---
title: "Broadband consumer-rights changes: complaint deadlines and speed evidence · Kilobat Guides"
url: "https://kilobat.app/guides/internet-customer-rights-updates"
description: "Track dated changes to broadband complaint routes and official speed-evidence procedures, with the jurisdiction, effective date and primary source."
---

# Broadband consumer-rights changes: complaint deadlines and speed evidence

Check the effective date and service type before using a new rule. These updates explain what changed and which action it affects.

Applies to: Home internet on Windows, macOS, phones and tablets. No Kilobat account or app required. · Checked: 3 November 2026

## When this helps

- You need to know whether an old complaint deadline still applies.
- You are choosing a formal measurement procedure for a speed dispute.

## Germany · 20 April 2026 · Mobile speed evidence

A separate official mobile broadband proof procedure took effect. Use the mobile app and its measurement instructions.

The fixed-line desktop procedure remains a separate route. See [Germany’s speed-evidence guide](https://kilobat.app/guides/germany-slow-internet-speed-reduction).

## United Kingdom · 8 April 2026 · Six-week ADR threshold

Eligible unresolved telecom complaints can generally reach independent dispute resolution after six weeks, or earlier with a deadlock letter.

This is the point for referral, not a promise that a complaint will be resolved within six weeks. See [the UK complaint guide](https://kilobat.app/guides/uk-broadband-minimum-speed-complaint).

## Australia · June 2026 · Measurement programme concluded

The ACCC says its Measuring Broadband Australia programme concluded in June 2026. Historical reports remain dated evidence, not a live measurement of your service.

This is a change to a data programme, not a new right to compensation. See [NBN tests and complaints](https://kilobat.app/guides/slow-nbn-speeds-complaint).

## Before relying on an update

Check the primary source, effective date, service type and provider eligibility. A rule from another country does not establish rights for your connection.

For places without a local guide here, start with your provider’s formal complaints process and the national communications regulator.

## Sources

- [Bundesnetzagentur: fixed and mobile speed evidence](https://www.bundesnetzagentur.de/DE/Vportal/TK/InternetTelefon/Internetgeschwindigkeit/start.html)
- [Ofcom: independent dispute resolution](https://www.ofcom.org.uk/phones-and-broadband/service-quality/adr-schemes)
- [ACCC: broadband speeds](https://www.accc.gov.au/consumers/telecommunications-and-internet/broadband-speeds)

Checked on 3 November 2026.

## Related guides

- [UK broadband below minimum speed: complaints and leaving your contract](https://kilobat.app/guides/uk-broadband-minimum-speed-complaint): Your minimum guaranteed speed matters more than the headline average.
- [Slow internet in Germany: prove underperformance and request a price reduction](https://kilobat.app/guides/germany-slow-internet-speed-reduction): For a formal speed claim in Germany, use the Bundesnetzagentur’s official measurement procedure.
- [Slow NBN speeds: evening tests, provider complaints and the TIO](https://kilobat.app/guides/slow-nbn-speeds-complaint): Compare your results with the right NBN plan figure, then ask your retail provider to investigate.