--- title: "MacBook won't connect to airplane Wi-Fi but iPhone does: fix it · Kilobat Guides" url: "https://kilobat.app/es/guides/airline-wifi-mac" description: "The Mac joins the plane's Wi-Fi, but nothing loads while your phone works. Clear the VPN, DNS and private address settings that hide the sign-in page." --- # El MacBook no se conecta al Wi-Fi del avión, pero el teléfono sí Plane Wi-Fi holds all traffic until you sign in on the airline's page. The phone often works because nothing on it hides that page. Applies to: All current macOS versions. The Off, Fixed and Rotating options for the private Wi-Fi address are in macOS 15 Sequoia and later. · Revisado: 29 de octubre de 2026 ## Síntomas - The Mac joins the plane's network, but no sign-in page opens. - Safari shows a security warning or a blank page. The phone signed in with no problems. - The Mac was online, then the airline's page asks you to sign in or pay again. - The airline's page says that your pass is in use on another device. ## Causas probables - **A VPN or iCloud Private Relay.** A VPN or Private Relay can stop the plane network from sending you to its sign-in page. - **Custom or encrypted DNS.** A custom DNS server or a DNS profile does not use the plane's DNS. The network then cannot redirect you to its sign-in page. - **A new private Wi-Fi address.** The plane network can link a pass to the Wi-Fi address of a device. A new private address makes the Mac look like a new device. - **The phone signed in another way.** The phone can have signed in through the airline's app, or before the Mac joined. It often has no VPN or DNS profile either. - **The airline's own setup.** Airlines and their Wi-Fi providers use different sign-in pages and rules. Some show the page only after take-off. Some ask you to use their app. ## Cómo comprobarlo 1. Hold the Option key and click the Wi-Fi icon. Make sure that you are on the airline's network. 2. Muestra los servidores DNS del servicio Wi-Fi. Aquí aparece cualquier servidor personalizado. ``` networksetup -getdnsservers Wi-Fi ``` Output `There aren't any DNS Servers set on Wi-Fi.` means that the Mac uses the plane's DNS. 3. Busca una VPN al principio del orden de servicios. ``` networksetup -listnetworkserviceorder ``` 4. Busca perfiles DNS. En macOS 15 y posterior, selecciona menú Apple > Ajustes del Sistema > General > Gestión de dispositivos. 5. En macOS 13 y 14, selecciona menú Apple > Ajustes del Sistema > Privacidad y seguridad > Perfiles. 6. Choose Apple menu > System Settings > Wi-Fi. Click Details next to the plane's network. 7. Read the values of Private Wi-Fi address and Limit IP address tracking. ## Cómo solucionarlo 1. Turn off the VPN until you are signed in. Also pause its kill switch, if it has one. 2. If the sign-in page does not appear, forget the network first. Then join it again from the Wi-Fi menu. 3. Forgetting the network removes its settings. Do it before the next steps, not after. 4. In the network's Details, turn off Limit IP address tracking. This also turns off Private Relay for that network. 5. Set Private Wi-Fi address to Fixed before you buy or redeem a pass. Do not change it after that. 6. If you use custom DNS, remove it for a short time. ``` sudo networksetup -setdnsservers Wi-Fi empty ``` Requiere una contraseña de administrador. 7. If a DNS profile is installed, remove it for the flight. Install it again after you land. 8. En un navegador, abre una página que use http, no https. Por ejemplo, abre http://captive.apple.com. 9. Sign in, or buy or redeem the pass, on the airline's page. Use the address only if the airline gives it. 10. If the pass is in use on the phone, log out there first, if the airline's page allows it. 11. After you sign in, turn on the VPN, Private Relay and your DNS again. ## Con Kilobat 1. Check for a sign-in page with Kilobat's diagnosis. ``` kilobat diagnose --json ``` Salida `measurements.captivePortal` es `true` cuando la red pide iniciar sesión. 2. Show the address of the sign-in page that the network sent Kilobat's check to. ``` kilobat portal ``` Output When a sign-in page is in the way, it prints its address. `kilobat portal open` opens it in your browser. 3. Si configuraste el DNS con Kilobat, vuelve al DNS de la red para iniciar sesión. ``` kilobat dns automatic ``` 4. Cambiar el DNS requiere una contraseña de administrador. 5. For the provider, the price and how to connect on your airline, see [In-flight Wi-Fi by airline](https://kilobat.app/es/in-flight-wifi). ## Preguntas **Why does my phone work when the Mac does not?** The phone often signed in first, or through the airline's app. It also often has no VPN, custom DNS or DNS profile. **What is the address of my airline's sign-in page?** It differs by airline and Wi-Fi provider. Use the address only when the airline publishes it. Otherwise open http://captive.apple.com. **¿Puedo usar una VPN en la Wi-Fi del avión?** Turn it on only after you sign in. Airline rules for VPNs differ, and many airlines do not publish one. **Why do I have to pay again after I changed a setting?** The network can link the pass to the Wi-Fi address. A new private address or a forgotten network can look like a new device. ## Fuentes - [Apple Developer News: How to modernize your captive network (22 de junio de 2020)](https://developer.apple.com/news/?id=q78sq5rv) - [Soporte técnico de Apple: Usar direcciones Wi-Fi privadas en dispositivos Apple](https://support.apple.com/en-us/102509) - [Soporte de Apple: Gestionar el Relay privado de iCloud para sitios web, redes o ajustes del sistema concretos](https://support.apple.com/en-us/102022) - [Soporte técnico de Apple: Cambiar los ajustes de DNS en el Mac](https://support.apple.com/guide/mac-help/change-dns-settings-on-mac-mh14127/mac) - [Soporte técnico de Apple: Si el Mac no se conecta a internet por Wi-Fi](https://support.apple.com/en-us/101588) - networksetup(8), página man instalada con macOS 27.2 Comprobado el 29 de octubre de 2026. ## Guías relacionadas - [La página de inicio de sesión del Wi-Fi no aparece en un Mac](https://kilobat.app/es/guides/captive-portal-not-appearing): Las redes públicas suelen retener todo el tráfico hasta que inicias sesión en una página de inicio de sesión. - [Dirección Wi-Fi privada en un Mac](https://kilobat.app/es/guides/private-wifi-address): Una dirección Wi-Fi privada sustituye la dirección MAC de hardware del Mac en una red. - [El Relay privado de iCloud rompe algunos sitios web](https://kilobat.app/es/guides/icloud-private-relay-sites): El Relay privado de iCloud envía el tráfico de Safari a través de dos relays. - [Usar DNS cifrado en un Mac](https://kilobat.app/es/guides/encrypted-dns-mac): Las consultas DNS normales no van cifradas. - [Limitar el rastreo de la dirección IP en el Mac](https://kilobat.app/es/guides/limit-ip-address-tracking): «Limitar rastreo de dirección IP» es un ajuste de cada red. - [El Mac está conectado al Wi-Fi pero no tiene internet](https://kilobat.app/es/guides/wifi-connected-no-internet): Una conexión Wi-Fi es solo el enlace con el router.