---
title: "Broadband problems in Sweden: complaints, Telekområdgivarna and ARN · Kilobat Guides"
url: "https://kilobat.app/guides/sweden-broadband-arn-complaint"
description: "Measure over a cable, complain to your Swedish operator in time, get free advice from Telekområdgivarna and take a refused claim to ARN."
---

# Broadband problems in Sweden: complaints, Telekområdgivarna and ARN

Complain to your operator in writing first. Telekområdgivarna gives free advice, and ARN can review a refused claim for a 150 kr fee.

Applies to: Home internet on Windows, macOS, phones and tablets. No Kilobat account or app required. · Checked: 6 November 2026

## When this helps

- Your home internet service is in Sweden.
- A persistent fault or speed problem remains unresolved.

## Measure over a cable

A slow-speed fault is usually judged against the agreed minimum speed, measured with the computer connected by cable. A slower Wi-Fi result is not a fault in the service.

PTS links to Bredbandskollen, a free speed test from Internetstiftelsen.

## Complain to the operator

Complain in writing and keep a copy. A complaint within two months of noticing the fault is always in time.

For a fault, you can ask for a repair at no cost, a price reduction and possibly damages from the day you reported it.

If the fault defeats the purpose of the service, you may be able to cancel without fees.

## Get free advice from Telekområdgivarna

Telekområdgivarna gives impartial, free guidance on telecom complaints. It does not decide disputes.

## Take a refused claim to ARN

The operator must have refused your claim in whole or in part, or not answered. It should answer within four weeks.

File within one year of your first complaint to the operator. For broadband, the claim must be at least 750 kr.

The fee is 150 kr. ARN’s decision is a recommendation, and handling takes about six months.

## Prepare your complaint

Use the [complaint template](https://kilobat.app/guides/broadband-complaint-letter) to state the problem, evidence and requested resolution. Keep the tone factual.

You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions.

## Still stuck?

You can ask for help at [ping@kilobat.app](https://kilobat.app/internet-problems#ask). Send your symptoms and reviewed test results, with or without Kilobat.

## Provider pages

Outage tools, equipment checks and how to complain, provider by provider.

- [Telia](https://kilobat.app/guides/telia-wifi-router-slow-internet-complaint): Telia Wifi-router

## The evidence pack

In Kilobat’s Health, click Report… and the Complaint tab takes you through four steps: the problem, your evidence, your request and a review. Then Kilobat Pro builds one PDF: a summary, a letter ready to send, your speed against your plan, every outage and the rule that applies, saved beside the evidence file it came from. The Quick report is free; the Complaint tab, its PDF pack and the outage-credit estimate and claim are part of Kilobat Pro.

Page 3: every speed test charted against the advertised speed and the guaranteed minimum, with evenings against the rest of the dayPage 2: the complaint letter, with the problem, the plan and contract wording, the measurements, the requested resolution and a date to reply byPage 1 of a sample complaint pack: the verdict, eight figures from advertised speed to time without internet, a credit estimate and the contents

Example complaint pack. Yours is built from your own measurements; you review every page before you send it.

[See the complaint pack](https://kilobat.app/internet-complaint) [Pro, $29 once](https://kilobat.app/#pricing)

## Sources

- [PTS: broadband](https://pts.se/internet-och-telefoni/bredband/)
- [Telekområdgivarna: how do I complain?](https://telekomradgivarna.se/fragor-och-svar/hur-ska-jag-klaga/)
- [Telekområdgivarna: is my fixed broadband faulty if the speed is low?](https://telekomradgivarna.se/fragor-och-svar/ar-det-fel-pa-mitt-fasta-bredband-om-min-hastighet-ar-lag/)
- [Telekområdgivarna: your rights when the service is faulty or interrupted](https://telekomradgivarna.se/fragor-och-svar/vad-har-jag-for-rattigheter-vid-fel-eller-avbrott-pa-tjansten/)
- [ARN: for consumers](https://www.arn.se/konsument/)
- [ARN: does it cost anything to file a case?](https://www.arn.se/fragor-och-svar/kostar-det-att-anmala-ett-arende-till-arn)
- [ARN: electronics, including telecom subscriptions](https://www.arn.se/tvisteomraden/elektronik/)

Checked on 6 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.
- [Broadband consumer-rights changes: complaint deadlines and speed evidence](https://kilobat.app/guides/internet-customer-rights-updates): Check the effective date and service type before using a new rule.