--- title: "Broadband problems in Finland: speed rules, compensation and complaints · Kilobat Guides" url: "https://kilobat.app/guides/finland-broadband-consumer-disputes-complaint" description: "Check Finland’s speed rules, claim standard compensation for interruptions and take an unresolved broadband dispute to the Consumer Disputes Board." --- # Broadband problems in Finland: speed rules, compensation and complaints Complain to your operator first, then contact Consumer Advisory Services. The Consumer Disputes Board handles unresolved disputes for free. Applies to: Home internet on Windows, macOS, phones and tablets. No Kilobat account or app required. · Checked: 6 November 2026 ## When this helps - Your home internet service is in Finland. - A persistent fault or speed problem remains unresolved. ## Check your contract speeds Fixed broadband contracts must state the minimum, normally available, maximum and advertised speeds. For lines up to 100 Mbit/s, the minimum must be at least 70% of the maximum. Measure with Traficom’s Bittimittari.fi. Repeat the test at different times of day. ## Price reduction and standard compensation For a connection that is down continuously or repeatedly, standard compensation is €20 for each week or part of a week, up to €160. A price reduction and standard compensation are alternatives. A speed much slower than agreed can justify a price reduction. There is no standard compensation for force majeure, or for announced maintenance of at most 24 hours. You can still ask for a price reduction after force majeure. ## Complain, then ask Consumer Advisory Services Report the defect to the operator as soon as possible, preferably in writing. Ask it to fix the defect. If the answer does not satisfy you, KKV’s Consumer Advisory Services gives free guidance and helps with mediation. Traficom supervises the speed rules but does not handle individual disputes or compensation claims. ## Take it to the Consumer Disputes Board Processing is free. The board may decline a case you did not first take to Consumer Advisory Services. Its decisions are recommendations. Processing can take many months, so check the current times on its website. ## Prepare your complaint Use the [complaint template](https://kilobat.app/guides/broadband-complaint-letter) to state the problem, evidence and requested resolution. Keep the tone factual. You can collect evidence without Kilobat. If you use a Kilobat report, review it before sharing and add your test conditions. ## Still stuck? You can ask for help at [ping@kilobat.app](https://kilobat.app/internet-problems#ask). Send your symptoms and reviewed test results, with or without Kilobat. ## Provider pages Outage tools, equipment checks and how to complain, provider by provider. - [Elisa](https://kilobat.app/guides/elisa-modem-slow-internet-complaint): Elisa modem (Zyxel) ## The evidence pack In Kilobat’s Health, click Report… and the Complaint tab takes you through four steps: the problem, your evidence, your request and a review. Then Kilobat Pro builds one PDF: a summary, a letter ready to send, your speed against your plan, every outage and the rule that applies, saved beside the evidence file it came from. The Quick report is free; the Complaint tab, its PDF pack and the outage-credit estimate and claim are part of Kilobat Pro. Page 3: every speed test charted against the advertised speed and the guaranteed minimum, with evenings against the rest of the dayPage 2: the complaint letter, with the problem, the plan and contract wording, the measurements, the requested resolution and a date to reply byPage 1 of a sample complaint pack: the verdict, eight figures from advertised speed to time without internet, a credit estimate and the contents Example complaint pack. Yours is built from your own measurements; you review every page before you send it. [See the complaint pack](https://kilobat.app/internet-complaint) [Pro, $29 once](https://kilobat.app/#pricing) ## Sources - [Traficom: open internet or net neutrality](https://traficom.fi/en/communications-networks/open-internet-or-net-neutrality) - [Traficom: measure your connection with Bittimittari](https://traficom.fi/fi/puhelimen-ja-laajakaistan-kayttajalle/mittaa-nettiyhteytesi-nopeutta-ja-laatua-bittimittarilla) - [KKV: defect in a connection](https://www.kkv.fi/en/consumer-affairs/telephone-and-internet-subscriptions-postal-and-parcel-services/defect-in-a-connection/) - [Act on Electronic Communications Services (917/2014)](https://www.finlex.fi/fi/lainsaadanto/2014/917) - [Kuluttajariitalautakunta: before you apply](https://www.kuluttajariita.fi/ostajalle/ennen-kuin-teet-hakemuksen/) - [Kuluttajariitalautakunta: processing times](https://www.kuluttajariita.fi/tietoa-meista/kasittelyajat/) Checked on 6 November 2026. ## Related guides - [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point. - [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next. - [Broadband consumer-rights changes: complaint deadlines and speed evidence](https://kilobat.app/guides/internet-customer-rights-updates): Check the effective date and service type before using a new rule.