---
title: "Orange Spain slow internet in Spain: tests, evidence and complaints · Kilobat Guides"
url: "https://kilobat.app/guides/orange-spain-livebox-slow-internet-complaint"
description: "Orange Spain internet slow or dropping out in Spain? Check equipment, compare tests, keep evidence and follow the complaint route."
---

# Orange Spain slow internet in Spain: tests, evidence and complaints

If your Orange Spain connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: Livebox 7 (Arcadyan and ZTE versions) and Livebox 6s (Arcadyan), with menus as Orange Spain documents them in 2026. The Livebox 6, 6+ and Fibra use the same sign-in and very similar menus; on older software some Wi-Fi options sit under **Configuración avanzada**. The interface is in Spanish, so labels come with an English gloss. · Checked: 3 November 2026

## When this helps

- You use Orange Spain in Spain.
- Your connection is slower than expected, drops out or performs badly at certain times.

## Check your Livebox (Orange Spain)

These checks apply to Livebox (Orange Spain). Check the model before following its menus.

1. Open Mi Orange, go to **Mi Livebox** and check the **Wi-Fi**, **Internet** and **Teléfono** (Phone) status.
2. Tap **Diagnóstico** (Diagnostics) to check and optimise the connection.
3. Look at the Internet light on the Livebox; steady green means the connection is up.
4. Steady white means the fibre password is missing or wrong; slow white flashing means no internet yet.

## Separate the service from your home Wi-Fi

For the exact settings and supported equipment, see [the Livebox (Orange Spain) guide](https://kilobat.app/routers/orange-spain-livebox).

Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.

1. Compare a wired connection to the router with Wi-Fi on the same device.
2. Repeat the same test server during the slowdown and at a quieter time.
3. Record download, upload, latency and whether another household device was using the connection.

## How to complain to Orange Spain

Use [Orange Spain’s official support](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3244-resolucion-de-problemas-comunes-del-router-livebox-7) to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

Check the complaints procedure in your Spain service contract before escalating. Use the national regulator’s consumer guidance for your service.

## Your local escalation route

Complain to the operator first. If its answer is unsatisfactory or no answer arrives within one month, check the telecom-user office’s procedure.

The office states a three-month submission deadline from the operator’s response or the end of its one-month response period.

[Spain’s telecom-user complaint office](https://usuariosteleco.digital.gob.es/te-interesa/preguntas-frecuentes?faq=%27Reclamaciones%27) lists the conditions and application route.

## Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

## Sources

- [Ayuda Orange: Acceso a la configuración de tu router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3243-acceso-a-la-configuracion-de-tu-router-livebox-7)
- [Ayuda Orange: Todo lo que debes saber sobre tu router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3242-todo-lo-que-debes-saber-sobre-tu-router-livebox-7)
- [Ayuda Orange: Cambia la clave de administración de tu router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3245-cambia-la-clave-de-administracion-de-tu-router-livebox-7)
- [Ayuda Orange: Resolución de problemas comunes del router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3244-resolucion-de-problemas-comunes-del-router-livebox-7)
- [Ayuda Orange: Activa un SSID secundario en el router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3248-activa-un-ssid-secundario-en-el-router-livebox-7)
- [Ayuda Orange: Activa la red Wi-Fi de invitados en Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3249-activa-la-red-wi-fi-de-invitados-en-livebox-7)
- [Ayuda Orange: Características de las conexiones Wi-Fi Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3251-caracteristicas-de-las-conexiones-wi-fi-livebox-7)
- [Ayuda Orange: Conecta un dispositivo que sólo soporta la banda de 2.4 GHz en tu Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3287-conecta-un-dispositivo-que-solo-soporta-la-banda-de-2-4-ghz-en-tu-livebox-7)
- [Ayuda Orange: Ver los dispositivos conectados al router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3252-ver-los-dispositivos-conectados-al-router-livebox-7-y-configurar-restricciones-de-acceso-a-internet)
- [Ayuda Orange: Abrir manualmente un puerto o un rango de puertos en Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3254-abrir-manualmente-un-puerto-o-un-rango-de-puertos-en-livebox-7)
- [Ayuda Orange: Hacer un reset a valores de fábrica en tu router Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3255-hacer-un-reset-a-valores-de-fabrica-en-tu-router-livebox-7)
- [Ayuda Orange: Programa el apagado y encendido de la red Wi-Fi en tu Livebox 7](https://ayuda.orange.es/dispositivos-y-routers/manuales-y-especificaciones/router-livebox-7/3250-programa-el-apagado-y-encendido-de-la-red-wi-fi-en-tu-livebox-7)
- [Ayuda Orange: Módulo Mi Livebox incluido en Mi Orange](https://ayuda.orange.es/particulares/internet-y-wi-fi/configuracion-e-instalacion/2039-modulo-mi-livebox-incluido-en-mi-orange)
- [Ayuda Orange: Todo lo que debes saber sobre el Wi-Fi Inteligente de Orange](https://ayuda.orange.es/particulares/internet-y-wi-fi/configuracion-e-instalacion/2441-todo-lo-que-debes-saber-sobre-el-wi-fi-inteligente-de-orange)
- [Spain’s telecom-user complaint office](https://usuariosteleco.digital.gob.es/te-interesa/preguntas-frecuentes?faq=%27Reclamaciones%27)

Checked on 3 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.