---
title: "United States: slow internet and complaints | Kilobat"
url: "https://kilobat.app/broadband/us-complaints"
description: "Check your service agreement and broadband label for figures and language that apply to your plan."
---

Kilobat broadband guide

# United States: slow internet and complaints

Check your service agreement and broadband label for figures and language that apply to your plan.

## What to check

Record dates, speeds and conditions of repeat tests. Typical speeds on a label are not automatically an individual minimum guarantee. Contact your provider and keep the response.

## What to do next

The FCC accepts speed and latency complaints. Not every complaint is served on a provider, and a response is not a guaranteed remedy. State and contract rules can differ.

## Official source

[FCC: internet complaint issues](https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106-Internet-Form-Descriptions-of-Complaint-Issues)

Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.

## Get help with your report

Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.

[Learn about report review →](https://kilobat.app/network-report-review)

[Slower than advertised](https://kilobat.app/broadband/slower-than-advertised) · [Wi-Fi and Ethernet](https://kilobat.app/broadband/wifi-vs-ethernet) · [Packet loss and latency](https://kilobat.app/broadband/packet-loss) · [Complaint letter](https://kilobat.app/broadband/complaint-letter) · [Rights updates](https://kilobat.app/broadband/rights-updates)