---
title: "Starlink slow internet: tests, evidence and complaints · Kilobat Guides"
url: "https://kilobat.app/guides/starlink-slow-internet-complaint"
description: "Starlink slow, dropping out or obstructed? Check the app and dish, compare tests, keep evidence and contact Starlink support."
---

# Starlink slow internet: tests, evidence and complaints

If your Starlink connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: Starlink kits that show status in the Starlink app, including Standard and Mini (menus as of November 2026). Your own router in bypass mode is separate. · Checked: 5 November 2026

## When this helps

- You use Starlink.
- Your connection is slower than expected, drops out or performs badly at certain times.

## Check your Starlink

These checks apply to the Starlink app and dish. Read the alert name before you move the hardware.

1. Open the Starlink app and read any alert, such as service outage or obstructed.
2. Use **Check for Obstructions** when calls or games keep dropping.
3. A service-outage alert means Starlink reports an outage in your area. Wait for that alert to clear.
4. Do not factory-reset the router as a first step. A reset clears the Wi-Fi name and password.

## Separate the service from your home Wi-Fi

For dish outages and the sky view, see [the Starlink page](https://kilobat.app/starlink). Router settings are in [the Starlink router guide](https://kilobat.app/routers/starlink-router).

What each plan does after its data allowance is on [the Starlink satellite page](https://kilobat.app/satellite-internet/starlink).

1. Compare a wired connection to the router with Wi-Fi on the same device.
2. Repeat the same test server during the slowdown and at a quieter time.
3. Record download, upload, latency and whether another household device was using the connection.

## How to complain to Starlink

Use [Starlink’s official support](https://www.starlink.com/support) to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

Start with Starlink support. A later home-service complaint in the United States can follow [the United States complaint guide](https://kilobat.app/guides/us-internet-speed-fcc-complaint).

On Connectivity hell, Starlink has 74 public Wi-Fi complaints in 30 days. See [Starlink on Connectivity hell](https://kilobat.app/connectivity-hell/isp/starlink).

## Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send.

The support report leaves out the dish serial number and your location. Add those only if Starlink’s own form asks for them.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

## Sources

- [Starlink Help Center](https://www.starlink.com/support)
- [Starlink Help: alerts in the Starlink app](https://www.starlink.com/support/article/5483745b-f8f0-d9c4-4d57-17c35a7c233a)
- [Starlink Help: how to fix obstructions](https://www.starlink.com/support/article/64009737-3768-0003-2838-4786c5a850ea)
- [Starlink Help: check for obstructions](https://www.starlink.com/support/article/bcbf0078-be81-d345-4bce-ebbcfa196f56)

Checked on 5 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.
- [Slow internet in the US: build a speed complaint for your ISP and the FCC](https://kilobat.app/guides/us-internet-speed-fcc-complaint): Start with your own service agreement and repeatable measurements.