---
title: "Fastweb slow internet in Italy: tests, evidence and complaints · Kilobat Guides"
url: "https://kilobat.app/guides/fastweb-nexxt-slow-internet-complaint"
description: "Fastweb internet slow or dropping out in Italy? Check equipment, compare tests, keep evidence and follow the complaint route."
---

# Fastweb slow internet in Italy: tests, evidence and complaints

If your Fastweb connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation.

Applies to: Fastweb NeXXt and NeXXt One through the MyFastweb app and customer area (menus as of 2026). The menus are in Italian; labels are given with an English gloss. The newer Modem Seven uses **Gestisci Seven** instead. Fastweb’s current help pages no longer cover the FASTGate. · Checked: 3 November 2026

## When this helps

- You use Fastweb in Italy.
- Your connection is slower than expected, drops out or performs badly at certain times.

## Check your Fastweb NeXXt

These checks apply to Fastweb NeXXt. Check the model before following its menus.

1. In MyFastweb, open **Gestisci NeXXt › La mia rete › Vai alle impostazioni** to monitor the connection.
2. From the home screen, tap **Speed test** to measure speed to the NeXXt and from the NeXXt to your device.
3. Under **Altre impostazioni › Internet**, set **Degrado della linea** (Line degradation) notifications.

## Separate the service from your home Wi-Fi

For the exact settings and supported equipment, see [the Fastweb NeXXt guide](https://kilobat.app/routers/fastweb-nexxt).

Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service.

1. Compare a wired connection to the router with Wi-Fi on the same device.
2. Repeat the same test server during the slowdown and at a quieter time.
3. Record download, upload, latency and whether another household device was using the connection.

## How to complain to Fastweb

Use [Fastweb’s official support](https://www.fastweb.it/myfastweb/assistenza/guide/configurazione-fastweb-nexxt/) to report the fault. Request a formal complaint reference if it remains unresolved.

Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response.

Check the complaints procedure in your Italy service contract before escalating. Use the national regulator’s consumer guidance for your service.

## Your local escalation route

After an unresolved operator complaint, AGCOM provides ConciliaWeb for conciliation of eligible telecom disputes. Follow its current submission requirements.

[AGCOM ConciliaWeb](https://www.agcom.it/agcom-per-te/i-miei-diritti/contenzioso-tra-utenti-e-operatori) lists the conditions and application route.

## Collect the evidence with Kilobat

On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing.

The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send.

Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure.

## Sources

- [Fastweb Assistenza: Configurazione Fastweb NeXXt](https://www.fastweb.it/myfastweb/assistenza/guide/configurazione-fastweb-nexxt/)
- [Fastweb Assistenza: Fastweb NeXXt, installazione e Booster](https://www.fastweb.it/myfastweb/assistenza/guide/installazione-nexxt-e-booster/)
- [Fastweb Assistenza: Modem NeXXt One, installazione](https://www.fastweb.it/myfastweb/assistenza/guide/nexxt-one-installazione/)
- [Fastweb Assistenza: Guida installazione Fastweb Booster](https://fastweb.it/myfastweb/assistenza/guide/installazione-e-associazione-fastweb-booster/)
- [Fastweb Assistenza: Modem Seven, installazione](https://www.fastweb.it/myfastweb/assistenza/guide/seven-installazione/)
- [Fastweb Assistenza: Non funziona internet con connessione Wi-Fi](https://www.fastweb.it/myfastweb/assistenza/guide/non-funziona-internet-con-connessione-wi-fi/)
- [Fastweb Assistenza: Guida Wi-Fi](https://www.fastweb.it/myfastweb/assistenza/guide/guida-wi-fi/)
- [AGCOM ConciliaWeb](https://www.agcom.it/agcom-per-te/i-miei-diritti/contenzioso-tra-utenti-e-operatori)

Checked on 3 November 2026.

## Related guides

- [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point.
- [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first.
- [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.