checked on 3 November 2026. ## Related guides - [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point. - [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first. - [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.