---
title: "Internet customer rights: changes to know about | Kilobat"
url: "https://kilobat.app/broadband/rights-updates"
description: "Rules and complaint procedures change. Check the date, jurisdiction, service type and official source before relying on an update."
---

Kilobat broadband guide

# Internet customer rights: changes to know about

Rules and complaint procedures change. Check the date, jurisdiction, service type and official source before relying on an update.

## What to check

United Kingdom: from 8 April 2026, eligible unresolved telecom complaints can generally reach independent dispute resolution after six weeks, or earlier with a deadlock letter.

## What to do next

Germany: a separate official mobile broadband measurement procedure took effect on 20 April 2026. The fixed-line procedure has different requirements.

## Official source

[Ofcom: complaint and dispute resolution guidance](https://www.ofcom.org.uk/phones-and-broadband/service-quality/adr-schemes)

Sources checked 3 November 2026. Rules, contracts and complaint routes can change. Check official guidance for your circumstances.

## Get help with your report

Send us a reviewed Kilobat support report. We can help you understand the measurements, choose a next test and prepare a message for your provider.

[Learn about report review →](https://kilobat.app/network-report-review)

[Slower than advertised](https://kilobat.app/broadband/slower-than-advertised) · [Wi-Fi and Ethernet](https://kilobat.app/broadband/wifi-vs-ethernet) · [Packet loss and latency](https://kilobat.app/broadband/packet-loss) · [Complaint letter](https://kilobat.app/broadband/complaint-letter) · [Rights updates](https://kilobat.app/broadband/rights-updates)