---
title: "Telia slow internet in Sweden: tests, evidence and complaints · Kilobat Guides"
url: "https://kilobat.app/guides/telia-wifi-router-slow-internet-complaint"
description: "Telia internet slow or dropping out in Sweden? Check equipment, compare tests, keep evidence and follow the complaint route."
---

# Telia slow internet in Sweden: tests, evidence and complaints

If your Telia connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: Telia F1, Sagemcom F@st 5370e and Technicolor TG799 routers as documented by Telia Sverige in 2026. The F1 menu names come from Telia’s F1 user guide; the F1 web interface is in English. The ASUS ZenWiFi systems Telia also sells use ASUS’s own app. · Checked: 3 November 2026

## When this helps

- You use Telia in Sweden.
- Your connection is slower than expected, drops out or performs badly at certain times.

## Check your Telia Wifi-router

These checks apply to Telia Wifi-router. Check the model before following its menus.

1. Check the Internet lamp; steady green means connected and steady red means a connection fault.
2. On the F1, the **Broadband** card shows the connection status and **Internet Access** the settings it received.
3. Click **Diagnostics** for **Ping & Traceroute**, a **Connection** check and per-port **Network** statistics.
4. Or run Telia’s **Fixa** tool on telia.se to troubleshoot and report a fault.

## Separate the service from your home Wi-Fi

For the exact settings and supported equipment, see [the Telia Wifi-router guide](https://kilobat.app/routers/telia-wifi-router).

Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.

1. Compare a wired connection to the router with Wi-Fi on the same device.
2. Repeat the same test server during the slowdown and at a quieter time.
3. Record download, upload, latency and whether another household device was using the connection.

## How to complain to Telia

Use [Telia’s official support](https://www.telia.se/support/bredband/guider/oppna-portar-pa-router) to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

Check the complaints procedure in your Sweden service contract before escalating. Use the national regulator’s consumer guidance for your service.

## Your local escalation route

Contact the operator responsible for your service. Keep a written complaint and ask for written confirmation of any agreement reached by phone.

[Telekområdgivarna: how to complain](https://telekomradgivarna.se/fragor-och-svar/hur-ska-jag-klaga/) lists the conditions and application route.

## Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

## Sources

- [Telia: Öppna portar på router](https://www.telia.se/support/bredband/guider/oppna-portar-pa-router)
- [Telia: Döp om routerns trådlösa nätverk](https://www.telia.se/support/bredband/guider/dop-om-routerns-tradlosa-natverk)
- [Telia: Fabriksåterställ wifi-router](https://www.telia.se/support/bredband/guider/fabriksaterstall-wifi-router)
- [Telia: Ändra frekvensband på router (band steering)](https://www.telia.se/support/bredband/guider/andra-frekvensband-pa-router)
- [Telia: Förstå routerns lampor](https://www.telia.se/support/bredband/guider/forsta-routerns-lampor)
- [Telia: Brygga din router](https://www.telia.se/support/bredband/guider/brygga-din-router)
- [Telia: Koppla in wifi-repeater](https://www.telia.se/support/bredband/guider/koppla-in-wifi-repeater-med-router)
- [Telia: Förbättra ditt wifi hemma](https://www.telia.se/support/bredband/guider/forbattra-wifi-hemma)
- [Telia: Telia F1 Router User Guide (PDF, Telia Norway)](https://old.telia.no/globalassets/bedrift/pdf/tradlost-bredband-f1-router-user-guide.pdf)
- [Telekområdgivarna: how to complain](https://telekomradgivarna.se/fragor-och-svar/hur-ska-jag-klaga/)

Checked on 3 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.