---
title: "Connectivity hell: whose Wi-Fi gets the most complaints · Kilobat"
url: "https://kilobat.app/connectivity-hell"
description: "Airlines, trains, hotels and internet providers ranked by public Wi-Fi complaints. Based on public complaints on X, Reddit, Hacker News and forums."
---

The wall of shame

# Connectivity hell. Who’s breaking the Wi-Fi.

Airlines, trains, hotels and internet providers, ranked by how often people say their connection let them down in public.

## The 10 most complained about

1. 1 [**Comcast Xfinity**Internet provider](https://kilobat.app/connectivity-hell/isp/comcast-xfinity) **404** (complaints)
2. 2 [**Spectrum**Internet provider](https://kilobat.app/connectivity-hell/isp/spectrum) **370** (complaints)
3. 3 [**Delta Air Lines**Airline](https://kilobat.app/connectivity-hell/airline/delta-air-lines) **315** (complaints)
4. 4 [**AT&T**Internet provider](https://kilobat.app/connectivity-hell/isp/att) **285** (complaints)
5. 5 [**Verizon**Internet provider](https://kilobat.app/connectivity-hell/isp/verizon) **222** (complaints)
6. 6 [**T-Mobile**Internet provider](https://kilobat.app/connectivity-hell/isp/t-mobile) **161** (complaints)
7. 7 [**Virgin Media**Internet provider](https://kilobat.app/connectivity-hell/isp/virgin-media) **125** (complaints)
8. 8 [**Rogers**Internet provider](https://kilobat.app/connectivity-hell/isp/rogers) **106** (complaints)
9. 9 [**EE**Internet provider](https://kilobat.app/connectivity-hell/isp/ee) **82** (complaints)
10. 10 [**United Airlines**Airline](https://kilobat.app/connectivity-hell/airline/united-airlines) **74** (complaints)

Counts as of 5 November 2026. Windows: 30d = 30 days, 90d = 90 days, YTD = this year. Sparklines show the last 30 full days (UTC). Each name links to a page that keeps its address, for sharing.

## Every complaint so far, by type

Complaints since tracking began, per ranked company.

1. [Delta Air Lines](https://kilobat.app/connectivity-hell/airline/delta-air-lines)**320**
2. [United Airlines](https://kilobat.app/connectivity-hell/airline/united-airlines)**75**
3. [Southwest Airlines](https://kilobat.app/connectivity-hell/airline/southwest-airlines)**59**
4. [American Airlines](https://kilobat.app/connectivity-hell/airline/american-airlines)**53**
5. [JetBlue](https://kilobat.app/connectivity-hell/airline/jetblue)**23**
6. [British Airways](https://kilobat.app/connectivity-hell/airline/british-airways)**19**
7. [easyJet](https://kilobat.app/connectivity-hell/airline/easyjet)**18**
8. [Alaska Airlines](https://kilobat.app/connectivity-hell/airline/alaska-airlines)**13**
9. [Air India](https://kilobat.app/connectivity-hell/airline/air-india)**7**
10. [KLM](https://kilobat.app/connectivity-hell/airline/klm)**7**
11. [Air Canada](https://kilobat.app/connectivity-hell/airline/air-canada)**6**
12. [Lufthansa](https://kilobat.app/connectivity-hell/airline/lufthansa)**6**
13. [Qantas](https://kilobat.app/connectivity-hell/airline/qantas)**6**
14. [Emirates](https://kilobat.app/connectivity-hell/airline/emirates)**5**
15. [Frontier Airlines](https://kilobat.app/connectivity-hell/airline/frontier-airlines)**5**

## Who’s climbing, who’s falling

Rank by complaints each week among ranked networks, top 10. Rank 1 is at the top; a gap means no complaints that week, or outside the top 10.

Weeks are ISO weeks (Monday to Sunday, UTC); the latest is still in progress. Ties share a rank.

## How this is counted

Based on public complaints on X, Reddit, Hacker News and forums.

Only networks with at least 3 complaints in the last 90 days are ranked. Each page links up to three sample posts. Counts refresh nightly.

## Stuck on one of them right now?

Most bad travel Wi-Fi fails in a findable place: the captive portal never appears, DNS is blocked until you log in, a VPN fights the login page, or the link really is that slow. Kilobat checks Wi-Fi, router, internet and DNS on your Mac in turn and names the hop that’s failing, so you know whether to retry the portal or switch to your phone.

- [MacBook does not get online on plane Wi-Fi, but the phone does](https://kilobat.app/guides/airline-wifi-mac)
- [Train Wi-Fi on a Mac: make it usable, or switch to your hotspot](https://kilobat.app/guides/train-wifi-mac)
- [Hotel Wi-Fi on a Mac: sign-ins, device limits and lag](https://kilobat.app/guides/hotel-wifi-mac)
- [Wi-Fi login page does not appear on a Mac](https://kilobat.app/guides/captive-portal-not-appearing)
- [In-flight Wi-Fi on a Mac](https://kilobat.app/in-flight-wifi)