---
title: "Broadband problems in Ireland: provider complaints and ComReg · Kilobat Guides"
url: "https://kilobat.app/guides/ireland-broadband-comreg-complaint"
description: "Use your provider’s complaints code, get a complaint reference and take an unresolved Irish broadband problem to ComReg Consumer Care or its dispute resolution."
---

# Broadband problems in Ireland: provider complaints and ComReg

Complain to your provider first and get a complaint reference. If it does not respond within 10 working days, or you disagree with its answer, ComReg can help.

Applies to: Home internet on Windows, macOS, phones and tablets. No Kilobat account or app required. · Checked: 6 November 2026

## When this helps

- Your home internet service is in Ireland.
- A persistent fault or speed problem remains unresolved.

## Record the fault and your contract speeds

Irish broadband contracts must state the minimum, normally available, maximum and advertised speeds. Find these figures before you test.

Keep outage dates, test results and test conditions. Test over a cable as well as Wi-Fi to show where the problem is.

## Use your provider’s complaints code

1. Find the complaints code of practice on your provider’s website.
2. Make the complaint and ask for its unique complaint reference number.
3. The provider must acknowledge the complaint within two working days.
4. It must send a response within 10 working days.

## Take it to ComReg

ComReg Consumer Care can help if the provider does not acknowledge or answer within 10 working days, or you are unhappy with its response.

You must have first told the provider about the complaint within the last 12 months. Have the complaint reference ready.

ComReg also runs a formal dispute resolution process. It has a €15 application fee and aims to resolve disputes within 60 working days.

## Compensation rules

Providers must have a compensation scheme for missed or delayed switching and porting appointments. Each provider sets its own amounts.

In 2026 ComReg consulted on extending these rules to all appointments, including repairs. For slow speeds or a fault, your contract decides the remedy.

## Prepare your complaint

Use the [complaint template](https://kilobat.app/guides/broadband-complaint-letter) to state the problem, evidence and requested resolution. Keep the tone factual.

You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions.

## Still stuck?

You can ask for help at [ping@kilobat.app](https://kilobat.app/internet-problems#ask). Send your symptoms and reviewed test results, with or without Kilobat.

## Provider pages

Outage tools, equipment checks and how to complain, provider by provider.

- [eir](https://kilobat.app/guides/eir-fibre-box-slow-internet-complaint): eir fibre box

## The evidence pack

In Kilobat’s Health, click Report… and the Complaint tab takes you through four steps: the problem, your evidence, your request and a review. Then Kilobat Pro builds one PDF: a summary, a letter ready to send, your speed against your plan, every outage and the rule that applies, saved beside the evidence file it came from. The Quick report is free; the Complaint tab, its PDF pack and the outage-credit estimate and claim are part of Kilobat Pro.

Page 3: every speed test charted against the advertised speed and the guaranteed minimum, with evenings against the rest of the dayPage 2: the complaint letter, with the problem, the plan and contract wording, the measurements, the requested resolution and a date to reply byPage 1 of a sample complaint pack: the verdict, eight figures from advertised speed to time without internet, a credit estimate and the contents

Example complaint pack. Yours is built from your own measurements; you review every page before you send it.

[See the complaint pack](https://kilobat.app/internet-complaint) [Pro, $29 once](https://kilobat.app/#pricing)

## Sources

- [ComReg: Consumer Care](https://www.comreg.ie/advice-information/consumer-care/)
- [ComReg: dispute resolution](https://www.comreg.ie/advice-information/consumer-care/dispute-resolution/)
- [ComReg: how to complain to your phone or broadband provider](https://www.comreg.ie/how-to-complain-to-your-phone-or-broadband-provider/)
- [ComReg: your broadband speed information is in your contract](https://www.comreg.ie/your-broadband-speed-information-is-in-your-contract/)
- [ComReg: compensation scheme for missed and delayed appointments](https://www.comreg.ie/compensation-scheme-for-missed-and-delayed-service-and-installation-appointments/)

Checked on 6 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.
- [Broadband consumer-rights changes: complaint deadlines and speed evidence](https://kilobat.app/guides/internet-customer-rights-updates): Check the effective date and service type before using a new rule.