---
title: "Broadband problems in Norway: provider complaints and Brukerklagenemnda · Kilobat Guides"
url: "https://kilobat.app/guides/norway-broadband-bkn-complaint"
description: "Measure with Nettfart.no, complain to your Norwegian provider in writing and take an unresolved broadband dispute to Brukerklagenemnda for free."
---

# Broadband problems in Norway: provider complaints and Brukerklagenemnda

Complain to your provider in writing first. If it refuses or does not answer, Brukerklagenemnda (BKN) handles the complaint for free.

Applies to: Home internet on Windows, macOS, phones and tablets. No Kilobat account or app required. · Checked: 6 November 2026

## When this helps

- Your home internet service is in Norway.
- A persistent fault or speed problem remains unresolved.

## Measure with Nettfart.no

Nkom’s Nettfart.no is a free, independent speed test, on the web and as an app.

BKN asks for speed tests made on a wired connection. Repeat them at different times and keep the results.

## Complain to the provider in writing

Send a written complaint and keep a copy. You can go to BKN after a written refusal.

If the provider does not answer within a reasonable time, normally 14 days, you can also go to BKN.

## Take it to Brukerklagenemnda

BKN handles complaints from private persons and businesses with fewer than 10 employees. Complaining is free.

Complain within one year of your written complaint, if the provider told you about BKN. BKN never handles cases older than three years.

Decisions are advisory. A provider that does not follow one within 30 days is named publicly.

## Price reduction for slow speeds and outages

If the speed is well below the agreed speed over time, you may get a price reduction or cancel.

For an outage caused by the provider, you can get a price reduction for the period without service. Damages need a documented financial loss.

## Prepare your complaint

Use the [complaint template](https://kilobat.app/guides/broadband-complaint-letter) to state the problem, evidence and requested resolution. Keep the tone factual.

You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions.

## Still stuck?

You can ask for help at [ping@kilobat.app](https://kilobat.app/internet-problems#ask). Send your symptoms and reviewed test results, with or without Kilobat.

## Provider pages

Outage tools, equipment checks and how to complain, provider by provider.

- [Telenor](https://kilobat.app/guides/telenor-wifi-ruter-slow-internet-complaint): Telenor WiFi Ruter

## The evidence pack

In Kilobat’s Health, click Report… and the Complaint tab takes you through four steps: the problem, your evidence, your request and a review. Then Kilobat Pro builds one PDF: a summary, a letter ready to send, your speed against your plan, every outage and the rule that applies, saved beside the evidence file it came from. The Quick report is free; the Complaint tab, its PDF pack and the outage-credit estimate and claim are part of Kilobat Pro.

Page 3: every speed test charted against the advertised speed and the guaranteed minimum, with evenings against the rest of the dayPage 2: the complaint letter, with the problem, the plan and contract wording, the measurements, the requested resolution and a date to reply byPage 1 of a sample complaint pack: the verdict, eight figures from advertised speed to time without internet, a credit estimate and the contents

Example complaint pack. Yours is built from your own measurements; you review every page before you send it.

[See the complaint pack](https://kilobat.app/internet-complaint) [Pro, $29 once](https://kilobat.app/#pricing)

## Sources

- [Nkom: about complaints and Brukerklagenemnda](https://nkom.no/telefoni-og-telefonnummer/informasjon-om-telefoni-for-sluttbruker/om-klage-og-brukerklagenemnda)
- [Nkom: internet information for consumers](https://nkom.no/internett/forbrukerinformasjon-om-internett)
- [Brukerklagenemnda: how to complain](https://www.bkn.no/)
- [Brukerklagenemnda: questions and answers](https://www.bkn.no/faq/)
- [Brukerklagenemnda: bylaws](https://www.bkn.no/vedtekter/)

Checked on 6 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.
- [Broadband consumer-rights changes: complaint deadlines and speed evidence](https://kilobat.app/guides/internet-customer-rights-updates): Check the effective date and service type before using a new rule.