---
title: "Rogers slow internet in Canada: tests, evidence and complaints · Kilobat Guides"
url: "https://kilobat.app/guides/rogers-ignite-gateway-slow-internet-complaint"
description: "Rogers internet slow or dropping out in Canada? Check equipment, compare tests, keep evidence and follow the complaint route."
---

# Rogers slow internet in Canada: tests, evidence and complaints

If your Rogers connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: Rogers Xfinity Gateway Gen 1 (XB6), Gen 2 (XB7), Gen 3 (XB8) and Gen 4, with the Rogers Xfinity app as of 2026. Older Rogers Hitron modems such as the CODA-4582 use different menus. · Checked: 3 November 2026

## When this helps

- You use Rogers in Canada.
- Your connection is slower than expected, drops out or performs badly at certain times.

## Check your Rogers Xfinity Gateway (Ignite)

These checks apply to Rogers Xfinity Gateway (Ignite). Check the model before following its menus.

1. Check [rogers.com/outage](https://www.rogers.com/outage) for a known outage in your area.
2. Look at the light on the gateway. Solid white means online; solid red or amber means it lost the network.
3. If it lost the network, unplug the gateway, plug it back in and wait at least 5 minutes.
4. To test speed, open the app and select **WiFi › Troubleshoot › Test your whole home network**.

## Separate the service from your home Wi-Fi

For the exact settings and supported equipment, see [the Rogers Xfinity Gateway (Ignite) guide](https://kilobat.app/routers/rogers-ignite-gateway).

Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.

1. Compare a wired connection to the router with Wi-Fi on the same device.
2. Repeat the same test server during the slowdown and at a quieter time.
3. Record download, upload, latency and whether another household device was using the connection.

## How to complain to Rogers

Use [Rogers’s official support](https://www.rogers.com/support/internet/troubleshooting-rogers-xfinity-wifi-boost-pods) to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

For the local escalation route and conditions, follow [the Canada complaint guide](https://kilobat.app/guides/canada-slow-internet-ccts-complaint).

## Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

## Sources

- [Rogers Support: Manage your Rogers Xfinity Gateway](https://www.rogers.com/support/internet/manage-your-rogers-xfinity-gateway)
- [Rogers Support: How to restart or reset the Rogers Xfinity Gateway](https://www.rogers.com/support/internet/how-to-restart-or-reset-the-rogers-xfinity-gateway-modem)
- [Rogers Support: Use Port Forwarding with Rogers Xfinity](https://www.rogers.com/support/internet/use-port-forwarding-with-rogers-xfinity)
- [Rogers Support: Turn Bandsteering on and off for the Rogers Xfinity Gateway](https://www.rogers.com/support/internet/how-to-ensure-bandsteering-is-on-for-the-rogers-xfinity-gateway)
- [Rogers Support: Manage your devices with the Rogers Xfinity app](https://www.rogers.com/support/internet/manage-your-devices-with-the-rogers-xfinity-app)
- [Rogers Support: How to pause WiFi access with the Rogers Xfinity app](https://www.rogers.com/support/internet/pause-devices-wifi-access-with-rogers-xfinity-app)
- [Rogers Support: Troubleshooting your Rogers Xfinity WiFi Boost Pod extenders](https://www.rogers.com/support/internet/troubleshooting-rogers-xfinity-wifi-boost-pods)
- [Rogers Support: How to turn on bridge mode on your Rogers Xfinity Gateway](https://www.rogers.com/support/internet/turn-bridge-mode-on-or-off-for-your-rogers-xfinity-gateway)
- [Rogers Support: How to troubleshoot internet with Rogers Xfinity Gateway](https://www.rogers.com/support/internet/unable-to-access-the-internet-rogers-xfinity-gateway)
- [Rogers Support: Set Up a Guest WiFi Network](https://www.rogers.com/support/internet/set-up-a-guest-wifi-network)

Checked on 3 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.