--- title: "Hotel Wi-Fi on Mac: login page, device limit and slow internet · Kilobat Guides" url: "https://kilobat.app/fr/guides/hotel-wifi-mac" description: "Hotel Wi-Fi asks for a room number, logs the Mac out, allows few devices or lags. Find which problem you have, and what fixes it." --- # Wi-Fi d’hôtel sur Mac : connexions, limites d’appareils et latence Most hotel Wi-Fi problems on a Mac come from the sign-in, a limit on devices or a busy network. Each one needs a different fix. Applies to: All current macOS versions. The Off, Fixed and Rotating options for the private Wi-Fi address are in macOS 15 Sequoia and later. · Vérifié le 29 octobre 2026 ## Symptômes - The sign-in page asks for a room number, a surname or an access code, and does not accept it. - The page says that you have too many devices. - The Mac is online, then loses the internet after an hour or a day. - The Wi-Fi shows full bars, but pages and calls lag, mostly in the evening. ## Causes probables - **The sign-in expired.** Many hotel networks give each sign-in a set time. After that, the network holds all traffic until you sign in again. - **A limit on devices.** Some hotels allow only a small number of devices for each room or code. Each phone, tablet and laptop counts. - **A new private Wi-Fi address.** With Rotating, or after you forget the network, the Mac can look like a new device. It then takes a new slot. - **A shared, busy connection.** All guests share the hotel's internet connection. In the evening, many guests stream video at the same time. - **A weak signal in the room.** The access point can be in the corridor, behind walls. The Mac can then drop to 2.4 GHz or a low link rate. ## Comment vérifier 1. In a browser, open http://captive.apple.com. If the hotel's page opens, the network wants a sign-in. 2. Choose Apple menu > System Settings > Wi-Fi. Click Details next to the hotel network. 3. Read the value of Private Wi-Fi address. 4. Hold the Option key and click the Wi-Fi icon. Write down the band, channel and signal. 5. Run Apple's speed test. Run it again at another time of day, and compare. ``` networkQuality ``` 6. Voyez quels processus utilisent le réseau en ce moment. Appuyez sur q pour arrêter. ``` nettop -P -d ``` ## Comment corriger 1. Type the room number and the surname as the booking shows them. Ask the front desk if the page refuses them. 2. Set Private Wi-Fi address to Fixed for the hotel network. The Mac then keeps one address for the stay. 3. Do not forget the hotel network during your stay. Forgetting it can give the Mac a new address. 4. If the page says that you have too many devices, sign out a device that you do not need online. 5. If the page has no sign-out, ask the front desk to reset the devices for your room. 6. For lag, move the Mac nearer to the door or the access point. Then test again. 7. If the room has an Ethernet port, connect the Mac with an adapter and a cable. 8. Pause sync and backups before a call. They share the same slow connection. 9. If the hotel Wi-Fi is too slow for a call, use your phone's Personal Hotspot for the call. ## Avec Kilobat 1. Find which part is slow: Wi-Fi, the router, the internet, DNS or the sign-in page. ``` kilobat diagnose ``` 2. Check the sign-in page, and whether the network logged you out after an earlier sign-in. ``` kilobat portal ``` Output When a sign-in page is in the way, it prints its address. `kilobat portal open` opens it in your browser. 3. Kilobat learns how long sign-ins last on each network. Kilobat Pro warns you about five minutes before the next logout. 4. Walk around the room with the Mac and follow the signal score. Press q to stop. ``` kilobat radar --watch ``` 5. Dans l’app, le radar du signal fait partie de Kilobat Pro. La CLI est gratuite. Voir [Trouver un meilleur emplacement Wi-Fi](https://kilobat.app/fr/guides/recipes/find-better-wifi-spot). 6. Before a call, run a stutter test. It finds spikes that repeat. ``` kilobat stutter ``` 7. For more about sign-ins, see [Hotel Wi-Fi sign-ins on a Mac](https://kilobat.app/hotel-wifi-login-mac). ## Questions **Why does the hotel Wi-Fi keep asking me to sign in?** Each sign-in can last a set time. A new private address can also look like a new device to the network. **Is Fixed less private than Rotating?** Fixed keeps one address on this network only. Other networks still see a different address. The hotel can link your visits on its own network. **Can the hotel see what I do online?** Pages with https hide their contents from the network. The network can still see which servers you connect to. Turn on a VPN after you sign in. ## Sources - [Apple Developer News : How to modernize your captive network (22 juin 2020)](https://developer.apple.com/news/?id=q78sq5rv) - [Assistance Apple : Utiliser des adresses Wi-Fi privées sur les appareils Apple](https://support.apple.com/en-us/102509) - [Assistance Apple : Utiliser une adresse Wi-Fi privée sur Mac](https://support.apple.com/guide/mac-help/mchlb1cb3eb4/mac) - [Assistance Apple : Résoudre les problèmes de Wi-Fi et de Bluetooth causés par des interférences sans fil](https://support.apple.com/en-us/102319) - [Assistance Apple : Utiliser le menu d’état Wi-Fi sur Mac](https://support.apple.com/guide/mac-help/use-the-wi-fi-status-menu-on-mac-mchlfad426fa/mac) - [Assistance Apple : se connecter au partage de connexion d’un iPhone ou iPad](https://support.apple.com/en-us/111785) - networkQuality(8) and nettop(1), man page installed with macOS 27.2 Vérifié le 29 octobre 2026. ## Guides associés - [La page de connexion Wi-Fi ne s’affiche pas sur un Mac](https://kilobat.app/fr/guides/captive-portal-not-appearing): Les réseaux publics bloquent souvent tout le trafic jusqu’à ce que vous vous connectiez sur une page de connexion. - [Adresse Wi-Fi privée sur un Mac](https://kilobat.app/fr/guides/private-wifi-address): Une adresse Wi-Fi privée remplace l’adresse MAC matérielle du Mac sur un réseau. - [Le Wi-Fi est lent sur le Mac mais rapide sur le téléphone](https://kilobat.app/fr/guides/slow-wifi-mac-fast-phone): Quand le téléphone est rapide sur le même réseau, la connexion Internet n’est pas en cause. - [Mac connecté au Wi-Fi mais sans Internet](https://kilobat.app/fr/guides/wifi-connected-no-internet): Une connexion Wi-Fi n’est que le lien vers le routeur. - [Les appels vidéo saccadent ou se figent sur un Mac](https://kilobat.app/fr/guides/video-call-stutter-mac): Les appels ont davantage besoin d’une latence et d’un envoi stables que d’un débit élevé. - [Travailler de partout avec un Mac : eSIM, partage de connexion et économie de données](https://kilobat.app/fr/guides/work-from-anywhere-mac-mobile-data): Un Mac utilisant des données mobiles peut épuiser un forfait de voyage en quelques jours.