--- title: "eir slow internet in Ireland: tests, evidence and complaints · Kilobat Guides" url: "https://kilobat.app/guides/eir-fibre-box-slow-internet-complaint" description: "eir internet slow or dropping out in Ireland? Check equipment, compare tests, keep evidence and follow the complaint route." --- # eir slow internet in Ireland: tests, evidence and complaints If your eir connection is slow or unreliable, start with these equipment checks. Then document a repeatable result and ask for a specific investigation. Applies to: eir fibre box 7 and eir fibre box F3000 (Sagemcom F5366s), menus as of 2026. eir’s tutorials cover the fibre box 7; the deeper settings come from eir’s F3000 user manual, so labels on the fibre box 7 may differ slightly. The older F2000 and F1000 have different menus. · Checked: 3 November 2026 ## When this helps - You use eir in Ireland. - Your connection is slower than expected, drops out or performs badly at certain times. ## Check your eir fibre box These checks apply to eir fibre box. Check the model before following its menus. 1. Check the lights; on the fibre box 7 the power and internet (@) lights sit on the front. 2. Sign in and click **Internet Connectivity › Basic** for the public IP address and DNS servers. 3. Click **Modem Config › Device Info › Statistics** for LAN, WAN and Ethernet counters. 4. Click **Modem Config › Maintenance › Logs** for the event log, and **Internet Utilities** for ping and DNS tests. ## Separate the service from your home Wi-Fi For the exact settings and supported equipment, see [the eir fibre box guide](https://kilobat.app/routers/eir-fibre-box). Do not factory-reset the equipment as a first step. A reset can erase service settings and interrupt phone service. 1. Compare a wired connection to the router with Wi-Fi on the same device. 2. Repeat the same test server during the slowdown and at a quieter time. 3. Record download, upload, latency and whether another household device was using the connection. ## How to complain to eir Use [eir’s official support](https://www.eir.ie/helpandsupport/fibre-broadband/eir-fibre-box-7/wifi/wifi-issues/) to report the fault. Request a formal complaint reference if it remains unresolved. Include the plan wording, dates, test conditions, previous references and the specific outcome you want. Ask for a written response. Check the complaints procedure in your Ireland service contract before escalating. Use the national regulator’s consumer guidance for your service. ## Your local escalation route Ask the provider for its complaints code and a unique complaint reference. ComReg Consumer Care explains how it can help with unresolved complaints. [ComReg Consumer Care](https://www.comreg.ie/advice-information/consumer-care/) lists the conditions and application route. ## Collect the evidence with Kilobat On a Mac, Kilobat can record connection checks and produce a support report. Review the report and add your test conditions before sharing. The basic report export is free. [Kilobat Pro’s complaint wizard](https://kilobat.app/internet-complaint) helps assemble your evidence, impact and requested resolution into a draft you review and send. Measurements cover this Mac while monitoring ran. They cannot prove whole-home uptime, establish provider fault or replace a required official measurement procedure. ## Sources - [eir Support Tutorials: eir fibre box 7, Access the Web Configurator](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/manage/access-the-web-configurator) - [eir Support Tutorials: eir fibre box 7, Change username and password for the Web Configurator](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/manage/change-username-and-password-for-the-web-configurator) - [eir Support Tutorials: eir fibre box 7, Factory reset](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/manage/factory-reset) - [eir Support Tutorials: eir fibre box 7, Change your WiFi channel and frequency](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/settings/change-your-wifi-channel-and-frequency) - [eir Support Tutorials: eir fibre box 7, Change your WiFi’s name (SSID) and password](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/settings/change-your-wifi-s-name-ssid-and-password) - [eir Support Tutorials: eir fibre box 7, Set up Parental control](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/settings/set-up-parental-control) - [eir Support Tutorials: eir fibre box 7, Buttons and ports overview](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-7/topic/device/buttons-and-ports-overview) - [eir Support Tutorials: eir fibre box F3000, Change your WiFi’s name (SSID) and password](https://www.eir.ie/helpandsupport/smartphonehelp/?page=device/eir/fibre-box-f3000/topic/settings/change-your-wifi-s-name-ssid-and-password) - [eir: eir fibre box (F3000) user manual (PDF)](https://www.eir.ie/opencms/export/sites/support/.galleries/pdfs/support-pdfs/user_manual_f3000.pdf) - [eir Support: eir fibre box 7 modem (reset, settings)](https://www.eir.ie/helpandsupport/fibre-broadband/eir-fibre-box-7/modem/) - [eir Support: eir fibre box 7 WiFi issues](https://www.eir.ie/helpandsupport/fibre-broadband/eir-fibre-box-7/wifi/wifi-issues/) - [eir Support: eir fibre box 7, where can I find my WiFi password](https://www.eir.ie/helpandsupport/fibre-broadband/eir-fibre-box-7/wifi/where-can-i-find-my-wifi-password/) - [eir Support: eir WiFi 7 booster](https://www.eir.ie/helpandsupport/fibre-broadband/eir-fibre-box-7/wifi/eir-wifi-box/) - [eir Smart WiFi Hub quick start guide (PDF)](https://eir.ie/.content/pdf/terms/eir_smart_wifihub_userguide.pdf) - [ComReg Consumer Care](https://www.comreg.ie/advice-information/consumer-care/) Checked on 3 November 2026. ## Related guides - [Internet slower than advertised? Test it before you complain](https://kilobat.app/guides/internet-slower-than-advertised): A low speed test is a starting point. - [Wi-Fi slow but Ethernet fast? Find the wireless bottleneck](https://kilobat.app/guides/wifi-slow-ethernet-fast): If the same device is consistently faster on Ethernet, investigate the wireless path first. - [Slow internet complaint letter: a template with the evidence to attach](https://kilobat.app/guides/broadband-complaint-letter): A useful complaint says what happened, how you tested it and what you want the provider to do next.